{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,3]],"date-time":"2026-06-03T05:50:38Z","timestamp":1780465838630,"version":"3.54.1"},"reference-count":29,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2024,7,18]],"date-time":"2024-07-18T00:00:00Z","timestamp":1721260800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["EL"],"published-print":{"date-parts":[[2024,9,23]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Smart libraries are the result of the application of smart technologies\u00a0in the era of digital intelligence. The establishment and improvement of its service evaluation system serve as indicators for evaluating the growth of smart libraries.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This study introduces and improves the capability maturity model (CMM), creatively constructs a service maturity model specifically designed for smart libraries and combines the Delphi method with the analytic hierarchy process (AHP) to establish a service maturity evaluation system for smart libraries while calculating indicator weights. Finally, two representative smart libraries are selected as case studies, and an empirical application is conducted using the fuzzy comprehensive evaluation method.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The empirical study shows that the developed smart libraries service maturity evaluation system holds significant theoretical and practical value in evaluating smart libraries.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>Enhances the CMM and creatively constructs a service maturity model for smart libraries. Combines the Delphi method with AHP to establish a service maturity evaluation system while calculating indicator weights. Uses a fuzzy comprehensive evaluation method to evaluate two representative smart libraries. Demonstrates that the smart library services maturity evaluation system holds significant theoretical and practical value.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/el-11-2023-0284","type":"journal-article","created":{"date-parts":[[2024,7,16]],"date-time":"2024-07-16T05:35:57Z","timestamp":1721108157000},"page":"766-794","source":"Crossref","is-referenced-by-count":3,"title":["Research on the construction and application of a smart library services maturity evaluation system based on CMM"],"prefix":"10.1108","volume":"42","author":[{"given":"Zhongxian","family":"Bai","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lvna","family":"Yu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lei","family":"Zhao","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Weijia","family":"Wang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2024,7,18]]},"reference":[{"key":"key2024092005533889900_ref001","first-page":"411","article-title":"SmartLibrary\u2013location-aware mobile library service","year":"2003"},{"issue":"2","key":"key2024092005533889900_ref002","first-page":"1","article-title":"Smarter libraries through technology","volume":"30","year":"2010","journal-title":"Smart Libraries Newsletter"},{"issue":"3","key":"key2024092005533889900_ref003","first-page":"10","article-title":"Construction of index system for evaluating service effectiveness of public libraries","year":"2021","journal-title":"Library Theory and Practice"},{"key":"key2024092005533889900_ref004","unstructured":"Chen, Q. (2018), \u201cResearch on the evaluation of service capability of crowdsourcing space based on CMM model\u201d, Master\u2019s thesis, Fujian Agriculture and Forestry University, Fuzhou City, China."},{"issue":"9","key":"key2024092005533889900_ref005","doi-asserted-by":"crossref","first-page":"2182","DOI":"10.1002\/asi.23781","article-title":"Developments in research data management in academic libraries: towards an understanding of research data service maturity","volume":"68","year":"2017","journal-title":"Journal of the Association for Information Science and Technology"},{"issue":"6","key":"key2024092005533889900_ref006","doi-asserted-by":"crossref","first-page":"1432","DOI":"10.1108\/JD-12-2018-0211","article-title":"Maturing research data services and the transformation of academic libraries","volume":"75","year":"2019","journal-title":"Journal of Documentation"},{"issue":"1","key":"key2024092005533889900_ref007","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1002\/meet.14504701359","article-title":"A capability maturity model for scientific data management","volume":"47","year":"2010","journal-title":"Proceedings of the American Society for Information Science and Technology"},{"issue":"14","key":"key2024092005533889900_ref008","first-page":"30","article-title":"Construction and analysis of evaluation index system for smart libraries construction","volume":"65","year":"2021","journal-title":"Library and Information Service"},{"issue":"11","key":"key2024092005533889900_ref009","first-page":"193","article-title":"An empirical study on the evaluation system of service quality of college libraries in China under the new information environment","volume":"34","year":"2015","journal-title":"Journal of Intelligence"},{"key":"key2024092005533889900_ref010","volume-title":"Introduction to Business Management","year":"2006"},{"issue":"4","key":"key2024092005533889900_ref011","first-page":"80","article-title":"Typical cases of career management in foreign libraries and the inspiration to China","year":"2009","journal-title":"Library Research"},{"issue":"17","key":"key2024092005533889900_ref012","first-page":"113","article-title":"Research on library wisdom service innovation and development in support of new smart city construction","volume":"5","year":"2022","journal-title":"Media Forum"},{"key":"key2024092005533889900_ref013","unstructured":"Liu, C. (2013), \u201cResearch on the competitiveness evaluation system of China\u2019s publishing group\u201d, Master\u2019s thesis, Wuhan University, Wuhan, China."},{"issue":"5","key":"key2024092005533889900_ref014","first-page":"61","article-title":"Research on evaluation system of smart libraries under the perspective of user satisfaction","year":"2022","journal-title":"Inside and Outside Lantai"},{"issue":"5","key":"key2024092005533889900_ref015","first-page":"98","article-title":"Research on measuring and evaluating the intellectualization level of smart libraries","year":"2018","journal-title":"Library and Intelligence"},{"issue":"5","key":"key2024092005533889900_ref016","first-page":"42","article-title":"5G and smart libraries construction","volume":"45","year":"2019","journal-title":"Chinese Journal of Librarianship"},{"issue":"4","key":"key2024092005533889900_ref017","first-page":"15","article-title":"A study on the promotion of traditional culture audiobook reading based on 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