{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,13]],"date-time":"2026-09-13T09:10:51Z","timestamp":1789290651723,"version":"build-2803163510"},"reference-count":65,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[1996,3,1]],"date-time":"1996-03-01T00:00:00Z","timestamp":825638400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1996,3,1]]},"abstract":"<jats:p>In the former Yugoslavia and Soviet Bloc countries of Central and Eastern Europe most information technology was unavailable, unaffordable or discouraged for forty years. These countries realise that they must improve their internal infrastructures if they are to become integral parts of the global information infrastructure. We report the results of a mail survey conducted in late 1994 and early 1995 of seventy research libraries in Croatia, Czech Republic, Hungary, Poland, Slovakia and Slovenia, building on the findings from interviews conducted with 300 persons in the region in 1993\u20131994. Results show that these libraries are acquiring automated processing systems, CD\u2010ROM databases, and connections to computer networks at a rapid rate and that automation activity has increased substantially since 1989; we report specific data on system implementation and network services by country and by type of library. \u2018Access\u2019 is their top reason to automate, which appears to mean placing the catalogue online with better search capabilities and putting items on the shelves faster \u2014 but does not necessarily mean improvements in self\u2010service for library users. Co\u2010operation and standards are highly\u2010ranked automation goals, yet we find anomalous results on each. Management goals focus more on speed and processing than on management information, staffing or advancing the mission of the parent organisation. Management of human resources ranks low, despite the need for wider staff involvement in the system selection process, education of technically\u2010trained library professionals, continuing training of staff and training of library users. We conclude with implications of these results for the region.<\/jats:p>","DOI":"10.1108\/eb026969","type":"journal-article","created":{"date-parts":[[2008,1,19]],"date-time":"2008-01-19T07:22:54Z","timestamp":1200727374000},"page":"252-295","source":"Crossref","is-referenced-by-count":13,"title":["AUTOMATION IS THE ANSWER, BUT WHAT IS THE QUESTION? 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