{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,13]],"date-time":"2025-11-13T18:16:30Z","timestamp":1763057790595,"version":"3.41.2"},"reference-count":18,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2014,1,28]],"date-time":"2014-01-28T00:00:00Z","timestamp":1390867200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,1,28]]},"abstract":"\n Purpose<\/jats:title>\n \u2013 The aim of this paper is to improve the service quality of digital libraries (DLs) through an evaluation model for DLs' user interfaces. This evaluation model can provide a useful reference for existing DLs or relevant research. <\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n \u2013 Relevant literature was synthesized, an evaluation framework was established, and the Fuzzy AHP was employed to investigate the evaluation model for DLs' user interfaces, obtain the relative weights for the importance of the evaluation criteria, and establish the priority ranking for the criteria of DLs' user interfaces. <\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n \u2013 The top five criteria are ease of use, searching, language, presentation, and design, respectively. For users, an interface should be intuitive. Good interface presentation and design are critical when users evaluate a digital library. <\/jats:p>\n <\/jats:sec>\n \n Practical implications<\/jats:title>\n \u2013 All of the students, teachers and experts considered that the presentation and design of DL user interfaces were what users had had contact with in the very beginning, and they were critical influential factors in DL user interfaces. Furthermore, ease-of-use and searching were fundamental interface functions, as well as important evaluation criteria. Interfaces should also provide interactive functions to improve interaction, while tailor-made services should be taken into account to establish an excellent interface in order to meet each user's need. <\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n \u2013 The evaluation model for DLs' user interfaces employed in this study will help developers of DL user interfaces discover the criteria that they should aim for as a reference, perform comprehensive criteria evaluation according to their actual needs, and employ top criteria for evaluation.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/el-05-2012-0046","type":"journal-article","created":{"date-parts":[[2014,1,30]],"date-time":"2014-01-30T08:45:18Z","timestamp":1391071518000},"page":"83-95","source":"Crossref","is-referenced-by-count":37,"title":["An evaluation model for digital libraries' user interfaces using fuzzy AHP"],"prefix":"10.1108","volume":"32","author":[{"given":"Chin-Feng","family":"Lai","sequence":"first","affiliation":[]},{"given":"Po-Sheng","family":"Chiu","sequence":"additional","affiliation":[]},{"given":"Yueh-Min","family":"Huang","sequence":"additional","affiliation":[]},{"given":"Tzung-Shi","family":"Chen","sequence":"additional","affiliation":[]},{"given":"Tien-Chi","family":"Huang","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2021010402545470400_b1","doi-asserted-by":"crossref","unstructured":"Ahmed, S.M.Z.\n , \n McKnight, C.\n and \n Oppenheim, C.\n (2009), \u201cA review of research on human-computer interfaces for online information retrieval systems\u201d, The Electronic Library, Vol. 27 No. 1, pp. 96-116.","DOI":"10.1108\/02640470910934623"},{"key":"key2021010402545470400_b2","doi-asserted-by":"crossref","unstructured":"Arunraj, N.S.\n and \n Maiti, J.\n (2010), \u201cRisk-based maintenance policy selection using AHP and goal 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