{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,9]],"date-time":"2025-09-09T22:13:31Z","timestamp":1757456011258,"version":"3.41.2"},"reference-count":29,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2001,10,1]],"date-time":"2001-10-01T00:00:00Z","timestamp":1001894400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2001,10,1]]},"abstract":"<jats:p>The software industry has matured into a global business with software products and applications growing in number, complexity, and market importance. Global sourcing and software production and operations sharing are becoming the industry standard. At the same time, the marketplace has become less tolerant of poor\u2010quality products and hidden maintenance costs. Reviews various existing standards and frameworks and discusses the massive consolidation and coordination efforts currently ongoing for the purpose of developing international quality standards. Also proposes an eight\u2010step framework that puts all 29 clauses required by ISO 9001 for certification implementation in the software industry into clusters for more efficient management. Warns, however, that becoming ISO 9000 registered is only the first step to achieving consistent software quality.<\/jats:p>","DOI":"10.1108\/eum0000000005821","type":"journal-article","created":{"date-parts":[[2002,11,18]],"date-time":"2002-11-18T16:40:30Z","timestamp":1037637630000},"page":"329-338","source":"Crossref","is-referenced-by-count":31,"title":["Software quality management and ISO 9000 implementation"],"prefix":"10.1108","volume":"101","author":[{"given":"Y.","family":"Helio Yang","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022031219511676200_B1","doi-asserted-by":"crossref","unstructured":"Anderson, S.W., Daly, J.D. and Johnson, M.F. (1999), \u201cWhy firms seek ISO 9000 certification: regulatory compliance or competitive advantage?\u201d, Production and Operations Management, Vol. 8 No. 1, pp. 28\u201043.","DOI":"10.1111\/j.1937-5956.1999.tb00059.x"},{"key":"key2022031219511676200_B2","unstructured":"Baker, E.R. (1992), \u201cTQM in mission critical software development\u201d, in Schulmeyer, G.G. and McManus, J.J. (Eds), Total Quality Management for Software, Van Nostrand, New York, NY."},{"key":"key2022031219511676200_B3","unstructured":"Crystal, C. (1993), \u201cA weak commitment to managing quality\u201d, International Business, Vol. 7 No. 7, pp. 18\u201020."},{"key":"key2022031219511676200_B4","unstructured":"Dun & Bradstreet and Irwin (1996), Quality Systems Updates, Irwin Professional Publishing, Burr Ridge, IL."},{"key":"key2022031219511676200_B5","unstructured":"Eversheim, W., Klocke, F., Pfeifer, T. and Weck, M. (1997), Manufacturing Excellence in Global Markets, Chapman and Hall, London."},{"key":"key2022031219511676200_B6","doi-asserted-by":"crossref","unstructured":"Gibson, R. and McGuire, E. (1996), \u201cQuality control for global software development\u201d, Journal of Global Information Management, Vol. 4 No. 4, pp. 16\u201022.","DOI":"10.4018\/jgim.1996100102"},{"key":"key2022031219511676200_B7","unstructured":"Graham, J. (1994), \u201cISO implementations in small\u201d, NORTHCON Technical Conference Proceedings, pp. 40\u20102."},{"key":"key2022031219511676200_B8","unstructured":"Inwood, C. (1994), \u201cStandards may solve user frustration\u201d, Computing Canada, Vol. 20 No. 2, p. 19."},{"key":"key2022031219511676200_B9","unstructured":"ISO 9000 News (1996) \u201cThe mobile survey\u201d, online, available: http:\/\/www.iso.ch\/presse\/PRESSE10.html"},{"key":"key2022031219511676200_B10","unstructured":"Keen, P.G. (1991), Shaping the Future: Business Design through Information Technology, Harvard Business School Press, Boston, MA."},{"key":"key2022031219511676200_B11","doi-asserted-by":"crossref","unstructured":"Kim, C., Westin, S. and Dholakia, N. (1989), \u201cGlobalization of the software industry: trends and strategies\u201d, Information and Management, Vol. 17, pp. 197\u2010206.","DOI":"10.1016\/0378-7206(89)90043-8"},{"key":"key2022031219511676200_B12","unstructured":"LaPedus, M. (1996), \u201cSoftware sales booking in Asia\u201d, Bits: International News & Views,  1 July, Vol. 4."},{"key":"key2022031219511676200_B13","unstructured":"Neumann, P.G. (1995), Computer Related Risks, Addison\u2010Wesley, Reading, MA."