{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,1]],"date-time":"2026-03-01T08:46:43Z","timestamp":1772354803382,"version":"3.50.1"},"reference-count":29,"publisher":"Emerald","issue":"6","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,11,2]]},"abstract":"\n Purpose<\/jats:title>\n \u2013 This research aims to analyze academic libraries\u2019 Twitter content and present a categorization framework for the study of their tweets.<\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n \u2013 The research adopted a statistical descriptive analysis in addition to a content analysis of the tweets. Consequently, many categories and subcategories were created to classify the tweets according to different aspects. A total of 17 academic library accounts were examined.<\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n \u2013 The findings show that academic libraries used Twitter as a multifaceted tool. \u201cNews and announcements\u201d received the highest score as the type of information most often posted on Twitter by libraries, followed by \u201clibrary collections\u201d and \u201clibrary services\u201d. The subcategories that received the highest scores were \u201clibrary marketing and news\u201d, \u201canswers and referrals\u201d and \u201cbooks\u201d. Academic libraries showed a penchant for posting links more often than other content. Other results show different patterns of communication and interaction between libraries and their Twitter followers.<\/jats:p>\n <\/jats:sec>\n \n Practical implications<\/jats:title>\n \u2013 The categorization of tweets provides a framework for understanding how academic libraries use Twitter.<\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n \u2013 As little research can be found in the library and information science literature on Twitter content analysis, this research is expected to contribute significantly. It will also support academic libraries and librarians in using Twitter more efficiently and effectively.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/el-05-2014-0084","type":"journal-article","created":{"date-parts":[[2015,12,9]],"date-time":"2015-12-09T02:59:13Z","timestamp":1449629953000},"page":"1002-1015","source":"Crossref","is-referenced-by-count":31,"title":["Exploring academic libraries\u2019 use of Twitter: a content analysis"],"prefix":"10.1108","volume":"33","author":[{"given":"Sultan M.","family":"Al-Daihani","sequence":"first","affiliation":[{"name":"Department of Library and Information Science, Kuwait University, Kuwait City, Kuwait"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Suha A.","family":"AlAwadhi","sequence":"additional","affiliation":[{"name":"Department of Library and Information Science, Kuwait University, Kuwait City, Kuwait"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"4","key":"2025072816225704600_b1","doi-asserted-by":"crossref","first-page":"333","DOI":"10.1080\/19322909.2010.487766","article-title":"Twitter use in libraries: an exploratory analysis","volume":"4","author":"","year":"2010","journal-title":"Journal of Web Librarianship"},{"issue":"2","key":"2025072816225704600_b2","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1111\/j.1949-3606.2009.tb01103.x","article-title":"Perceptions of academic librarians in Kuwait of Library 2.0","volume":"18","author":"","year":"2009","journal-title":"Digest of Middle East Studies"},{"key":"2025072816225704600_b3","unstructured":"American Libraries Association (ALA)\n (2014), \u201cState of America\u2019s Libraries Report 2014\u201d, available at: www.ala.org\/news\/state-americas-libraries-report-2014\/social-networking (accessed 12 July 2014)."},{"issue":"2","key":"2025072816225704600_b4","first-page":"113","article-title":"Social media and readers\u2019 advisory","volume":"53","author":"","year":"2013","journal-title":"Readers\u2019 Advisory"},{"key":"2025072816225704600_b5","unstructured":"Birks, M.\n and Mills, J. (2011), Grounded Theory: A Practical Guide , SAGE Publications, Thousand Oaks, CA."},{"key":"2025072816225704600_b6","unstructured":"Brown, L.\n (2012), \u201cLibraries on twitter (Updated List)\u201d, available at: http:\/\/lindybrown.com\/blog\/2009\/01\/libraries-on-twitter-updated-list\/ (accessed 10 December 2012)."