{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,14]],"date-time":"2026-07-14T15:16:33Z","timestamp":1784042193039,"version":"3.55.0"},"reference-count":38,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2016,2,1]],"date-time":"2016-02-01T00:00:00Z","timestamp":1454284800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["EL"],"published-print":{"date-parts":[[2016,2,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This study aims to propose a new model by incorporating information system success model (ISSM) into technology acceptance model (TAM) with an \u201cattitude toward using\u201d as the connection variable. The new model is then adopted to analyse and investigate empirical data and develop relevant factors, which affect the personal usage behaviour and net benefits for National Central Library in Taiwan to enhance digital library services. The research results can benefit future establishment and design of library information system or improvement of website service procedures.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This study selected National Central Library Taiwan Digital Meta-Library as the research theme, and used stratified convenience sampling to perform interviews in various colleges and universities in the southern Taiwan. A total of 264 valid questionnaires were returned, and this study used structural equation modelling (SEM) to perform analyses.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results reveal that attitude toward using is significantly and positively affected by perceived usefulness, perceived ease of use and user satisfaction. However, service quality of information system and personal net benefits do not have a significant and positive effect on attitude toward using, while they have an indirect and significant effect on attitude toward using through user satisfaction. Based on the results above, \u201cuser satisfaction\u201d is the critical factor affecting the attitude toward using. Therefore, to strengthen users\u2019 positive attitude toward using, the factor of user satisfaction is a key for enhancing digital library service.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study constructed the \u201cNew Technology Information Assessment Model\u201d as the reference for improving practical assessment. Moreover, this study also proposed the suggestions concerning digital library information services.<\/jats:p><\/jats:sec>","DOI":"10.1108\/el-01-2014-0016","type":"journal-article","created":{"date-parts":[[2016,1,20]],"date-time":"2016-01-20T04:12:10Z","timestamp":1453263130000},"page":"58-73","source":"Crossref","is-referenced-by-count":42,"title":["Integrating ISSM into TAM to enhance digital library services"],"prefix":"10.1108","volume":"34","author":[{"given":"Jung-Fang","family":"Chen","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jui-Fang","family":"Chang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Cheng-Wan","family":"Kao","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yueh-Min","family":"Huang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"issue":"2","key":"key2020121821411797100_ref001","doi-asserted-by":"crossref","first-page":"227","DOI":"10.2307\/249577","article-title":"Perceived usefulness, ease of use and usage of information technology: a replication","volume":"16","year":"1992","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2020121821411797100_ref002","doi-asserted-by":"crossref","first-page":"361","DOI":"10.1111\/j.1540-5915.1999.tb01614.x","article-title":"Are individual differences germane to the acceptance of new information technology","volume":"30","year":"1999","journal-title":"Decision Sciences"},{"issue":"3","key":"key2020121821411797100_ref003","doi-asserted-by":"crossref","first-page":"263","DOI":"10.1016\/j.im.2006.12.008","article-title":"The impact of web quality and playfulness on user acceptance of online retailing","volume":"44","year":"2007","journal-title":"Information and Management"},{"key":"key2020121821411797100_ref004","volume-title":"Understanding Attitudes and Predicting Social Behavior","year":"1980"},{"issue":"1","key":"key2020121821411797100_ref005","first-page":"76","article-title":"On the evaluation of structural equation models","volume":"16","year":"1988","journal-title":"Academy of Marketing Science"},{"issue":"4","key":"key2020121821411797100_ref006","doi-asserted-by":"crossref","first-page":"699","DOI":"10.1111\/j.1540-5915.2001.tb00978.x","article-title":"Information technology acceptance by individual professionals: a model comparison approach","volume":"32","year":"2001","journal-title":"Decision Sciences"},{"key":"key2020121821411797100_ref007","first-page":"119","article-title":"A study on the innovation of human resources and the factors affecting it \u2013 from the perspective of technology acceptance model","volume":"50","year":"2005","journal-title":"Soochow Journal of Economics and Business"},{"key":"key2020121821411797100_ref008","volume-title":"Multivariate Analysis","year":"2005","edition":"4th ed."