{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,23]],"date-time":"2026-03-23T11:00:32Z","timestamp":1774263632575,"version":"3.50.1"},"reference-count":22,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2015,2,2]],"date-time":"2015-02-02T00:00:00Z","timestamp":1422835200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,2,2]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>\u2013 This paper aims to assess the usage patterns of a university library website to find out user\u2019s behaviour of monthly use, its top most used resources and services and search phrases used to reach the library website.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>\u2013 Transactional log analysis (TLA) \u2013 an unobtrusive research method \u2013 was used to identify and analyse data of website-using patterns. The log data of website use from January 2011 to March 2011 were analysed for this study.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>\u2013 The findings of this study revealed that the university library website was heavily used on campus by users; however, it was used by a significant number of clients residing off-campus. Free scholarly journals, resources downloaded, e-journals, e-books and donated personal collections were among the top most used resources and services. However, free scholarly journals were used more than subscribed e-journals accessible on-campus only.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>\u2013 This study first used the TLA method to trace user behaviour of website use in a local scenario. Assessing the usage of e-resources is imperative to determine the effectiveness of the library website in providing these services to its on-campus and distant users. The findings of this study are valuable for librarians and webmasters of the library website to redesign and reorient their services.<\/jats:p><\/jats:sec>","DOI":"10.1108\/el-12-2012-0161","type":"journal-article","created":{"date-parts":[[2015,1,29]],"date-time":"2015-01-29T06:59:15Z","timestamp":1422514755000},"page":"65-74","source":"Crossref","is-referenced-by-count":21,"title":["Usage patterns of Punjab University Library website: a transactional log analysis study"],"prefix":"10.1108","volume":"33","author":[{"given":"Alia","family":"Arshad","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kanwal","family":"Ameen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020122604435055300_b1","doi-asserted-by":"crossref","unstructured":"Asunka, S. , Chae, H.S. , Hughes, B. and Natriello, G. (2009), \u201cUnderstanding academic information seeking habits through analysis of web server log files: the case of the teachers college library website\u201d, The Journal of Academic Librarianship , Vol. 35 No. 1, pp. 33-45.","DOI":"10.1016\/j.acalib.2008.10.019"},{"key":"key2020122604435055300_b2","unstructured":"Bauer, K. (2000), \u201cWho goes there? Measuring library website usage\u201d, available at: www.onlinemag.net\/OL2000\/bauer1.html (accessed 14 September 2012)."},{"key":"key2020122604435055300_b20","unstructured":"Conyers, A. and Payne, P. (2010), \u201cLibrary performance measurement in the digital age\u201d, in Dale, , P. , Beard, , J. , Holland, and M. (Eds), University Libraries and Digital Learning Environments , Surrey, Ashgate, pp. 201-214."},{"key":"key2020122604435055300_b21","unstructured":"Covey, D.T. (2002), \u201cUsage and usability assessment: library practices and concerns\u201d, Digital Library Federation , Washington, D.C."},{"key":"key2020122604435055300_b3","unstructured":"Franklin, B. and Plum, T. (2004), \u201cLibrary usage patterns in electronic information environment\u201d, Information Research , Vol. 9 No. 4, available at: www.informationr.net\/ir\/9-4\/paper187.html (accessed 12 November 2014)."},{"key":"key2020122604435055300_b4","doi-asserted-by":"crossref","unstructured":"Ghaphery, J. (2005), \u201cToo quick? Log analysis of quick links from an academic library website\u201d, OCLC Systems and Services , Vol. 21 No. 3, pp. 148-155.","DOI":"10.1108\/10650750510612353"},{"key":"key2020122604435055300_b5","unstructured":"Hepworth, M. , Probets, S. , Qutaishat, F. and Walton, G. (2006), \u201cPersonalization initiatives in the public and academic domains\u201d, in Cox, and A. (Ed.) Portals: People, Processes and Technology , Facet Publishing, London, pp. 38-51."