{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,17]],"date-time":"2025-10-17T13:22:55Z","timestamp":1760707375511,"version":"3.41.2"},"reference-count":9,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[1997,9,1]],"date-time":"1997-09-01T00:00:00Z","timestamp":873072000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1997,9,1]]},"abstract":"<jats:p>Information quality has become the number one issue a knowledge worker faces in today\u2019s environment, due to the high noise\u2010to\u2010signal ratio of non\u2010essential content in knowledge repositories and the lack of quality measurement for the information. This paper discusses information organization and retrieval technologies for improving the quality of knowledge by reducing the noise\u2010to\u2010signal ratio, and focusing on techniques to abstract data from search results into comprehensible knowledge for users. A case study concerning a customer management system is used to illustrate the ideas.<\/jats:p>","DOI":"10.1108\/eum0000000004596","type":"journal-article","created":{"date-parts":[[2004,9,14]],"date-time":"2004-09-14T08:39:26Z","timestamp":1095151166000},"page":"225-236","source":"Crossref","is-referenced-by-count":11,"title":["Customer Information Quality and Knowledge Management: A Case Study Using Knowledge Cockpit"],"prefix":"10.1108","volume":"1","author":[{"given":"Jerssica","family":"Hu","sequence":"first","affiliation":[]},{"given":"Kuan\u2010Tsae","family":"Huang","sequence":"additional","affiliation":[]},{"given":"JKazashi","family":"Kuse","sequence":"additional","affiliation":[]},{"given":"Geng\u2010Wen","family":"Su","sequence":"additional","affiliation":[]},{"given":"Ko\u2010Yang","family":"Wang","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"volume-title":"Advances in Knowledge Discovery and Data Mining","year":"1996","key":"p_3"},{"key":"p_4","unstructured":"Information Retrieval: Data Structures & Algorithms, Prentice Hall, NJ, 1992, pp.1-4. [4] Lewis, D. and Sparck Jones, K. \"Natural"},{"key":"p_5","first-page":"92","volume-title":"No.1","author":"Language Processing","year":"1996"},{"key":"p_6","first-page":"31","volume-title":"No.","author":"Information Overload","year":"1994"},{"volume-title":"Ethel, \"Scanning the Business Environment: Acquisition and Use of Information by Managers","year":"1993","author":"Choo","key":"p_7"},{"key":"p_8","doi-asserted-by":"crossref","DOI":"10.1093\/oso\/9780195092691.001.0001","volume-title":"The Knowledge-Creating Company","author":"Nonaka I.","year":"1995"},{"volume-title":"Proceedings of the Second International Conference on Knowledge Discovery & Data Mining, AAAI Press","year":"1996","author":"Simoudis E.","key":"p_10"},{"key":"p_11","doi-asserted-by":"publisher","DOI":"10.1017\/S0269888900007797"},{"volume-title":"Ko-Yang Wang","author":"Contact","key":"p_15"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000004596\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000004596\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T01:03:27Z","timestamp":1753405407000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/1\/3\/225-236\/258794"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1997,9,1]]},"references-count":9,"journal-issue":{"issue":"3","published-print":{"date-parts":[[1997,9,1]]}},"alternative-id":["10.1108\/EUM0000000004596"],"URL":"https:\/\/doi.org\/10.1108\/eum0000000004596","relation":{},"ISSN":["1367-3270"],"issn-type":[{"type":"print","value":"1367-3270"}],"subject":[],"published":{"date-parts":[[1997,9,1]]}}}