{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,17]],"date-time":"2026-07-17T05:13:55Z","timestamp":1784265235513,"version":"3.55.0"},"reference-count":23,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2015,10,5]],"date-time":"2015-10-05T00:00:00Z","timestamp":1444003200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,10,5]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The paper aims to evaluate the usability of the website of Central Science Library (CSL), University of Delhi. Multi-method approach of evaluation is used with the use of standard checklist and questionnaire survey of representative users. Besides, the information architecture of the website under study is analysed in this paper. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 Based on the literature review and the author\u2019s experience, a usability assessment tool for library websites was developed by Pant (2013). It comprises standard checklist and questionnaire for users\u2019 survey. In the present study, this framework was used to assess the usability of CSL website. The questionnaire survey of 35 representative users was conducted through random sampling. The results of both methods (standard checklist and questionnaire survey) were analysed for evaluating the website usability. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 Need for improvement of the website was realised in terms of efficiency, effectiveness and learnability for better usability. Notice board, site search facility, list of services, FAQs and user guides were the most sought after features among others as per the analysis of the questionnaire survey. Besides, the need to enhance the visual appeal of the website was felt. However, information resources provided through the CSL website were found useful for users. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 The paper presents an innovative multi-method approach of website usability assessment while considering six usability attributes: Usefulness, Efficiency, Effectiveness, Learnability, Satisfaction and Accessibility. The approach adopted in this paper is cost effective in comparison to formal usability tests and heuristic evaluation. Therefore, this framework is suitable for libraries having limited budget to ensure the user-centred library website with maximum usability. This paper encourages other libraries to conduct similar website usability evaluation to identify the usability problem areas and users\u2019 perception for their respective website.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/el-04-2014-0067","type":"journal-article","created":{"date-parts":[[2015,9,17]],"date-time":"2015-09-17T08:00:05Z","timestamp":1442476805000},"page":"896-915","source":"Crossref","is-referenced-by-count":39,"title":["Usability evaluation of an academic library website"],"prefix":"10.1108","volume":"33","author":[{"given":"Ankur","family":"Pant","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2020122022224704800_b1","doi-asserted-by":"crossref","unstructured":"Avouris, N.\n               , \n                  Tselios, N.\n               , \n                  Fidas, C.\n                and \n                  Papachristos, E.\n                (2003), \u201cWebsite evaluation: a usability-based perspective\u201d, 8th Panhellenic Conference on Informatics, PCI 2001, LNCS 2563, Springer-Verlag, Nicosia, pp. 217-231.","DOI":"10.1007\/3-540-38076-0_15"},{"key":"key2020122022224704800_b2","doi-asserted-by":"crossref","unstructured":"Becker, D.A.\n                and \n                  Yannotta, L.\n                (2013), \u201cModeling a library website redesign process: developing a user-centered website through usability testing\u201d, \n                  Information Technology and Libraries\n               , Vol. 32 No. 1, pp. 6-22.","DOI":"10.6017\/ital.v32i1.2311"},{"key":"key2020122022224704800_b3","doi-asserted-by":"crossref","unstructured":"Buchanan, S.\n                and \n                  Salako, A.\n                (2009), \u201cEvaluating the usability and usefulness of a digital library\u201d, \n                  Library Review\n               , Vol. 58 No. 9, pp. 638-651.","DOI":"10.1108\/00242530910997928"},{"key":"key2020122022224704800_b4","unstructured":"Central Science Library Annual Report (2012-\n               \n               2013), \u201cCentral Science Library web site\u201d, available at: http:\/\/csl.du.ac.in (accessed 6 February 2014)."},{"key":"key2020122022224704800_b5","doi-asserted-by":"crossref","unstructured":"Folmer, E.\n                and \n                  Bosch, J.\n                (2004), \u201cArchitecting for usability: a survey\u201d, \n                  The Journal of Systems and Software\n               , Vol. 70 Nos 1\/2, pp. 61-78.","DOI":"10.1016\/S0164-1212(02)00159-0"},{"key":"key2020122022224704800_b6","doi-asserted-by":"crossref","unstructured":"George, C.A.\n                (2005), \u201cUsability testing and design of a library website: an iterative approach\u201d, \n                  OCLC Systems & Services\n               , Vol. 21 No. 3, pp. 167-180.","DOI":"10.1108\/10650750510612371"},{"key":"key2020122022224704800_b7","doi-asserted-by":"crossref","unstructured":"Gullikson, S.