{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,3]],"date-time":"2026-03-03T19:01:35Z","timestamp":1772564495072,"version":"3.50.1"},"reference-count":37,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2015,6,1]],"date-time":"2015-06-01T00:00:00Z","timestamp":1433116800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,6,1]]},"abstract":"\n Purpose<\/jats:title>\n \u2013 The purpose of this study is to provide an assessment of the usability of the University of the West Indies, Mona, Main Library\u2019s Web site by Master of Arts students of the Department of Library and Information Studies (D.L.I.S.) for the identification of major strengths and weaknesses of the site and to incorporate the results and participant feedback into a redesign that reflects users\u2019 intuitions rather than those of the site developers and library staff. <\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n \u2013 One method was used to collect data; Observation. Its instruments included a list of activities executed by students followed by a checklist, which reflected day-to-day usage of the Main Library\u2019s Web site by Master of Arts students in the D.L.I.S. In addition, both usability heuristics and International Standards Organisation (ISO) guidelines were used to assess effectiveness, learnability, usefulness, functionality, navigability and user satisfaction. Respondent strategies used a sample size of five participants in the focus group sessions. Experimental strategies combined observation of five individual participants who performed the usability tests. <\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n \u2013 The findings identified challenges in the site\u2019s navigation, user satisfaction and learnability. <\/jats:p>\n <\/jats:sec>\n \n Research limitations\/implications<\/jats:title>\n \u2013 There can be further assessment, as this study did not speak specifically to students with disabilities or took into consideration the views of the librarians. Additionally, more ethnographic approaches are required to elicit distinctive Caribbean user behaviors. <\/jats:p>\n <\/jats:sec>\n \n Practical implications<\/jats:title>\n \u2013 The study concludes that usability training should be incorporated into the culture of the library organization as well as more usability testing needs to be done on a more regular basis and on a more student interactive basis. <\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n \u2013 The paper presents issues of usability and the impact of technology on information access, memorability, learnability and functionality of an academic library\u2019s Web site.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/el-11-2013-0207","type":"journal-article","created":{"date-parts":[[2015,5,27]],"date-time":"2015-05-27T10:08:41Z","timestamp":1432721321000},"page":"590-599","source":"Crossref","is-referenced-by-count":9,"title":["An assessment of the usability of the University of the West Indies (Mona, Jamaica) Main Library\u2019s website"],"prefix":"10.1108","volume":"33","author":[{"given":"Adrian St. Patrick","family":"Duncan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Fay","family":"Durrant","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020122302591416700_b2","doi-asserted-by":"crossref","unstructured":"Battleson, B.\n , \n Booth, A.\n and \n Weintrop, J.\n (2002), \u201cUsability testing of an academic library website: a case study\u201d, \n Journal of Academic Librarianship\n , Vol. 27 No. 3, pp. 188-189.","DOI":"10.1016\/S0099-1333(01)00180-X"},{"key":"key2020122302591416700_b3","doi-asserted-by":"crossref","unstructured":"Bertot, J.C.\n , \n Snead, J.T.\n , \n Jaeger, P.T.\n and \n McClure, C.R.\n (2006), \u201cFunctionality, usability, and accessibility: iterative user-centered evaluation strategies for digital libraries\u201d, \n Performance Measurement and Metrics\n , Vol. 7 No. 1, pp. 17-28.","DOI":"10.1108\/14678040610654828"},{"key":"key2020122302591416700_b4","doi-asserted-by":"crossref","unstructured":"Blummer, B.A.\n (2007), \u201cA literature review of academic library web page studies\u201d, \n Journal of Web Librarianship\n , Vol. 1 No. 1, pp. 16-24.","DOI":"10.1300\/J502v01n01_04"},{"key":"key2020122302591416700_b5","unstructured":"Brower, S.M.\n (2004), \u201cAcademic health sciences library website navigation: an analysis of forty- one websites and their navigation tools\u201d, \n Journal of the Medical Library Association\n , Vol. 92 No. 4, pp. 412-420."},{"key":"key2020122302591416700_b6","doi-asserted-by":"crossref","unstructured":"Fagan, J.\n (2010), \u201cUsability studies of faceted browsing: a literature review\u201d, \n Information Technology and Libraries\n , Vol. 29 No. 2, pp. 58-66.","DOI":"10.6017\/ital.v29i2.3144"},{"key":"key2020122302591416700_b7","unstructured":"Fuller, D.M.\n and \n 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