{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:15:22Z","timestamp":1754158522356,"version":"3.41.2"},"reference-count":35,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2015,6,1]],"date-time":"2015-06-01T00:00:00Z","timestamp":1433116800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,6,1]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 This paper aims to understand Social Questions &amp; Answers (SQA) users\u2019 perceptions of library reference services. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 The authors examined the postings on the largest SQA site, Yahoo! Answers, regarding library reference services and identified the major themes. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 Three themes emerged in library reference-related discussions: reference librarians and their services are well and positively recognized, reference services are less recognized and understood and Yahoo! Answers is recognized as a helpful service. Those who have used both library reference services and Yahoo! Answers are fully aware of the differences between the two services. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 This study provides new insights on how library reference services are perceived by SQA users. The results are helpful for libraries to position reference services to better serve users in today\u2019s information environment.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/el-12-2013-0213","type":"journal-article","created":{"date-parts":[[2015,5,27]],"date-time":"2015-05-27T10:08:41Z","timestamp":1432721321000},"page":"386-399","source":"Crossref","is-referenced-by-count":6,"title":["User perceptions of social questions and answer websites for library reference services"],"prefix":"10.1108","volume":"33","author":[{"given":"Shengli","family":"Deng","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yin","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020122321253134000_b1","doi-asserted-by":"crossref","unstructured":"Buckland, A.\n                and \n                  Godfrey, K.\n                (2010), \u201cSave the time of the avatar: Canadian academic libraries using chat reference in multi-user virtual environments\u201d, \n                  The Reference Librarian\n               , Vol. 51 No. 1, pp. 12-30.","DOI":"10.1080\/02763870903389319"},{"key":"key2020122321253134000_b2","doi-asserted-by":"crossref","unstructured":"Chang, J.\n                and \n                  Yang, C.\n                (2012), \u201cViable or vital? Evaluation of IM services from patrons\u2019 perspectives\u201d, \n                  The Electronic Library\n               , Vol. 30 No. 1, pp. 70-88.","DOI":"10.1108\/02640471211204079"},{"key":"key2020122321253134000_b4","doi-asserted-by":"crossref","unstructured":"Connaway, L.S.\n               , \n                  Dickey, T.J.\n                and \n                  Radford, M.L.\n                (2011), \u201c\u2018If it is too inconvenient I\u2019m not going after it\u2019: convenience as a critical factor in information-seeking behaviors\u201d, \n                  Library & Information Science Research\n               , Vol. 33 No. 3, pp. 179-190.","DOI":"10.1016\/j.lisr.2010.12.002"},{"key":"key2020122321253134000_b3","unstructured":"Connaway, L.S.\n               , \n                  Radford, M.L.\n                and \n                  Williams, J.D.\n                (2009), \u201cEngaging net gen students in virtual reference: reinventing services to meet their information behaviors and communication preferences\u201d, paper presented at the Fourteenth Annual National Conference of the Association of College and Research Libraries, Seattle, WA, 12-15 March."},{"key":"key2020122321253134000_b5","doi-asserted-by":"crossref","unstructured":"Courtright, C.\n                (2008), \u201cContext in information behaviour research\u201d, \n                  Annual Review of Information Science and Technology\n               , Vol. 41 No. 1, pp. 273-306.","DOI":"10.1002\/aris.2007.1440410113"},{"key":"key2020122321253134000_b6","doi-asserted-by":"crossref","unstructured":"Cummings, J.\n               , \n                  Cummings, C.