{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:15:24Z","timestamp":1754158524348,"version":"3.41.2"},"reference-count":25,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2014,1,28]],"date-time":"2014-01-28T00:00:00Z","timestamp":1390867200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,1,28]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The main aim of this paper is to identify whether user demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC (online public access catalog) have an impact on their satisfaction in the context of users in an Indian university setting. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 The survey method was utilized and a questionnaire was designed to collect data. The study is based on a sample of the 384 questionnaires from the three universities located in the Union Territory of Chandigarh and Punjab State. To analyze the data collected, SPSS package (version 14.0) was used, and also to produce requisite cross-tabulations. Chi-square testing was performed to determine the association of user satisfaction with the variables covered in the study. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 The findings highlighted that overall there was a low degree of satisfaction among the users. With the exception of academic majors, in general, there were no significant differences between satisfaction and user demographic characteristics. Overall satisfaction was significantly higher for those who were possessed with adequate knowledge on OPAC, and had received staff assistance, as well as necessary education on OPAC. The study showed that satisfaction with ease of usage of OPAC was higher. It was also found that users were well-equipped with computers and had attained skills while frequently searching the web, however, it was also revealed that mere possession of computer skills was not sufficient for efficient use of OPAC, resulting in the attainment of a high level of satisfaction. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 The paper brings out the fact of how user demographic characteristics, computer skills, user education, user assistance, and user-friendly OPAC, influence user satisfaction in a university educational set up. The findings will be beneficial for increasing user satisfaction levels in order to retain existing OPAC users because OPAC will continue to be a necessary tool for accessing quality academic information available in both print and electronic format.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/el-01-2012-0002","type":"journal-article","created":{"date-parts":[[2014,1,30]],"date-time":"2014-01-30T10:09:21Z","timestamp":1391076561000},"page":"106-123","source":"Crossref","is-referenced-by-count":3,"title":["Relationship of OPAC users' satisfaction with their demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC"],"prefix":"10.1108","volume":"32","author":[{"given":"Shiv","family":"Kumar","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2021010400361569700_b1","doi-asserted-by":"crossref","unstructured":"Agboola, I.O.\n                (2010), \u201cUse of print and electronic resources by agricultural science students in Nigerian universities\u201d, Library & Information Science Research, Vol. 32 No. 1, pp. 62-65.","DOI":"10.1016\/j.lisr.2009.07.011"},{"key":"key2021010400361569700_b2","doi-asserted-by":"crossref","unstructured":"Ansari, M.A.\n                (2008), \u201cAwareness and use of OPACs in five Delhi libraries\u201d, The Electronic Library, Vol. 26 No. 1, pp. 111-129.","DOI":"10.1108\/02640470810851789"},{"key":"key2021010400361569700_b3","doi-asserted-by":"crossref","unstructured":"Arya, S.\n                and \n                  Talukdar, K.D.\n                (2010), \u201cUse and effectiveness of internet services and resources in the Delhi College of Engineering Library: a case study\u201d, Library Hi Tech News, Vol. 27 No. 3, pp. 12-19.","DOI":"10.1108\/07419051011070644"},{"key":"key2021010400361569700_b4","unstructured":"Bansode, S.Y.\n                and \n                  Periera, S.\n                (2008), \u201cA survey of library automation in college libraries in Goa State, India\u201d, Library Philosophy and Practice, available at: http:\/\/unllib.unl.edu\/LPP\/bansode-periera.pdf (accessed August 26, 2011)."},{"key":"key2021010400361569700_b5","unstructured":"Bansode, S.Y.\n                and \n                  Pujar, S.M.\n                (2008), \u201cUse of internet by research scholar at Shivaji University, Kohlapur\u201d, Annals of Library and Information Studies, Vol. 55 No. 2, pp. 123-126."},{"key":"key2021010400361569700_b6","doi-asserted-by":"crossref","unstructured":"Brophy, J.\n                and \n                  Bawden, D.\n                (2005), \u201cIs Google enough? Comparison of an internet search engine with academic library resources\u201d, Aslib Proceedings, Vol. 57 No. 6, pp. 498-512.","DOI":"10.1108\/00012530510634235"},{"key":"key2021010400361569700_b7","unstructured":"Cherry, J.M.\n                and \n                  Clinton, M.\n                (1989), \u201cA profile of users background and user satisfaction with the University of Toronto and the implications for user training and user interfaces\u201c, Proceedings of the 52nd ASIS Annual Meeting, Washington, DC, October 30-November, pp. 121-128."},{"key":"key2021010400361569700_b8","unstructured":"Cherry, J.M.\n                and \n                  Clinton, M.\n                (1992), \u201cOPAC at five Ontario Universities: a profile of users and user satisfaction\u201d, Canadian Library Journal, Vol. 49 No. 2, pp. 123-133."},{"key":"key2021010400361569700_b9","doi-asserted-by":"crossref","unstructured":"Guha, T.K.\n                and \n                  Saraf, V.\n              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Library and Information Studies, Vol. 57 No. 4, pp. 394-402."},{"key":"key2021010400361569700_b18","doi-asserted-by":"crossref","unstructured":"Mutula, S.M.\n                and \n                  Wamukoya, J.M.\n                (2007), Web Information Management: A Cross-Disciplinary Textbook, Chandos Publishing, Oxford.","DOI":"10.1533\/9781780631899"},{"key":"key2021010400361569700_b19","unstructured":"Oduwole, A.A.\n               , \n                  Oyesiku, F.A.\n                and \n                  Labulo, A.A.\n                (2002), \u201cOn-line public access catalogue (OPAC) use in Nigerian academic libraries: a case study from the University of Agriculture\u201d, Abeokutta, Library Herald, Vol. 40 No. 1, pp. 20-27."},{"key":"key2021010400361569700_b20","doi-asserted-by":"crossref","unstructured":"Ortiz-Repiso, V.\n               , \n                  Bazan, V.\n               , \n                  Ponsati, A.\n                and \n                  Cottereau, M.\n   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