},{"key":"key2020121821411797100_ref009","unstructured":"Davis, F.D. (1986), \u201cA technology acceptance model of empirically testing new end-user information systems: theory and results\u201d, Doctoral dissertation, Sloan School of Management, MA Institute of Technology, Cambridge, MA."},{"issue":"3","key":"key2020121821411797100_ref010","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology","volume":"13","year":"1989","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2020121821411797100_ref011","doi-asserted-by":"crossref","first-page":"475","DOI":"10.1006\/imms.1993.1022","article-title":"User acceptance of information technology: system characteristics, user perceptions and behavioral impacts","volume":"38","year":"1993","journal-title":"International Journal of Man-Machine Studies"},{"issue":"1","key":"key2020121821411797100_ref012","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","article-title":"Information system success: the quest for the dependent variable","volume":"3","year":"1992","journal-title":"Information Systems Research"},{"issue":"4","key":"key2020121821411797100_ref013","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","article-title":"The DeLone and McLean Model of information systems success: a ten-year update","volume":"19","year":"2003","journal-title":"Journal of Management Information Systems"},{"issue":"1","key":"key2020121821411797100_ref014","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1108\/02640471311299100","article-title":"An identification of a model for digital library critical success factors","volume":"31","year":"2013","journal-title":"The Electronic Library"},{"issue":"3","key":"key2020121821411797100_ref015","doi-asserted-by":"crossref","first-page":"367","DOI":"10.1108\/02640471111141106","article-title":"Applying the technology acceptance model to Iranian engineering faculty libraries","volume":"29","year":"2011","journal-title":"The Electronic Library"},{"key":"key2020121821411797100_ref016","volume-title":"Belief, Attitude, Intentions and Behavior: An Introduction to Theory and Research","year":"1975"},{"issue":"4","key":"key2020121821411797100_ref017","doi-asserted-by":"crossref","first-page":"459","DOI":"10.1287\/mnsc.27.4.459","article-title":"Early diagnosis of MIS implementation failure: promising results and unanswered questions","volume":"27","year":"1981","journal-title":"Management Science"},{"key":"key2020121821411797100_ref018","volume-title":"Multivariate Data Analysis","year":"1998","edition":"5th ed."},{"issue":"2\/3","key":"key2020121821411797100_ref019","first-page":"45","article-title":"An investigation of user perceptions and behavioral intentions towards the e-library","volume":"35","year":"2011","journal-title":"Library Collections, Acquisitions, and Technical Services"},{"issue":"3","key":"key2020121821411797100_ref020","doi-asserted-by":"crossref","first-page":"97","DOI":"10.1080\/07421222.2002.11045692","article-title":"Determinants of user acceptance of digital library: an empirical examination of individual differences and system characteristics","volume":"18","year":"2002","journal-title":"Journal of Management Information Systems"},{"key":"key2020121821411797100_ref021","first-page":"21","article-title":"External variables, beliefs, attitudes and information technology usage behavior","year":"1997"},{"issue":"1","key":"key2020121821411797100_ref022","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1080\/07421222.1996.11518115","article-title":"A motivational model of microcomputer usage","volume":"13","year":"1996","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"key2020121821411797100_ref023","doi-asserted-by":"crossref","first-page":"269","DOI":"10.1016\/S0167-9236(00)00076-2","article-title":"The technology acceptance model and the world wide web","volume":"29","year":"2000","journal-title":"Decision Support Systems"},{"issue":"2","key":"key2020121821411797100_ref024","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1080\/00987913.2006.10765047","article-title":"An update on the NISO metasearch activity","volume":"32","year":"2006","journal-title":"Serials Review"},{"issue":"3","key":"key2020121821411797100_ref025","doi-asserted-by":"crossref","first-page":"159","DOI":"10.1016\/j.im.2008.12.006","article-title":"A meta-analytic assessment of the DeLone and McLean