\n                and \n                  Frederiksen, L.\n                (2007), \u201cUser preferences in reference services: virtual reference and academic libraries\u201d, \n                  Portal\n               , Vol. 7 No. 1, pp. 81-96.","DOI":"10.1353\/pla.2007.0004"},{"key":"key2020122321253134000_b7","doi-asserted-by":"crossref","unstructured":"Dougan, K.\n                (2013), \u201cDelivering and assessing music reference services\u201d, \n                  The Reference Librarian\n               , Vol. 54 No. 1, pp. 38-54.","DOI":"10.1080\/02763877.2013.734759"},{"key":"key2020122321253134000_b8","doi-asserted-by":"crossref","unstructured":"Gazan, R.\n                (2007), \u201cSeekers, sloths and social reference: homework questions submitted to a question-answering community\u201d, \n                  New Review of Hypermedia and Multimedia\n               , Vol. 13 No. 2, pp. 239-248.","DOI":"10.1080\/13614560701711917"},{"key":"key2020122321253134000_b9","unstructured":"Isaacson, D.\n                (2007), \u201cWhat\u2019s still wrong with reference\u201d, \n                  Library Journal\n               , Vol. 132 No. 19, p. 41."},{"key":"key2020122321253134000_b10","doi-asserted-by":"crossref","unstructured":"Jeon, G.Y.\n                and \n                  Rieh, S.Y.\n                (2013a), \u201cThe value of social search: seeking collective personal experience in social Q&A\u201d, paper presented at the American Society of Information Science & Technology (ASIST) Annual Meeting, Montreal, QC, 1-6 November.","DOI":"10.1002\/meet.14505001067"},{"key":"key2020122321253134000_b11","unstructured":"Jeon, G.Y.\n                and \n                  Rieh, S.Y.\n                (2013b), \u201cDo you trust answers? Credibility judgments in social search using social Q&A sites\u201d, paper presented at CSCW 2013 Workshops on Social Media Question Asking, available at: http:\/\/research.microsoft.com\/en-us\/events\/cscw2013smqaworkshop\/credibility_social_qanda.pdf (accessed 18 November 2013)."},{"key":"key2020122321253134000_b13","doi-asserted-by":"crossref","unstructured":"Kim, K.\n               , \n                  Sin, S.J.\n                and \n                  He, Y.\n                (2013), \u201cInformation seeking through social media: impact of user characteristics on social media use\u201d, paper presented at the American Society of Information Science & Technology (ASIST) Annual Meeting, Montreal, QC, 1-6 November.","DOI":"10.1002\/meet.14505001155"},{"key":"key2020122321253134000_b14","doi-asserted-by":"crossref","unstructured":"Kim, S.\n                and \n                  Oh, S.\n                (2009), \u201cUsers\u2019 relevance criteria for evaluating answers in a social Q&A site\u201d, \n                  Journal of the American Society for Information Science and Technology\n               , Vol. 60 No. 4, pp. 716-727.","DOI":"10.1002\/asi.21026"},{"key":"key2020122321253134000_b16","unstructured":"Kitzie, V.\n               , \n                  Choi, E.\n                and \n                  Shah, C.\n                (2012), \u201cTo ask or not to ask, that is the question: investigating methods and motivations for online Q&A\u201d, paper presented at HCIR 2012, Cambridge, MA, 4-5 October."},{"key":"key2020122321253134000_b15","doi-asserted-by":"crossref","unstructured":"Kitzie, V.\n                and \n                  Shah, C.\n                (2011), \u201cFaster, better, or both? Looking at both sides of the online question and answering coin\u201d, poster presented at the 73rd Annual Meeting of the American Society for Information Science and Technology, New Orleans, LA.","DOI":"10.1002\/meet.2011.14504801180"},{"key":"key2020122321253134000_b18","doi-asserted-by":"crossref","unstructured":"Luo, L.\n                (2012), \u201cProfessional preparation for \u2018Text a Librarian\u2019: what are the requisite competencies\u201d, \n                  Reference & User Services Quarterly\n               , Vol. 52 No. 1, pp. 44-52.","DOI":"10.5860\/rusq.52n1.44"},{"key":"key2020122321253134000_b19","doi-asserted-by":"crossref","unstructured":"Luo, L.\n                and \n                  Weak, E.