{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,21]],"date-time":"2025-10-21T15:25:28Z","timestamp":1761060328280,"version":"3.41.2"},"reference-count":78,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2017,4,3]],"date-time":"2017-04-03T00:00:00Z","timestamp":1491177600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["EL"],"published-print":{"date-parts":[[2017,4,3]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This paper aims to explore the switching intention and behaviour of cloud storage services (CSS) individual users in China by integrating the variables of switching cost and habit into the expectation disconfirmation theory.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Based on 419 valid responses, structural equation modelling was used to examine the research model.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results indicated that perceived usefulness and expectation disconfirmation have a positive and negative effect on user satisfaction, respectively. While expectation disconfirmation has a negative impact on perceived usefulness, user satisfaction positively affects users\u2019 habit and switching cost. At the same time, switching intention is affected significantly and negatively by perceived usefulness, user satisfaction, as well as switching cost, where in switching intention and habit can commendably predict switching behaviour. The results can guide for CSS providers on how to successfully retain users in the competitive CSS market.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>Previous researches have investigated the effects of perceived usefulness, switching cost and user traits on CSS adoption and continuance intention, as well as behaviour; they neglected the antecedents of switching cost and the effect of user habit on them. Additionally, relatively few studies have been devoted to an empirical examination of the switching behaviour from a particular CSS product to its rival products at the individual user level. This research tries to fill these gaps.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/el-04-2016-0080","type":"journal-article","created":{"date-parts":[[2017,4,12]],"date-time":"2017-04-12T08:20:55Z","timestamp":1491985255000},"page":"214-232","source":"Crossref","is-referenced-by-count":23,"title":["Understanding Chinese users\u2019 switching behaviour of cloud storage services"],"prefix":"10.1108","volume":"35","author":[{"given":"Fang","family":"Xu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Meng","family":"Tian","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Guohu","family":"Xu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Brenda","family":"Reyes Ayala","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Wen","family":"Shen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"1","key":"key2020120806000205700_ref001","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1037\/0022-3514.78.1.53","article-title":"Habits as knowledge structures: automaticity in goal-directed behavior","volume":"78","year":"2000","journal-title":"Journal of Personality and Social Psychology"},{"issue":"2","key":"key2020120806000205700_ref002","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1016\/0749-5978(91)90020-T","article-title":"The theory of planned behavior","volume":"50","year":"1991","journal-title":"Organizational Behavior and Human Decision Processes"},{"issue":"2","key":"key2020120806000205700_ref003","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1207\/S15327957PSPR0602_02","article-title":"Residual effects of past on later behavior: habituation and reasoned action perspective","volume":"6","year":"2002","journal-title":"Personality and Social Psychology Review"},{"volume-title":"Understanding Attitudes and Predicting Social Behavior","year":"1980","key":"key2020120806000205700_ref004"},{"issue":"3","key":"key2020120806000205700_ref005","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","article-title":"Structural equation modeling in practice: a review and recommended two-step approach","volume":"103","year":"1988","journal-title":"Psychological Bulletin"},{"issue":"2","key":"key2020120806000205700_ref006","doi-asserted-by":"crossref","first-page":"200","DOI":"10.1177\/109467059922007","article-title":"The service provider switching model (SPSM): a model of consumer switching behavior in the services industry","volume":"2","year":"1999","journal-title":"Journal of Service Research"},{"issue":"1","key":"key2020120806000205700_ref007","doi-asserted-by":"crossref","first-page":"96","DOI":"10.1177\/0092070304267928","article-title":"Migrating to new service providers: toward a unifying framework of consumers\u2019 switching behaviors","volume":"33","year":"2005","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"key2020120806000205700_ref008","doi-asserted-by":"crossref","first-page":"201","DOI":"10.1016\/S0167-9236(01)00111-7","article-title":"An empirical analysis of the antecedents of electronic commerce service continuance","volume":"32","year":"2001","journal-title":"Decision Support Systems"},{"issue":"3","key":"key2020120806000205700_ref009","doi-asserted-by":"crossref","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: an expectation-confirmation model","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020120806000205700_ref010","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1080\/08874417.2008.11645302","article-title":"Information technology continuance: a theoretical extension and empirical test","volume":"49","year":"2008","journal-title":"Journal of Computer Information Systems"},{"key":"key2020120806000205700_ref011","doi-asserted-by":"crossref","unstructured":"Cao, Y., Bi, X.H. and Wang, L. 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