{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,9]],"date-time":"2025-10-09T20:50:09Z","timestamp":1760043009374,"version":"3.41.2"},"reference-count":21,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[1999,5,1]],"date-time":"1999-05-01T00:00:00Z","timestamp":925516800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1999,5,1]]},"abstract":"<jats:p>This paper reports the results of a survey of information needs and information seeking behaviour of a national sample of the UK population. The survey was the first stage of the Citizenship Information project, funded by the British Library Research and Innovation Centre. In total, 1294 responses were received giving a valid and demographically representative response rate of 45.7 per cent. Major findings include: that the majority of respondents had sought information in the past (59.4 per cent) and that an even greater number predicted a future need for information (78.4 per cent). Over three quarters of respondents said that they would use public libraries and between half and three quarters would approach Citizens Advice Bureaux, Post Offices, Government departments or family and friends. Face\u2010to\u2010face communications and reading a book were the most popular means of accessing information, but a wide variety of other preferred options were cited. Only a small proportion expressed a preference for using a computer to seek information, and there was a clear emphasis on public libraries as an appropriate location for accessing electronic information. A highly significant majority (79.2 per cent) believed that access to information was very important for exercising their rights as a citizen.<\/jats:p>","DOI":"10.1108\/eum0000000006970","type":"journal-article","created":{"date-parts":[[2004,5,12]],"date-time":"2004-05-12T08:32:11Z","timestamp":1084350731000},"page":"115-121","source":"Crossref","is-referenced-by-count":12,"title":["A national survey of the citizenship information needs of the general public"],"prefix":"10.1108","volume":"51","author":[{"given":"Rita","family":"Marcella","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Graeme","family":"Baxter","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"volume-title":"Citizenship and social class","year":"1950","author":"Marshall T.H.","key":"p_1"},{"volume-title":"The fourth right of citizenship: a review of local advice centres. (London: National Consumer Council","year":"1977","author":"National Consumer Council.","key":"p_2"},{"volume-title":"Information and citizenship in the United Kingdom. Draft report prepared as part of the European Commission's Information and citizenship in Europe study. (London: Policy Studies Institute","year":"1995","author":"Policy Studies Institute","key":"p_3"},{"volume-title":"Community information: what libraries can do. (London: Library Association","year":"1980","author":"Library Association","key":"p_4"},{"volume-title":"Proceedings 39th ASIS annual meeting 13","year":"1976","author":"Donohoe J.C.","key":"p_5"},{"volume-title":"Blind and partially sighted adults in Britain: the RNIB survey. (London: RNIB","year":"1991","author":"Bruce I.","key":"p_6"},{"volume-title":"The information needs of elderly people: an exploratory study. (London: Age Concern Institute of Gerontology","year":"1993","author":"Tinker A.","key":"p_7"},{"volume-title":"Information needs of urban residents. (Washington","year":"1973","author":"Warner E.S.","key":"p_8"},{"key":"p_9","doi-asserted-by":"publisher","DOI":"10.1177\/096100067901100204"},{"volume-title":"Library Association","year":"1997","author":"Library Association","key":"p_10"},{"volume-title":"Review of the public library service in England and Wales for the Department of National Heritage: final report. (London: Aslib","year":"1995","author":"Library and Information Commission","key":"p_11"},{"volume-title":"The public library as public knowledge. (London: Library Association","year":"1989","author":"Usherwood R.","key":"p_12"},{"key":"p_13","doi-asserted-by":"crossref","unstructured":"Swash, G. and Marsland, G. `Current trends in the use of the public library information centre.' Library Management 15(6), 1994, pp.20-22.","DOI":"10.1108\/01435129410067368"},{"volume-title":"Code of practice on access to government information. (London: HMSO","year":"1994","author":"Great Britain","key":"p_14"},{"volume-title":"Your right to know: the Government's proposals for a Freedom of Information Act. (London: The Stationery Office","year":"1997","author":"Great Britain","key":"p_15"},{"volume-title":"Crown copyright in the information age: a consultation document on access to public sector information. (London: The Stationery Office","year":"1998","author":"Great Britain","key":"p_16"},{"volume-title":"a prospectus for the electronic delivery of government services. Available at: http:\/\/www.open.gov.uk\/citu\/gdirect\/ (visited","year":"1997","key":"p_17"},{"volume-title":"Available at: http:\/\/www.open.gov.uk (visited","year":"1998","author":"Government Information Service","key":"p_18"},{"volume-title":"Available at: http:\/\/ www.democracy.org\/uk\/ (visited","year":"1998","key":"p_19"},{"volume-title":"New library: the people's network. (London: LIC","year":"1997","author":"Library and Information Commission","key":"p_20"},{"volume-title":"Electronic government: information technologies and the citizen. (London: Parliamentary Office of Science and Technology","year":"1998","author":"Parliamentary Office","key":"p_21"}],"container-title":["Aslib Proceedings"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000006970\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000006970\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:52:12Z","timestamp":1753404732000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/ajim\/article\/51\/4\/115-121\/63233"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1999,5,1]]},"references-count":21,"journal-issue":{"issue":"4","published-print":{"date-parts":[[1999,5,1]]}},"alternative-id":["10.1108\/EUM0000000006970"],"URL":"https:\/\/doi.org\/10.1108\/eum0000000006970","relation":{},"ISSN":["0001-253X"],"issn-type":[{"type":"print","value":"0001-253X"}],"subject":[],"published":{"date-parts":[[1999,5,1]]}}}