},{"key":"key2020122604435055300_b6","doi-asserted-by":"crossref","unstructured":"Hider, P. and Pymm, B. (2008), \u201cEmpirical research methods reported in high-profile LIS journal literature\u201d, Library and Information Science Research , Vol. 30 No. 2, pp. 108-114.","DOI":"10.1016\/j.lisr.2007.11.007"},{"key":"key2020122604435055300_b7","unstructured":"Iqbal, M. (2011), Usability Evaluation of Punjab University Library Website: A Case Study , Department of Library and Information Science, University of the Punjab, Lahore."},{"key":"key2020122604435055300_b8","doi-asserted-by":"crossref","unstructured":"Jansen, B.J. , Taksa, I. and Spink, A. (2009), \u201cResearch and methodological foundations of transaction log analysis\u201d, available at: www.faculty.ist.psu.edu\/jjansen\/ \u2026\/jansen_theoretical_foundations.pdf (accessed 4 November 2014).","DOI":"10.4018\/978-1-59904-974-8.ch001"},{"key":"key2020122604435055300_b9","unstructured":"Kannappanavar, B.U. , Jayaprakash, M. and Bachalapur, M.M. (2011), \u201cContent analysis of engineering college library websites\u201d, available at: www.webpages.uidaho.edu\/\u223cmbolin\/kannappanavar-jayaprakash-bachalapur.htm (accessed November 2014)."},{"key":"key2020122604435055300_b10","unstructured":"Konnur, P.V. , Rajani, S. and Madhusudhan, M. (2010), \u201cAcademic library websites in Banglore city, India: an evaluative study\u201d, Library Philosophy and Practice , available at: http:\/\/digitalcommons.unl.edu\/cgi\/viewcontent.cgi?article=1419&context=libphilprac (accessed 11 November 2014)."},{"key":"key2020122604435055300_b11","unstructured":"Lancaster, F.W. (1993), If You Want to Evaluate Your Library , 2nd ed., University of Illinois, Champaign, IL."},{"key":"key2020122604435055300_b12","unstructured":"PC Magazine Encyclopedia (2012), \u201cUnique visitors\u201d, available at: www.pcmag.com\/encyclopedia_term\/0%2C1237%2Ct%3Dunique+visitors&i%3D53438%2C00.asp (accessed 4 October 2014)."},{"key":"key2020122604435055300_b13","unstructured":"Poll, R. (2007), \u201cEvaluating the library website: statistics and quality measures\u201d, available at: www.ifla.org\/iv\/ifla73\/index.htm (accessed 25 February 2012)."},{"key":"key2020122604435055300_b14","unstructured":"Punjab University Library (2012), \u201cAbout lib history and introduction\u201d, available at: www.pulibrary.edu.pk (accessed 4 October 2014)."},{"key":"key2020122604435055300_b22","doi-asserted-by":"crossref","unstructured":"Tahira, M. (2008), \u201cInformation needs and seeking behavior of Science and Technology teachers of the University of the Punjab\u201d (Unpublished MPhil\u2019s Thesis). University of the Punjab, Lahore.","DOI":"10.47657\/200910804"},{"key":"key2020122604435055300_b15","unstructured":"University of the Punjab (2012), \u201cIntroduction\u201d, available at: http:\/\/pu.edu.pk\/page (accessed 4 October 2014)."},{"key":"key2020122604435055300_b16","doi-asserted-by":"crossref","unstructured":"Welch, J.M. (2005), \u201cWho says we\u2019re not busy? Library web page usage as a measure of public service activity\u201d, Reference Services Review , Vol. 33 No. 4, pp. 371-379.","DOI":"10.1108\/00907320510631526"},{"key":"key2020122604435055300_b17","unstructured":"White, A. and Kamal, E.D. (2006), E-Metrics for Library and Information Professionals: How to Use Data for Managing and Evaluating Electronic Resource Collections , Facet Publishing, London."},{"key":"key2020122604435055300_b18","unstructured":"Wikipedia (2012), \u201cWeb analytics\u201d, available at: http:\/\/en.wikipedia.org\/wiki\/Web_analytics (accessed 4 October 2014)."},{"key":"key2020122604435055300_b19","doi-asserted-by":"crossref","unstructured":"Xue, S. (2004), \u201cWeb usage statistics and website evaluation: a case study of government publications library website\u201d, Online Information Review , Vol. 28 No. 3, pp. 180-190.","DOI":"10.1108\/14684520410543625"}],"container-title":["The Electronic Library"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/EL-12-2012-0161","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EL-12-2012-0161\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EL-12-2012-0161\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T01:08:26Z","timestamp":1753405706000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/el\/article\/33\/1\/65-74\/94671"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,2,2]]},"references-count":22,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2015,2,2]]}},"alternative-id":["10.1108\/EL-12-2012-0161"],"URL":"https:\/\/doi.org\/10.1108\/el-12-2012-0161","relation":{},"ISSN":["0264-0473"],"issn-type":[{"value":"0264-0473","type":"print"}],"subject":[],"published":{"date-parts":[[2015,2,2]]}}}