{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,18]],"date-time":"2026-03-18T01:33:00Z","timestamp":1773797580439,"version":"3.50.1"},"reference-count":9,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[1997,3,1]],"date-time":"1997-03-01T00:00:00Z","timestamp":857174400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1997,3,1]]},"abstract":"<jats:p>This paper introduces some of the elements of Knowledge Management and outlines the approaches RM Consulting \u2010 the internal consultancy of the Royal Mail and the Post Office \u2010 is taking to support the development of knowledge enablers within the organization. A Knowledge Management approach is described which focuses on people (including the organizational structure), processes and technology. The initial Knowledge Management focus of the organization is aimed principally on explicit knowledge, and the establishment of tools which help to capture internal information. The long\u2010term challenge is to capture the knowledge of the organization in such a way that all of its employees can maximize the value they provide to the organization\u2019s stakeholders.<\/jats:p>","DOI":"10.1108\/eum0000000004581","type":"journal-article","created":{"date-parts":[[2004,9,14]],"date-time":"2004-09-14T08:38:19Z","timestamp":1095151099000},"page":"63-74","source":"Crossref","is-referenced-by-count":50,"title":["Leveraging Human Capital"],"prefix":"10.1108","volume":"1","author":[{"given":"Marc","family":"Baker","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mike","family":"Barker","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jon","family":"Thorne","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Martin","family":"Dutnell","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"p_1","volume-title":"Readings in the management of Innovation","author":"Tushman Michael L","edition":"2"},{"key":"p_3","volume-title":"Ensuring that we capitalise on the use of knowledge","author":"Wiig K. M.","year":"1996"},{"key":"p_5","volume-title":"The Knowledge-Creating Company","author":"Takeuchi H.","year":"1995"},{"key":"p_6","volume-title":"Knowledge Management Conference","author":"Saint-Onge Hubert","year":"1996"},{"key":"p_7","volume-title":"Knowledge Management Conference","author":"O'Dell Carla","year":"1996"},{"key":"p_8","volume-title":"Practical Approaches to Knowledge Management","author":"Wiig K. M.","year":"1996"},{"key":"p_9","volume-title":"Using networked IT for Organisational Learning in conditions of distributed power, knowledge and purpose","author":"Blantern Chris","year":"1997"},{"key":"p_10","volume-title":"Intellectual Capital: The New Wealth of Organizations","author":"Stewart Thomas A","year":"1997"},{"key":"p_12","volume-title":"Post Express","volume":"1","year":"1997"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000004581\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000004581\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T01:03:24Z","timestamp":1753405404000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/1\/1\/63-74\/258288"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1997,3,1]]},"references-count":9,"journal-issue":{"issue":"1","published-print":{"date-parts":[[1997,3,1]]}},"alternative-id":["10.1108\/EUM0000000004581"],"URL":"https:\/\/doi.org\/10.1108\/eum0000000004581","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[1997,3,1]]}}}