{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:46:14Z","timestamp":1754156774231,"version":"3.41.2"},"reference-count":38,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[1980,4,1]],"date-time":"1980-04-01T00:00:00Z","timestamp":323395200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1980,4,1]]},"abstract":"<jats:p>The \u2018Office of the Future\u2019, \u2018Office Technology\u2019, \u2018Word Processing\u2019, \u2018Electronic Mail\u2019, \u2018Electronic Communications\u2019, \u2018Convergence\u2019, \u2018Information Management\u2019. These are all terms included in the current list of buzz words used to describe current activities in the office technology area. Open the pages of almost any journal or periodical today and you will probably find an article or some reference to one or more of the above subjects. Long, detailed and highly technical theses are appearing on new techniques to automate and revolutionize the office environment. Facts and figures are quoted <jats:italic>ad nauseam<\/jats:italic> on the high current cost of writing a letter, filing letters, memos, reports and documents, trying to communicate with someone by telephone or other telecommunication means and, most significant of all, the high cost of people undertaking these never\u2010ending tasks. The high level of investment in factories and plants and the ever\u2010increasing fight to improve productivity by automating the dull, routine jobs are usually quoted and compared with the extremely low investment in improving and automating the equally tedious routine jobs in the office environment; the investment in the factory is quoted as being ten times greater per employee than in the office. This, however, is changing rapidly and investment on a large scale is already taking place in many areas as present\u2010day inflation bites hard, forcing many companies and organizations to take a much closer look at their office operations.<\/jats:p>","DOI":"10.1108\/eb026701","type":"journal-article","created":{"date-parts":[[2008,1,19]],"date-time":"2008-01-19T07:48:45Z","timestamp":1200728925000},"page":"313-341","source":"Crossref","is-referenced-by-count":4,"title":["PROGRESS IN DOCUMENTATION"],"prefix":"10.1108","volume":"36","author":[{"given":"JOHN","family":"WHITEHEAD","sequence":"first","affiliation":[],"role":[{"role":"author","vocab":"crossref"}]}],"member":"140","reference":[{"key":"p_1","series-title":"Monograph series of the International Council for Computer Communications","volume-title":"et al. The office ofthefuture-communications and computers","author":"UHLIG B.","year":"1979"},{"volume-title":"Guide to word processing systems","year":"1980","author":"HUGO I.","key":"p_2"},{"volume-title":"Word processing: major European markets","year":"1980","author":"SCHENKE","key":"p_3"},{"volume-title":"Butler Cox Foundation. Office Systems Strategy Seminar","year":"1980","author":"NICHOLAS D.","key":"p_4"},{"key":"p_5","first-page":"14","volume-title":"Computer Management","author":"VOYSEY H.","year":"1980"},{"journal-title":"Office Systems Analyst","first-page":"1","year":"1979","key":"p_6"},{"volume-title":"A new tool for the user","year":"1978","author":"INTERNATIONAL BUSINESS MACHINES CORP. 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Paper presented at the Joint British Computer Society\/Institute of Information Scientists Conference on Minis, Micros and Terminals","year":"1980","author":"WHITEHEAD J. B.","key":"p_18"},{"volume-title":"N e w York","year":"1979","author":"GROSCH A. 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