IS success model: an examination of IS success at the individual level","volume":"46","year":"2009","journal-title":"Information and Management"},{"issue":"2","key":"key2020121821411797100_ref026","doi-asserted-by":"crossref","first-page":"173","DOI":"10.2307\/249687","article-title":"Service quality: a measure of information systems effectiveness","volume":"19","year":"1995","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020121821411797100_ref027","doi-asserted-by":"crossref","first-page":"50","DOI":"10.1287\/isre.13.1.50.96","article-title":"Assessing the validity of IS success models: an empirical test and theoretical analysis","volume":"13","year":"2002","journal-title":"Information Systems Research"},{"issue":"3","key":"key2020121821411797100_ref028","doi-asserted-by":"crossref","first-page":"527","DOI":"10.2307\/255742","article-title":"User attitudes and management information system use","volume":"22","year":"1979","journal-title":"Academy of Management Journal"},{"issue":"3","key":"key2020121821411797100_ref029","doi-asserted-by":"crossref","first-page":"240","DOI":"10.1287\/isre.8.3.240","article-title":"A respecification and extension of the DeLone and McLean Model of IS success","volume":"8","year":"1997","journal-title":"Information Systems Research"},{"issue":"3","key":"key2020121821411797100_ref030","doi-asserted-by":"crossref","first-page":"278","DOI":"10.1108\/EL-03-2011-0038","article-title":"Dissemination of electronic journals: a content analysis of the library websites of technical university libraries in North India","volume":"31","year":"2013","journal-title":"The Electronic Library"},{"issue":"1","key":"key2020121821411797100_ref031","doi-asserted-by":"crossref","first-page":"12","DOI":"10.1108\/02640470010320380","article-title":"The role of a digital librarian in the management of digital information systems (DIS)","volume":"18","year":"2000","journal-title":"The Electronic Library"},{"issue":"1","key":"key2020121821411797100_ref032","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1002\/bult.7","article-title":"Planning the electronic library","volume":"22","year":"1995","journal-title":"Bulletin of the American Society for Information and Technology"},{"issue":"1\/2","key":"key2020121821411797100_ref033","first-page":"111","article-title":"A study on the assessment on library electronic resources integration system","volume":"6","year":"2008","journal-title":"Journal of Library and Information Studies"},{"issue":"6","key":"key2020121821411797100_ref034","doi-asserted-by":"crossref","first-page":"541","DOI":"10.1016\/S0378-7206(02)00079-4","article-title":"Factors influencing the usage of websites: the case of a generic portal in the Netherlands","volume":"40","year":"2003","journal-title":"Information and Management"},{"issue":"4","key":"key2020121821411797100_ref035","doi-asserted-by":"crossref","first-page":"342","DOI":"10.1287\/isre.11.4.342.11872","article-title":"Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model","volume":"11","year":"2000","journal-title":"Information System Research"},{"issue":"1","key":"key2020121821411797100_ref036","first-page":"15","article-title":"Why don\u2019t men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior","volume":"24","year":"2000","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2020121821411797100_ref037","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1016\/j.im.2013.12.003","article-title":"The adoption of software measures: a technology acceptance model (TAM) perspective","volume":"51","year":"2014","journal-title":"Information and Management"},{"issue":"1","key":"key2020121821411797100_ref038","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1287\/isre.1050.0042","article-title":"A theoretical integration of user satisfaction and technology acceptance","volume":"16","year":"2005","journal-title":"Information Systems Research"}],"container-title":["The Electronic Library"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EL-01-2014-0016\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EL-01-2014-0016\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T01:06:24Z","timestamp":1753405584000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/el\/article\/34\/1\/58-73\/91792"}},"subtitle":["A case study of the Taiwan Digital Meta-Library"],"short-title":[],"issued":{"date-parts":[[2016,2,1]]},"references-count":38,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2016,2,1]]}},"alternative-id":["10.1108\/EL-01-2014-0016"],"URL":"https:\/\/doi.org\/10.1108\/el-01-2014-0016","relation":{},"ISSN":["0264-0473"],"issn-type":[{"value":"0264-0473","type":"print"}],"subject":[],"published":{"date-parts":[[2016,2,1]]}}}