},{"key":"key2022031219511676200_B14","doi-asserted-by":"crossref","unstructured":"Meadows, C. (1996), \u201cGlobalizing software development\u2019\u2019, Journal of Global Information Management, Vol. 4 No. 1, pp. 5\u201014.","DOI":"10.4018\/jgim.1996010101"},{"key":"key2022031219511676200_B15","unstructured":"Oskarsson, O. and Glass, R. (1996), An ISO 9000 Approach to Building Quality Software, Prentice\u2010Hall, Upper Saddle River, NJ."},{"key":"key2022031219511676200_B16","unstructured":"Paulk, M.C. (1994), \u201cA comparison of ISO 9001 and the capability maturity model for software\u201d, Technical Report, CMU\/SEI\u201094\u2010TR\u201012, ESC\u2010TR\u201094\u201012."},{"key":"key2022031219511676200_B17","doi-asserted-by":"crossref","unstructured":"Paulk, M.C. (1995), \u201cHow ISO 9001 compares with the CMM\u201d, IEEE Software, January, pp. 74\u201083.","DOI":"10.1109\/52.363163"},{"key":"key2022031219511676200_B18","doi-asserted-by":"crossref","unstructured":"Pfleeger, S., Jeffery, R., Curtis, B. and Kitchenham, B. (1997), \u201cStatus report on software measurement\u201d, IEEE Software, March\/April, pp. 33\u201043.","DOI":"10.1109\/52.582973"},{"key":"key2022031219511676200_B19","unstructured":"Quality Digest (1999), \u201cISO 9000 software buyers guide\u201d, online, available: http:\/\/www.qualitydigest.com\/currentmag\/html\/body_iso.html"},{"key":"key2022031219511676200_B20","doi-asserted-by":"crossref","unstructured":"Sheard, S.A. (1997), \u201cThe frameworks quagmire\u201d, Crosstalk: Journal of Defenses Software Engineering, Vol. 10 No. 1, pp. 17\u201021.","DOI":"10.1002\/j.2334-5837.1997.tb02242.x"},{"key":"key2022031219511676200_B21","doi-asserted-by":"crossref","unstructured":"Stelzer, D., Werner, M. and Herzwurm, G. (1996), \u201cSoftware process improvement via ISO 9000?\u201d, Software Process\u2010Improvement and Practice, Vol. 2 No. 3, pp. 197\u2010210.","DOI":"10.1002\/(SICI)1099-1670(199609)2:3<197::AID-SPIP47>3.0.CO;2-C"},{"key":"key2022031219511676200_B22","unstructured":"(The) Straits Times (1994), \u201cNew York bank deducts $23m by mistake\u201d, 19 February."},{"key":"key2022031219511676200_B23","unstructured":"(The) Straits Times (1996), \u201cHong Kong maps out aggressive plan to boost competitiveness\u201d,  6 March."},{"key":"key2022031219511676200_B24","unstructured":"Tamir, H. and Withers, B. (1997), \u201cISO 9001 registration in the software industry: the perspectives of auditors\u201d, 1997 Decision Sciences Institute Proceedings, Vol. 3,  pp. 1470\u20102."},{"key":"key2022031219511676200_B25","doi-asserted-by":"crossref","unstructured":"Tan, M. (1996), \u201cSoftware quality practice in Singapore: is it adequate for today\u2019s global information systems?\u201d, Journal of Global Information Management, Vol. 4 No. 4, pp. 23\u201032.","DOI":"10.4018\/jgim.1996100103"},{"key":"key2022031219511676200_B26","unstructured":"Tlalka, M. and Yang, Y.H. (1997), \u201cISO 9001 registration process and its application to the software industry,\u201d working paper, San Diego State University, CA."},{"key":"key2022031219511676200_B27","doi-asserted-by":"crossref","unstructured":"Ward, J.A. (1994), \u201cProductivity through project management: controlling the project variables\u201d, Information Systems Management, Vol. 11 No. 1.","DOI":"10.1080\/10580539408964615"},{"key":"key2022031219511676200_B28","doi-asserted-by":"crossref","unstructured":"Wilson, D. and Hall, T. (1998), \u201cPerceptions of software quality: a pilot study\u201d, Software Quality Journal, Vol. 7, pp. 67\u201075.","DOI":"10.1023\/B:SQJO.0000042060.88173.fe"},{"key":"key2022031219511676200_B29","unstructured":"Yourdon, E. (1996), Rise and Resurrection of the American Programmer, Yourdon Press, Englewood Cliffs, NJ."}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/EUM0000000005821","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000005821\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000005821\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:49:05Z","timestamp":1753404545000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/101\/7\/329-338\/184361"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2001,10,1]]},"references-count":29,"journal-issue":{"issue":"7","published-print":{"date-parts":[[2001,10,1]]}},"alternative-id":["10.1108\/EUM0000000005821"],"URL":"https:\/\/doi.org\/10.1108\/eum0000000005821","relation":{},"ISSN":["0263-5577"],"issn-type":[{"type":"print","value":"0263-5577"}],"subject":[],"published":{"date-parts":[[2001,10,1]]}}}