\n                (2013), \u201cText reference service: teens\u2019 perception and use\u201d, \n                  Library & Information Science Research\n               , Vol. 35 No. 1, pp. 14-23.","DOI":"10.1016\/j.lisr.2012.03.002"},{"key":"key2020122321253134000_b20","doi-asserted-by":"crossref","unstructured":"Mu, X.\n               , \n                  Dimitroff, A.\n               , \n                  Jordan, J.\n                and \n                  Burclaff, N.\n                (2012), \u201cA survey and empirical study of virtual reference service in academic libraries\u201d, \n                  The Journal of Academic Librarianship\n               , Vol. 37 No. 2, pp. 120-129.","DOI":"10.1016\/j.acalib.2011.02.003"},{"key":"key2020122321253134000_b21","doi-asserted-by":"crossref","unstructured":"Nicol, E.C.\n                and \n                  Crook, L.\n                (2013), \u201cNow it\u2019s necessary: virtual reference services at Washington State University\u201d, \n                  The Journal of Academic Librarianship\n               , Vol. 39 No. 2, pp. 161-168.","DOI":"10.1016\/j.acalib.2012.09.017"},{"key":"key2020122321253134000_b22","doi-asserted-by":"crossref","unstructured":"O\u2019Gorman, J.\n                and \n                  Trott, B.\n                (2009), \u201cWhat will become of reference in academic and public libraries?\u201d, \n                  Journal of Library Administration\n               , Vol. 49 No. 4, pp. 327-339.","DOI":"10.1080\/01930820902832421"},{"key":"key2020122321253134000_b23","unstructured":"Pew Internet\n                (2013), \n                  Library Services in the Digital Age\n               , available at: www.pewinternet.org\/Press-Releases\/2013\/Library-Services.aspx (accessed 18 November 2013)."},{"key":"key2020122321253134000_b24","doi-asserted-by":"crossref","unstructured":"Pinto, M.\n                and \n                  Manso, R.A.\n                (2012), \u201cVirtual reference services: defining the criteria and indicators to evaluate them\u201d, \n                  The Electronic Library\n               , Vol. 30 No. 1, pp. 51-69.","DOI":"10.1108\/02640471211204060"},{"key":"key2020122321253134000_b25","doi-asserted-by":"crossref","unstructured":"Pomerantz, J.\n                (2011), \u201cIdentifying reusable resources in digital reference responses\u201d, \n                  Reference & User Services Quarterly\n               , Vol. 50 No. 4, pp. 366-378.","DOI":"10.5860\/rusq.50n4.366"},{"key":"key2020122321253134000_b26","doi-asserted-by":"crossref","unstructured":"Pomerantz, J.\n                and \n                  Luo, L.\n                (2006), \u201cMotivations and uses: evaluating virtual reference service from the users\u2019 perspective\u201d, \n                  Library & Information Science Research\n               , Vol. 28 No. 3, pp. 350-373.","DOI":"10.1016\/j.lisr.2006.06.001"},{"key":"key2020122321253134000_b27","unstructured":"Quantcast\n                (2013), \n                  Answers.yahoo.comTraffic\n               , available at: www.quantcast.com\/answers.yahoo.com#!traffic (accessed 18 November 2013)."},{"key":"key2020122321253134000_b29","unstructured":"Radford, M.L.\n               , \n                  Connaway, L.S.\n               , \n                  Mikitish, S.\n               , \n                  Alpert, M.\n               , \n                  Shah, C.\n                and \n                  Cooke, N.\n                (2013), \u201cConceptualizing collaboration and community in virtual reference and social question and answer services\u201d, \n                  Information Research\n               , Vol. 18 No. 3, available at: http:\/\/InformationR.net\/ir\/18-3\/colis\/paperS06.html (accessed 18 November 2013)."},{"key":"key2020122321253134000_b28","doi-asserted-by":"crossref","unstructured":"Radford, M.L.\n               , \n                  Connaway, L.S.\n               , \n                  Pomerantz, J.\n               , \n                  Mon, L.\n                and \n                  Janes, J.