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However, in past research indexes for consumer satisfaction and indexes for user information satisfaction have been developed separately in the fields of marketing and management information systems. Because of this lack of interaction between the two streams of research, an index for electronic commerce consumers that has its base in the dual roles has not been developed and tested. In this research, an instrument for measuring electronic commerce consumer satisfaction was proposed and validated using a sample of over 400 customers. The relationship between the index and consumers\u2019 purchasing intention was also examined.<\/jats:p>","DOI":"10.1108\/eum0000000006170","type":"journal-article","created":{"date-parts":[[2003,1,6]],"date-time":"2003-01-06T22:18:30Z","timestamp":1041891510000},"page":"400-406","source":"Crossref","is-referenced-by-count":137,"title":["Development of electronic commerce user\u2010consumer satisfaction index (ECUSI) for Internet shopping"],"prefix":"10.1108","volume":"101","author":[{"given":"Namjae","family":"Cho","sequence":"first","affiliation":[]},{"given":"Sanghyuk","family":"Park","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022021320260204100_B1","doi-asserted-by":"crossref","unstructured":"Anderson, E.W., Fornell, C. and Lehmann, D.R. 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