{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T08:45:37Z","timestamp":1770972337353,"version":"3.50.1"},"reference-count":18,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2001,12,1]],"date-time":"2001-12-01T00:00:00Z","timestamp":1007164800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2001,12,1]]},"abstract":"<jats:p>The literature in the field of knowledge management shows a certain preoccupation with information technology (IT) and technical solutions while it reflects a limited view of organisational knowledge. The practice of knowledge management is commonly degraded to implementation of new IT\u2010based systems, neglecting important organisational aspects, in particular human and social issues. This paper presents a case that involves a small Danish software company where these matters have been taken into account. The starting point for the utilisation of IT was a study of the concepts, knowledge and learning. Embedded in the daily activities of employees, IT, as just one of several measures, is intended to support and facilitate learning rather than regulate or impede the process. This will be demonstrated with two examples from the case. In this context, we will also examine to what extent it makes sense to distinguish between different types of knowledge and knowledge processes and how far different perspectives of knowledge management contribute to the deployment of appropriate IT support.<\/jats:p>","DOI":"10.1108\/eum0000000006532","type":"journal-article","created":{"date-parts":[[2003,1,6]],"date-time":"2003-01-06T22:39:37Z","timestamp":1041892777000},"page":"349-357","source":"Crossref","is-referenced-by-count":39,"title":["Knowledge, learning and IT support in a small software company"],"prefix":"10.1108","volume":"5","author":[{"given":"Karlheinz","family":"Kautz","sequence":"first","affiliation":[]},{"given":"Kim","family":"Thaysen","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022021520393572800_B1","doi-asserted-by":"crossref","unstructured":"Alavi, M. and Leidner, D. (1999), Knowledge Management Systems: Issues, Challenges and Benefits, Communications of the AIS, Vol. 1 No. 5, pp. 1\u201035.","DOI":"10.17705\/1CAIS.00107"},{"key":"key2022021520393572800_B2","unstructured":"Argyris, C. and Sch\u00f6n, D. (1996), Organisational Learning II, Addison Wesley, Reading, MA."},{"key":"key2022021520393572800_B3","doi-asserted-by":"crossref","unstructured":"Avison, D., Lau, F., Myers, M.D, Nielsen, P.A. (1999). Action Research, Communications of the ACM,  Vol. 42 No. 1, pp. 94\u20107.","DOI":"10.1145\/291469.291479"},{"key":"key2022021520393572800_B4","doi-asserted-by":"crossref","unstructured":"Brown, J.S. and Duguid, P. (1991), \u201cOrganisational learning and communities\u2010of\u2010practice: toward a unified view of working, learning and innovation\u201d, Organisation Science, Vol. 2 No. 1, pp. 40\u201057.","DOI":"10.1287\/orsc.2.1.40"},{"key":"key2022021520393572800_B5","doi-asserted-by":"crossref","unstructured":"Cook, S.D.N. and Yanow, D. (1993), \u201cCulture and organizational learning\u201d, Journal of Management Inquiry, Vol. 2 No. 4, pp. 373\u201090.","DOI":"10.1177\/105649269324010"},{"key":"key2022021520393572800_B6","unstructured":"Dahlbom, B. and Mathiassen, L. (1993), Computers in Context \u2013 The Philosophy and Practice of Systems Design, Blackwell, Cambridge."},{"key":"key2022021520393572800_B7","unstructured":"Drejer, A. and. Henriksen, L.B. (1998), Views on Knowledge \u2013 From Aristotle to Senge, in Proceedings of the 13th Industrial Research Center Research Seminar, Design for Integration in Manufacturing, Fugls\u00f8, 20\u201021 April."},{"key":"key2022021520393572800_B8","doi-asserted-by":"crossref","unstructured":"Elkjaer, B. (1999), \u201cIn search of a social learning theory\u201d, in Easterby\u2010Smith, M., Araujo, L. and Burgoyne, J. (Eds), Organisational Learning and the Learning Organisation, Developments in Theory and Practice, Sage, London, pp. 75\u201091.","DOI":"10.4135\/9781446218297.n5"},{"key":"key2022021520393572800_B9","unstructured":"Holzner, B. and Marx, J. (1979), Knowledge Application: The Knowledge System in Society, Allyn\u2010Bacon, Boston, MA."},{"key":"key2022021520393572800_B10","doi-asserted-by":"crossref","unstructured":"Huber, G.P. (1991), \u201cOrganisational learning: the contributing processes and the literatures\u201d, Organisation Science, Vol. 2 No. 1, pp. 88\u2010115.","DOI":"10.1287\/orsc.2.1.88"},{"key":"key2022021520393572800_B11","unstructured":"Kautz, K. and Nielsen, P.A. (2000), \u201cIntroducing software process improvement: two cases of technology transfer\u201d, in Proceedings of the Hawaii International Conference on System Sciences (HICCS\u201033) 2000, Maui, 4\u20107 January."},{"key":"key2022021520393572800_B12","doi-asserted-by":"crossref","unstructured":"Lave, J. (1993), \u201cThe practice of learning\u201d, in Chaiklin, S. and Lave, J. (Eds), Understanding Practice \u2013 Perspectives on Activity and Context, Cambridge University Press, Cambridge, pp. 3\u201032.","DOI":"10.1017\/CBO9780511625510.002"},{"key":"key2022021520393572800_B13","doi-asserted-by":"crossref","unstructured":"Nonaka, I. (1994), \u201cA dynamic theory of organizational knowledge creation, organisation science\u201d, Vol. 5 No. 1, pp. 14\u201037.","DOI":"10.1287\/orsc.5.1.14"},{"key":"key2022021520393572800_B14","doi-asserted-by":"crossref","unstructured":"Pentland, B.T. (1995), \u201cInformation systems and organisational learning: the social epistemology of organisational knowledge systems\u201d, Accounting, Management & Information Technology, Vol. 5  No. 1, pp. 1\u201021.","DOI":"10.1016\/0959-8022(95)90011-X"},{"key":"key2022021520393572800_B15","unstructured":"Polanyi, M. (1966), The Tacit Dimension, Routledge & Kegan Paul, London."},{"key":"key2022021520393572800_B16","doi-asserted-by":"crossref","unstructured":"Quintas, P., Lefrere, H. and Jones, G. (1997), \u201cKnowledge management: a strategic agenda\u201d, Long Range Planning, Vol. 30 No. 3, pp. 385\u201091.","DOI":"10.1016\/S0024-6301(97)90252-1"},{"key":"key2022021520393572800_B17","unstructured":"Swan, J., Scarbrough, H. and Preston, J. (1999), \u201cKnowledge management \u2013 the next fad to forget people\u201d, in Pries\u2010Heje, J., Ciborra, C., Kautz, K., Valor, J., Christiaanse, E., Avison, D. and Heje, C. (Eds), Proceedings of the 7th European Conference on Information Systems, Vol. I\u2010II, 23\u201025 June, Copenhagen, pp. 668\u201078."},{"key":"key2022021520393572800_B18","doi-asserted-by":"crossref","unstructured":"Thoresen, K. (1995), \u201cLearning at work\u201d, in Kautz, K. and Pries\u2010Heje, J. 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