{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,6]],"date-time":"2026-07-06T11:43:02Z","timestamp":1783338182819,"version":"3.54.6"},"reference-count":47,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2023,7,10]],"date-time":"2023-07-10T00:00:00Z","timestamp":1688947200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["DLP"],"published-print":{"date-parts":[[2023,11,16]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this paper is to investigate the impacts of the COVID-19 pandemic on library and information services (LIS) and how library professionals overcome the challenges of COVID-19 pandemic in the current reality.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This study used quantitative and qualitative methods to investigate the impact of COVID-19 pandemic on Bangladesh\u2019s LIS professionals. A structured online questionnaire was designed for the purpose of a quantitative survey. The respondents of this study were LIS professionals in all categories of libraries (e.g. academic libraries, public libraries, special libraries and national library) in Bangladesh. A total of 106 responses from LIS professionals in Bangladesh were received. This study analyzed qualitative data using Braun and Clark\u2019s technique for thematic coding. Researchers interviewed librarians in two phases (during the COVID-19 pandemic and after COVID-19) about how libraries cope up with the COVID crisis. The descriptive findings were examined using diverse descriptive statistics (i.e. frequency numbers and percentages), and for examining the significant differences among demographics\u2019 information regarding challenges faced by LIS professionals, Mann\u2013Whitney and Kruskal\u2013Wallis tests were conducted. The qualitative responses were carefully analyzed for familiarizing, coding and theme generation.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The result showed that most LIS professionals (i.e. 46.2% and 43.4%) had faced difficulties in accessing e-resources from home and had failed to maintain balance between work and personal life and to offer remote library services. The LIS professionals mostly used Facebook Messenger and Zoom to communicate with their colleagues and users. Furthermore, many LIS professionals (50.0%) secured their health and safety, adopted hygienic procedures at their workstations and provided virtual reference services. The qualitative findings show that though some libraries have faced challenges in providing online sources and services due to the absence of authority interest, budget scarcity and inadequate information and communication technology infrastructure, some libraries took the initiative to establish library institutional repository and make it available for users from home.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>The present study only concentrated on the staff and their actions during and after the pandemic, which was mentioned as a limitation. It would be more effective if the study also considered the user\u2019s viewpoint. The researchers hope that this study will help LIS professionals to support and provide digital and innovative service initiatives in their organization.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>To the best of the authors\u2019 knowledge, this is the first of its kind study in Bangladesh where the staff of all types of libraries expressed their views on the problems they faced during the COVID-19 pandemic and the steps they took recently to overcome them.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/dlp-01-2023-0009","type":"journal-article","created":{"date-parts":[[2023,7,7]],"date-time":"2023-07-07T04:15:01Z","timestamp":1688703301000},"page":"420-443","source":"Crossref","is-referenced-by-count":7,"title":["Are library professionals overcoming the COVID-19 pandemic challenges in the current reality?"],"prefix":"10.1108","volume":"39","author":[{"given":"Syeda Mukta","family":"Begum","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Umme","family":"Habiba","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2023,7,10]]},"reference":[{"issue":"3","key":"key2023111511244139000_ref001","doi-asserted-by":"publisher","first-page":"290","DOI":"10.1108\/EL-05-2011-0081","article-title":"Use of electronic resources by the faculty members in diverse public universities in Bangladesh","volume":"31","year":"2013","journal-title":"The Electronic Library"},{"issue":"2","key":"key2023111511244139000_ref002","doi-asserted-by":"publisher","first-page":"158","DOI":"10.1111\/hir.12307","article-title":"The COVID\u201019 (coronavirus) pandemic: reflections on the roles of librarians and information professionals","volume":"37","year":"2020","journal-title":"Health Information and Libraries 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