{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,26]],"date-time":"2026-06-26T23:29:19Z","timestamp":1782516559600,"version":"3.54.5"},"reference-count":38,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2020,2,3]],"date-time":"2020-02-03T00:00:00Z","timestamp":1580688000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["EL"],"published-print":{"date-parts":[[2020,5,13]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this study is to explore the critical factors that affect users\u2019 acceptance and usage intention toward blockchain-based smart lockers.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The research is designed in two phases. In the first phase, the key stakeholders are interviewed. Participants include managers from technology providers and logistics companies. In the second phase, a questionnaire survey is used to validate the proposed model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Based on the final results, this study makes the following three suggestions. First, perceived usefulness and perceived ease of use are the critical factors. In other words, it is important to emphasize the function and convenience of a new service when introducing it to a potential user. Second, safety is not the major concern when using a blockchain-based smart locker. This means that users will trust the service provider for providing a secure service. Users do not worry about the security problem. Finally, the network externality of smart locker is also insignificant.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study has three major contributions. First, this study identifies the critical factors that will affect user acceptance of blockchain-based smart lockers. Next, this study combines the opinions from service providers and users to understand the gap between different stakeholders. Finally, this study can enrich our understanding on the applications of blockchain from a managerial perspective and not only from a technical perspective, as in most previous studies.<\/jats:p><\/jats:sec>","DOI":"10.1108\/el-06-2019-0150","type":"journal-article","created":{"date-parts":[[2020,2,3]],"date-time":"2020-02-03T10:06:41Z","timestamp":1580724401000},"page":"353-366","source":"Crossref","is-referenced-by-count":33,"title":["Understanding user acceptance of blockchain-based smart locker"],"prefix":"10.1108","volume":"38","author":[{"given":"Jiunn-Woei","family":"Lian","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Chih-Teng","family":"Chen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Li-Fang","family":"Shen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Hung-Ming","family":"Chen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2020,2,3]]},"reference":[{"issue":"6","key":"key2021102914451873500_ref001","doi-asserted-by":"crossref","first-page":"381","DOI":"10.1007\/s12599-017-0505-1","article-title":"Blockchain technology in business and information systems research","volume":"59","year":"2017","journal-title":"Business and Information Systems Engineering"},{"key":"key2021102914451873500_ref002","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.techfore.2019.03.015","article-title":"Supply chain re-engineering using blockchain technology: a case of smart contract-based tracking process","volume":"144","year":"2019","journal-title":"Technological Forecasting and Social Change"},{"issue":"3","key":"key2021102914451873500_ref003","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology","volume":"13","year":"1989","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2021102914451873500_ref004","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1016\/S0378-7206(98)00101-3","article-title":"Extending the technology acceptance model with task\u2013technology fit constructs","volume":"36","year":"1999","journal-title":"Information and Management"},{"issue":"4","key":"key2021102914451873500_ref005","doi-asserted-by":"crossref","first-page":"220","DOI":"10.1080\/15228053.2016.1275242","article-title":"Braving Bitcoin: a technology acceptance model (TAM) analysis","volume":"18","year":"2016","journal-title":"Journal of Information Technology Case and Application Research"},{"issue":"1","key":"key2021102914451873500_ref006","doi-asserted-by":"crossref","first-page":"2","DOI":"10.3390\/logistics2010002","article-title":"The supply chain has no clothes: technology adoption of blockchain for supply chain transparency","volume":"2","year":"2018","journal-title":"Logistics"},{"issue":"2","key":"key2021102914451873500_ref007","doi-asserted-by":"crossref","first-page":"213","DOI":"10.2307\/249689","article-title":"Task-technology fit and individual performance","volume":"19","year":"1995","journal-title":"MIS Quarterly"},{"key":"key2021102914451873500_ref008","article-title":"How social impact affects smartphone brand loyalty","year":"2018","journal-title":"Journal of Computer Information Systems"},{"issue":"3","key":"key2021102914451873500_ref009","first-page":"424","article-title":"Network externalities, competition and compatibility","volume":"75","year":"1985","journal-title":"American Economic Review"},{"key":"key2021102914451873500_ref010","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1016\/j.jairtraman.2013.07.001","article-title":"Fitting facilities to self-service technology usage: evidence from kiosks in Taiwan airport","volume":"32","year":"2013","journal-title":"Journal of Air Transport Management"},{"issue":"3","key":"key2021102914451873500_ref011","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1016\/j.jretconser.2005.08.004","article-title":"Technology readiness and the evaluation and adoption of self-service technologies","volume":"13","year":"2006","journal-title":"Journal of Retailing and Consumer Services"},{"key":"key2021102914451873500_ref012","unstructured":"Lo, L. 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