{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,4]],"date-time":"2025-11-04T11:00:45Z","timestamp":1762254045550,"version":"3.41.2"},"reference-count":87,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2022,2,10]],"date-time":"2022-02-10T00:00:00Z","timestamp":1644451200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2022,3,31]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The COVID-19 pandemic has stimulated a global movement of open innovation initiatives aimed to provide knowledge and tools to support policy decisions and actions in the emergency scenario. The authors describe an open innovation process aimed to build an information coordination system to reduce the infection diffusion within the population.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The authors use coordination theory principles to elaborate a framework of activities, resources and dependencies among information resources and producers in the COVID-19 emergency. The framework was applied to develop a case study aimed at describing a health emergency system implemented by Dyrecta Lab (a research laboratory on computer science) and CITEL (a medical research center).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The authors describe the existence of relevant \u201cflow,\u201d \u201cfit\u201d and \u201cshare\u201d dependencies within the activities of infection containment and medical treatment. The authors identify eight key resources and a number of actors involved in those activities, and describe a platform able to gather a multitude of epidemic-related metrics with the purpose to address dependencies and support decision making.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The authors provide insights for advancing the academic discussion on process coordination principles in time-constrained, volatile and highly demanding scenarios.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The value of the authors\u2019 research can be identified for practitioners engaged to develop innovative development projects for public utility. The authors provide a contribution also for first responders and health operators involved in management of the current and future emergencies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The adoption of process coordination principles is a relatively new and powerful approach to analyze and optimize the processes that characterize the management of emergency scenarios. Besides, the study and application of open innovation in healthcare are partially limited.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-11-2020-0507","type":"journal-article","created":{"date-parts":[[2022,2,9]],"date-time":"2022-02-09T21:45:47Z","timestamp":1644443147000},"page":"419-441","source":"Crossref","is-referenced-by-count":18,"title":["Adoption of open innovation in the COVID-19 emergency: developing a process-based information coordination system"],"prefix":"10.1108","volume":"28","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7317-981X","authenticated-orcid":false,"given":"Gianluca","family":"Elia","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7091-1024","authenticated-orcid":false,"given":"Alessandro","family":"Margherita","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Alessandro","family":"Massaro","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Angelo","family":"Vacca","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2022,2,10]]},"reference":[{"issue":"3","key":"key2022033104435023600_ref001","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1111\/radm.12373","article-title":"Leveraging open innovation to improve society: past achievements and future trajectories","volume":"49","year":"2019","journal-title":"R&D Management"},{"issue":"4","key":"key2022033104435023600_ref002","doi-asserted-by":"crossref","first-page":"328","DOI":"10.1177\/088541229300700403","article-title":"Interorganizational coordination: theory and practice","volume":"7","year":"1993","journal-title":"Journal of Planning Literature"},{"issue":"6","key":"key2022033104435023600_ref003","doi-asserted-by":"crossref","first-page":"1086","DOI":"10.1108\/BPMJ-10-2016-0203","article-title":"Implementing open innovation: technological, organizational and managerial tools","volume":"23","year":"2017","journal-title":"Business Process Management Journal"},{"issue":"1","key":"key2022033104435023600_ref004","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1108\/BPMJ-11-2019-0457","article-title":"Enhancing patient flow in emergency department (ED) using lean strategies\u2013an integrated voice of customer and voice of process perspective","volume":"27","year":"2021","journal-title":"Business Process Management Journal"},{"issue":"8","key":"key2022033104435023600_bib87","doi-asserted-by":"crossref","first-page":"1326","DOI":"10.1093\/jamia\/ocaa097","article-title":"Rapid implementation of a COVID-19 remote patient monitoring program","volume":"27","year":"2020","journal-title":"Journal of the American Medical Informatics Association"},{"issue":"suppl_4","key":"key2022033104435023600_ref005","first-page":"S375","article-title":"Big data for infectious disease surveillance and modeling","volume":"214","year":"2016","journal-title":"The Journal of Infectious Diseases"},{"issue":"6","key":"key2022033104435023600_ref007","doi-asserted-by":"crossref","first-page":"1311","DOI":"10.1108\/BPMJ-10-2016-0219","article-title":"Practising open innovation: a framework of reference","volume":"23","year":"2017","journal-title":"Business Process Management Journal"},{"issue":"1","key":"key2022033104435023600_ref008","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1108\/14637151111105571","article-title":"Business process re\u2010engineering in healthcare management: a case study","volume":"17","year":"2011","journal-title":"Business Process Management Journal"},{"key":"key2022033104435023600_ref009","first-page":"1","article-title":"COVID-19 infection externalities: pursuing herd immunity or containment?","volume":"11","year":"2020","journal-title":"Covid Economics. 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