},{"issue":"4","key":"2025072816225704600_b7","first-page":"280","article-title":"Higher education and emerging technologies","volume":"50","author":"","year":"2011","journal-title":"Reference & User Services Quarterly"},{"issue":"1","key":"2025072816225704600_b8","first-page":"64","article-title":"Social networking tools for academic libraries","volume":"45","author":"","year":"2012","journal-title":"Journal of Librarianship and Information Science"},{"issue":"4","key":"2025072816225704600_b9","doi-asserted-by":"crossref","first-page":"320","DOI":"10.1080\/02763869.2010.518915","article-title":"Implementing Twitter in a health sciences library","volume":"29","author":"","year":"2010","journal-title":"Medical Reference Services Quarterly"},{"issue":"12","key":"2025072816225704600_b10","first-page":"1","article-title":"Twitter content classification","volume":"15","author":"","year":"2010","journal-title":"First Monday"},{"issue":"2","key":"2025072816225704600_b11","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1108\/00907321211228246","article-title":"Libraries atwitter: trends in academic library tweeting","volume":"40","author":"","year":"2012","journal-title":"Reference Services Review"},{"issue":"2","key":"2025072816225704600_b12","doi-asserted-by":"crossref","first-page":"212","DOI":"10.1080\/02763870902762086","article-title":"Bursts of information: microblogging","volume":"50","author":"","year":"2009","journal-title":"The Reference Librarian"},{"issue":"2","key":"2025072816225704600_b13","first-page":"129","article-title":"Tweeting the night away: using Twitter to enhance social presence","volume":"20","author":"","year":"2009","journal-title":"Journal of Information Systems Education"},{"issue":"6\/7","key":"2025072816225704600_b14","doi-asserted-by":"crossref","first-page":"14","DOI":"10.1108\/07419051011095863","article-title":"A unique Twitter use for reference services","volume":"27","author":"","year":"2010","journal-title":"Library Hi Tech News"},{"key":"2025072816225704600_b15","unstructured":"Glaser, B.\n and Strauss, A. (1999), The Discovery of Grounded Theory: Strategies for Qualitative Research , Aldine Transaction, Chicago, IL."},{"key":"2025072816225704600_b16","doi-asserted-by":"crossref","unstructured":"Java, A.\n , Song, X., Finin, T. and Tseng, B. (2007), \u201cWhy we Twitter: understanding microblogging usage and communities\u201d, Proceedings of the Joint 9th WEBKDD and 1st SNA-KDD Workshop 2007 , available at: http:\/\/ebiquity.umbc.edu\/get\/a\/publication\/369.pdf (accessed 29 June 2014).","DOI":"10.1145\/1348549.1348556"},{"issue":"6","key":"2025072816225704600_b17","doi-asserted-by":"crossref","first-page":"438","DOI":"10.1108\/00242530910969794","article-title":"Sociability and social interaction on social networking websites","volume":"58","author":"","year":"2009","journal-title":"Library Review"},{"issue":"1","key":"2025072816225704600_b18","first-page":"1","article-title":"Who disseminates academic library information on Twitter?","volume":"49","author":"","year":"2012","journal-title":"Proceedings of the American Society for Information Science and Technology"},{"issue":"4","key":"2025072816225704600_b19","first-page":"236","article-title":"From triviality to business tool: the case of Twitter in library and information services delivery","volume":"27","author":"","year":"2011","journal-title":"Business Information Review"},{"issue":"4","key":"2025072816225704600_b20","doi-asserted-by":"crossref","first-page":"365","DOI":"10.1108\/00330331111182085","article-title":"Adoption of Web 2.0 in US academic libraries: a survey of ARL library websites","volume":"45","author":"","year":"2011","journal-title":"Program: Electronic Library and Information Systems"},{"issue":"4","key":"2025072816225704600_b21","doi-asserted-by":"crossref","first-page":"589","DOI":"10.1080\/19322900802473829","article-title":"Twitter and the library: thoughts on the syndicated lifestyle","volume":"2","author":"","year":"2008","journal-title":"Journal of Web Librarianship"},{"issue":"5","key":"2025072816225704600_b22","first-page":"17","article-title":"Twitter for libraries (and librarians)","volume":"29","author":"","year":"2009","journal-title":"Computers in Libraries"},{"issue":"1","key":"2025072816225704600_b23","doi-asserted-by":"crossref","first-page":"160","DOI":"10.1108\/07378831311303994","article-title":"Who is following us? 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