\n                (2009), \u201cE-valuating e-reference: transforming digital reference through research and evaluation\u201d, \n                  Proceedings of the American Society for Information Science and Technology\n               , Vol. 45 No. 1, pp. 1-11.","DOI":"10.1002\/meet.2008.1450450123"},{"key":"key2020122321253134000_b30","unstructured":"Rosa, C.D.\n               , \n                  Cantrell, J.\n               , \n                  Carlson, M.\n               , \n                  Gallagher, P.\n               , \n                  Hawk, J.\n                and \n                  Sturtz, C.\n                (2010), \u201cPerceptions of libraries: context and community\u201d, available at: www.oclc.org\/content\/dam\/oclc\/reports\/2010perceptions\/2010perceptions_all.pdf (accessed 1 November 2013)."},{"key":"key2020122321253134000_b31","unstructured":"Shachaf, P.\n                and \n                  Rosenbaum, H.\n                (2009), \u201cOnline social reference: a research agenda through a STIN framework\u201d, paper presented at the iConference 2009, Chapel Hill, NC, 8-11 February."},{"key":"key2020122321253134000_b32","doi-asserted-by":"crossref","unstructured":"Shah, C.\n                and \n                  Kitzie, V.\n                (2012), \u201cSocial Q&A and VR \u2013 comparing apples and oranges with the help of experts and users\u201d, \n                  Journal of the American Society for Information Science and Technology\n               , Vol. 63 No. 10, pp. 2020-2036.","DOI":"10.1002\/asi.22699"},{"key":"key2020122321253134000_b33","doi-asserted-by":"crossref","unstructured":"Sobel, K.\n                (2009), \u201cPromoting library reference services to first-year undergraduate students: what works?\u201d, \n                  Reference & User Services Quarterly\n               , Vol. 48 No. 4, pp. 362-371.","DOI":"10.5860\/rusq.48n4.362"},{"key":"key2020122321253134000_b34","doi-asserted-by":"crossref","unstructured":"Stevens, C.R.\n                (2013), \u201cReference reviewed and re-envisioned: revamping librarian and desk-centric services with LibStARs and LibAnswers\u201d, \n                  The Journal of Academic Librarianship\n               , Vol. 39 No. 2, pp. 202-214.","DOI":"10.1016\/j.acalib.2012.11.006"},{"key":"key2020122321253134000_b35","doi-asserted-by":"crossref","unstructured":"Tyckoson, D.A.\n                (2011), \u201cIssues and trends in the management of reference services: a historical perspective\u201d, \n                  Journal of Library Administration\n               , Vol. 51 No. 3, pp. 259-278.","DOI":"10.1080\/01930826.2011.556936"},{"key":"key2020122321253134000_frd1","doi-asserted-by":"crossref","unstructured":"Kilzer, R.\n                (2011), \u201cReference as service, reference as place: a view of reference in the academic library\u201d, \n                  The Reference Librarian\n               , Vol. 52 No. 4, pp. 291-299.","DOI":"10.1080\/02763877.2011.588539"},{"key":"key2020122321253134000_frd2","doi-asserted-by":"crossref","unstructured":"Kitzie, V.\n               , \n                  Choi, E.\n                and \n                  Shah, S.\n                (2013), \u201cAnalyzing question quality through intersubjectivity: world views and objective assessments of questions on social question-answering\u201d, paper presented at the American Society of Information Science & Technology (ASIST) Annual Meeting, Montreal, QC, 1-6 November.","DOI":"10.1002\/meet.14505001052"}],"container-title":["The Electronic Library"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/EL-12-2013-0213","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EL-12-2013-0213\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EL-12-2013-0213\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T01:08:27Z","timestamp":1753405707000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/el\/article\/33\/3\/386-399\/39651"}},"subtitle":["A content analysis"],"short-title":[],"issued":{"date-parts":[[2015,6,1]]},"references-count":35,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2015,6,1]]}},"alternative-id":["10.1108\/EL-12-2013-0213"],"URL":"https:\/\/doi.org\/10.1108\/el-12-2013-0213","relation":{},"ISSN":["0264-0473"],"issn-type":[{"type":"print","value":"0264-0473"}],"subject":[],"published":{"date-parts":[[2015,6,1]]}}}