\n               , \n                  Blades, R.\n               , \n                  Bragdon, M.\n               , \n                  McKibbon, S.\n               , \n                  Sparling, M.\n                and \n                  Toms, E.G.\n                (1999), \u201cThe impact of information architecture on academic web site usability\u201d, \n                  The Electronic Library\n               , Vol. 17 No. 5, pp. 293-304.","DOI":"10.1108\/02640479910330714"},{"key":"key2020122022224704800_b8","doi-asserted-by":"crossref","unstructured":"Hariri, N.\n                and \n                  Norouzi, Y.\n                (2011), \u201cDetermining evaluation criteria for digital libraries\u2019 user interface: a review\u201d, \n                  The Electronic Library\n               , Vol. 29 No. 5, pp. 698-722.","DOI":"10.1108\/02640471111177116"},{"key":"key2020122022224704800_b9","doi-asserted-by":"crossref","unstructured":"Jeng, J.\n                (2005), \u201cUsability assessment of academic digital libraries: effectiveness, efficiency, satisfaction, and learnability\u201d, \n                  Libri\n               , Vol. 55 Nos 2\/3, pp. 96-121.","DOI":"10.1515\/LIBR.2005.96"},{"key":"key2020122022224704800_b10","doi-asserted-by":"crossref","unstructured":"Joo, S.\n                and \n                  Lee, J.Y.\n                (2011), \u201cMeasuring the usability of academic digital libraries: instrument development and validation\u201d, \n                  The Electronic Library\n               , Vol. 29 No. 4, pp. 523-537.","DOI":"10.1108\/02640471111156777"},{"key":"key2020122022224704800_b11","unstructured":"Joo, S.\n               , \n                  Lin, S.\n                and \n                  Lu, K.\n                (2011), \u201cUsability evaluation model for academic library websites: efficiency, effectiveness and learnability\u201d, \n                  Journal of Library and Information Studies\n               , Vol. 9 No. 2, pp. 11-26."},{"key":"key2020122022224704800_b12","unstructured":"Kalra, J.\n                and \n                  Verma, R.K.\n                (2011), \u201cEvaluation indicators of library websites of selected research institutions in India\u201d, \n                  Annals of Library and Information Studies\n               , Vol. 58 No. 2, pp. 139-150."},{"key":"key2020122022224704800_b13","doi-asserted-by":"crossref","unstructured":"King, H.J.\n                and \n                  Jannik, C.M.\n                (2005), \u201cRedesigning for usability: information architecture and usability testing for Georgia Tech Library\u2019s website\u201d, \n                  OCLC Systems & Services\n               , Vol. 21 No. 3, pp. 235-243.","DOI":"10.1108\/10650750510612425"},{"key":"key2020122022224704800_b14","doi-asserted-by":"crossref","unstructured":"McGillis, L.\n                and \n                  Toms, E.G.\n                (2001), \u201cUsability of the academic library web site: implications for design\u201d, \n                  College & Research Libraries\n               , Vol. 62 No. 4, pp. 355-367.","DOI":"10.5860\/crl.62.4.355"},{"key":"key2020122022224704800_b15","doi-asserted-by":"crossref","unstructured":"Nielsen, J.\n                (1993), \n                  Usability Engineering\n               , Academic Press, Cambridge, MA.","DOI":"10.1016\/B978-0-08-052029-2.50007-3"},{"key":"key2020122022224704800_b16","unstructured":"Nielsen, J.\n                (2012), \u201cUsability 101: introduction to usability\u201d, Nngroup.com, available at: www.nngroup.com\/articles\/usability-101-introduction-to-usability\/ (accessed 8 June 2014)."},{"key":"key2020122022224704800_b17","unstructured":"Pant, A.\n                (2013), \u201cDevelopment of usability assessment tool for library website evaluation\u201d, paper presented at International Conference on Digital Libraries, 27-29 November, The Energy and Resources Institute, New Delhi."},{"key":"key2020122022224704800_b18","doi-asserted-by":"crossref","unstructured":"Raward, R.\n                (2001), \u201cAcademic library website design principles: development of a checklist\u201d, \n                  Australian Academic & Research Libraries\n               , Vol. 32 No. 2, pp. 123-136.","DOI":"10.1080\/00048623.2001.10755151"},{"key":"key2020122022224704800_b19","doi-asserted-by":"crossref","unstructured":"Rocha, A.\n                (2012), \u201cFramework for a global quality evaluation of a website\u201d, \n                  Online Information Review\n               , Vol. 36 No. 3, pp. 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               Gilbert, D.\n                and \n                  Yamamoto, D.\n                (2005), \u201cUsability testing for web redesign: a UCLA case study\u201d, \n                  OCLC Systems & Services\n               , Vol. 21 No. 3, pp. 226-234.","DOI":"10.1108\/10650750510612416"},{"key":"key2020122022224704800_b23","unstructured":"Usabilitynet.org\n                (1998), ISO 9241-11: Guidance on Usability (1998), available at: www.usabilitynet.org\/tools\/r_international.htm#20282 (accessed 10 July 2013)."}],"container-title":["The Electronic 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