{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,6]],"date-time":"2025-11-06T06:23:01Z","timestamp":1762410181233,"version":"3.41.2"},"reference-count":38,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2023,2,3]],"date-time":"2023-02-03T00:00:00Z","timestamp":1675382400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BPMJ"],"published-print":{"date-parts":[[2023,3,15]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>A literature review was conducted in order to establish a detailed definition of a knowledge-intensive process (KiP). Moreover, relevant theories from humanities \u2013 especially the fields of linguistics and philosophy \u2013 were thoroughly researched and adapted for establishing descriptive and analytical foundations for the phenomena involved. Finally, a cognitive business process management (BPM) theory was proposed in order to assess how sufficient are its respective explanatory and predictive powers. This study aims to discuss the aforementioned objective.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This study proposes a novel theory for KiPs that describe the process flow based on the participants' interactions and their beliefs, desires and intentions as the main drivers of the process enactment and execution.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The proposal puts forth a comprehensive definition of a KiP, depicting knowledge intensity, participant interaction and decision-making. The inner dynamics of each of these two elements (as well as other associated elements) are described as an information systems (IS) theory that enables the study of KiPs in\u00a0detail, going beyond the typical techniques of the BPM field and common obstacles.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>A theory proposal for KiP that applies concepts from speech act theory and intentional states as the main drivers for understanding the process dynamics are, to the best of the authors' knowledge, not present at the literature. Being an original proposal, the real-world scenario discussed brings up the explanatory and predictive powers of the theory as well as its innovative value for research in the field.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bpmj-11-2021-0746","type":"journal-article","created":{"date-parts":[[2023,2,1]],"date-time":"2023-02-01T01:31:03Z","timestamp":1675215063000},"page":"465-488","source":"Crossref","is-referenced-by-count":4,"title":["A cognitive BPM theory for knowledge-intensive processes"],"prefix":"10.1108","volume":"29","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9730-6679","authenticated-orcid":false,"given":"Jo\u00e3o Carlos","family":"de Almeida Rodrigues Gon\u00e7alves","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7932-7134","authenticated-orcid":false,"given":"Fernanda Araujo","family":"Bai\u00e3o","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3421-1984","authenticated-orcid":false,"given":"Flavia Maria","family":"Santoro","sequence":"additional","affiliation":[]},{"given":"Giancarlo","family":"Guizzardi","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,2,3]]},"reference":[{"issue":"6","key":"key2023112709385739700_ref001","doi-asserted-by":"crossref","first-page":"1016","DOI":"10.1108\/13673271111179343","article-title":"Knowledge processes, knowledge\u2010intensity and innovation: a\u00a0moderated mediation analysis","volume":"15","year":"2011","journal-title":"Journal of Knowledge Management"},{"year":"2018","first-page":"222","article-title":"Speech acts featuring decisions in knowledge-intensive processes","key":"key2023112709385739700_ref002"},{"issue":"1","key":"key2023112709385739700_ref003","doi-asserted-by":"publisher","first-page":"40","DOI":"10.1108\/BPMJ-01-2021-0012","article-title":"Towards the assessment of business process knowledge intensity\u2013a systematic literature review","volume":"28","year":"2021","journal-title":"Business Process Management Journal"},{"year":"2011","first-page":"116","article-title":"Refining process models through the analysis of informal work practice","key":"key2023112709385739700_ref004"},{"issue":"2","key":"key2023112709385739700_ref005","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1007\/s11229-006-9156-3","article-title":"The role of beliefs in goal dynamics: prolegomena to\u00a0a\u00a0constructive theory of intentions","volume":"155","year":"2007","journal-title":"Synthese"},{"year":"2020","journal-title":"Journal of Knowledge Management","article-title":"Social media as a tool of knowledge sharing in academia: an empirical study using valance, instrumentality and expectancy (VIE) approach","key":"key2023112709385739700_ref007"},{"key":"key2023112709385739700_ref008","doi-asserted-by":"crossref","first-page":"303","DOI":"10.1016\/j.jbusres.2021.02.033","article-title":"Antecedents and consequences of knowledge hiding: the moderating role of knowledge hiders and knowledge seekers in organizations","volume":"128","year":"2021","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2023112709385739700_ref009","article-title":"Enterprise social network for knowledge sharing in MNCs: examining the role of knowledge contributors and knowledge seekers for cross-country collaboration","volume":"27","year":"2021","journal-title":"Journal of International Management"},{"year":"2015","first-page":"7","article-title":"Social specifications of business processes with Azzurra","key":"key2023112709385739700_ref010"},{"year":"2014","journal-title":"Journal of Data Semantics","article-title":"Knowledge-intensive processes: characteristics, requirements and analysis of contemporary approaches","key":"key2023112709385739700_ref011"},{"volume-title":"Explaining Behavior: Reasons in a World of Causes","year":"1988","key":"key2023112709385739700_ref012"},{"key":"key2023112709385739700_ref013","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1504\/IJBPIM.2009.032281","article-title":"A software process ontology as a common vocabulary about software processes","volume":"4","year":"2009","journal-title":"International Journal of Business Process Integration and Management"},{"issue":"3","key":"key2023112709385739700_ref014","doi-asserted-by":"crossref","first-page":"611","DOI":"10.2307\/25148742","article-title":"The nature of theory in information systems","volume":"30","year":"2006","journal-title":"MIS Quarterly"},{"doi-asserted-by":"crossref","unstructured":"Gronau, N. and Weber, E. 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