{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,6]],"date-time":"2026-07-06T15:23:46Z","timestamp":1783351426306,"version":"3.54.6"},"reference-count":43,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2015,6,1]],"date-time":"2015-06-01T00:00:00Z","timestamp":1433116800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,6,1]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The purpose of this paper is to seek to ascertain how many electronic resource troubleshooting LibGuides are in use and what level of support they tend to provide. LibGuides have become quite popular in academic libraries as a tool for subject and college liaison librarians to deliver library-mediated content to colleges and individual classes. Another promising area for their use is to provide electronic resource troubleshooting support to students and faculty, as well as to other library staff. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 A sample of electronic resource troubleshooting LibGuides was obtained through a Google advanced search augmented by additional searches in the limited LibGuides community search utility. These LibGuides were selected according to a standard definition of troubleshooting and were analyzed for content on 36 support variables. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 A relatively small number of LibGuides were located, and a thorough treatment of electronic resource access issues was present in only a limited number of the LibGuides found. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title>\n               <jats:p> \u2013 While some LibGuides may have gone undiscovered owing to an incomplete search strategy for discovery, subsequent efforts to find overlooked pages were mostly fruitless. The relatively small number of electronic resource troubleshooting LibGuides discovered coupled with their simplicity may indicate that the use of LibGuides platform in this capacity has not gained traction. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 While there have been many case studies discussing the use of LibGuides as a subject and course guide platform, relatively few have explored the use of LibGuides outside of their traditional subject-focused implementation, and none have looked at LibGuides as a potential platform to aid in electronic resource access troubleshooting.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/el-02-2013-0021","type":"journal-article","created":{"date-parts":[[2015,5,27]],"date-time":"2015-05-27T10:08:41Z","timestamp":1432721321000},"page":"573-589","source":"Crossref","is-referenced-by-count":7,"title":["An investigation into the use of LibGuides for electronic resources troubleshooting in academic libraries"],"prefix":"10.1108","volume":"33","author":[{"given":"Rachel Ann","family":"Erb","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Brian","family":"Erb","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2020122303011256900_b1","doi-asserted-by":"crossref","unstructured":"Adebonojo, L.G.\n                (2010), \u201cLiibguides: customizing subject guides for individual courses\u201d, \n                  College & Undergraduate Libraries\n               , Vol. 17 No. 4, pp. 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reference services at the Oberlin college library: a case study\u201d, \n                  Journal of Library Administration\n               , Vol. 51 No. 4, pp. 359-374.","DOI":"10.1080\/01930826.2011.556959"},{"key":"key2020122303011256900_b32","unstructured":"Morris, S.E.\n                and \n                  Grimes, M.\n                (1999), \u201cA great deal of time and effort\u201d, \n                  Library Computing: Internet & Software Applications for Information Professionals\n               , Vol. 19 Nos 3\/4, p. 213."},{"key":"key2020122303011256900_b33","unstructured":"Morville, P.\n                and \n                  Wickhorst, S.J.\n                (1996), \u201cBuilding subject-specific guides to internet resources\u201d, \n                  Internet Research\n               , Vol. 6 No. 4, pp. 27-32."},{"key":"key2020122303011256900_b34","unstructured":"Neuendorf, K.A.\n                (2002), \n                  The Content Analysis Guidebook\n               , Sage Publications, Thousand Oaks, CA."},{"key":"key2020122303011256900_b35","doi-asserted-by":"crossref","unstructured":"Pan, D.\n               , \n                  Bradbeer, G.\n                and \n                  Jurries, E.\n                (2011), \u201cFrom communication to collaboration: blogging to troubleshoot e-resources\u201d, \n                  Electronic Library\n               , Vol. 29 No. 3, pp. 344-353.","DOI":"10.1108\/02640471111141089"},{"key":"key2020122303011256900_b36","doi-asserted-by":"crossref","unstructured":"Resnick, T.\n                and \n                  Clark, D.T.\n                (2009), \u201cEvolution of electronic resources support: is virtual reference the answer?\u201d, \n                  Library Hi Tech\n               , Vol. 27 No. 3, pp. 357-371.","DOI":"10.1108\/07378830910988496"},{"key":"key2020122303011256900_b37","doi-asserted-by":"crossref","unstructured":"Resnick, T.\n               , \n                  Ugaz, A.\n               , \n                  Burford, N.\n                and \n                  Carrigan, E.\n                (2008), \u201cE-resources: transforming access services for the digital age\u201d, \n                  Library Hi Tech\n               , Vol. 26 No. 1, pp. 141-156.","DOI":"10.1108\/07378830810857861"},{"key":"key2020122303011256900_b38","doi-asserted-by":"crossref","unstructured":"Roberts, S.\n                and \n                  Hunter, D.\n                (2011), \u201cNew library, new librarian, new student: using Libguides to reach the virtual student\u201d, \n                  Journal of Library & Information Services in Distance Learning\n               , Vol. 5 Nos 1\/2, pp. 67-75.","DOI":"10.1080\/1533290X.2011.570552"},{"key":"key2020122303011256900_b39","doi-asserted-by":"crossref","unstructured":"Robinson, J.\n                and \n                  Kim, D.\n                (2010), \u201cCreating customizable subject guides at your library to support online, distance and traditional education: comparing three self-developed and one commercial online subject guide\u201d, \n                  Journal of Library & Information Services in Distance Learning\n               , Vol. 4 No. 4, pp. 185-196.","DOI":"10.1080\/1533290X.2010.524830"},{"key":"key2020122303011256900_b40","doi-asserted-by":"crossref","unstructured":"Vileno, L.\n                (2007), \u201cFrom paper to electronic, the evolution of pathfinders: a review of the literature\u201d, \n                  Reference Services Review\n               , Vol. 35 No. 3, pp. 434-451.","DOI":"10.1108\/00907320710774300"},{"key":"key2020122303011256900_b41","doi-asserted-by":"crossref","unstructured":"Wakeham, M.\n               , \n                  Roberts, A.\n               , \n                  Shelley, J.\n                and \n                  Wells, P.\n                (2012), \u201cLibrary subject guides: a case study of evidence-informed library development\u201d, \n                  Journal of Librarianship & Information Science\n               , Vol. 44 No. 3, pp. 199-207.","DOI":"10.1177\/0961000611434757"},{"key":"key2020122303011256900_b42","doi-asserted-by":"crossref","unstructured":"Wakimoto, D.K.\n                (2011), \u201cDecline in reference transactions with few questions referred to librarian when the reference desk is staffed by a paraprofessional\u201d, \n                  Evidence Based Library and Information Practice\n               , Vol. 6 No. 1, pp. 53-55.","DOI":"10.18438\/B8C039"},{"key":"key2020122303011256900_b43","doi-asserted-by":"crossref","unstructured":"Yue, P.W.\n                and \n                  Anderson, R.\n                (2007), \u201cCapturing electronic journals management in a flowchart\u201d, \n                  Serials Librarian\n               , Vol. 51 Nos 3\/4, pp. 101-118.","DOI":"10.1300\/J123v51n03_07"}],"container-title":["The Electronic 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