{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:11:16Z","timestamp":1754158276371,"version":"3.41.2"},"reference-count":15,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2000,4,1]],"date-time":"2000-04-01T00:00:00Z","timestamp":954547200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2000,4,1]]},"abstract":"<jats:p>The article considers methodological issues which arose in undertaking a two\u2010year British Library funded research project \u2013 Assessment Tools for Quality Management in Public Libraries \u2013 jointly managed by the Department of Information Science, Loughborough University and the Department of Information Studies, Sheffield University and discusses the principal findings. The aim of the research was to assess the potential of and then to develop and evaluate self\u2010assessment techniques for the public library and information sector. The authors argue that by using an action research methodology they were best able to produce a self\u2010assessment toolkit which matched the needs of public library services. Using evidence drawn from three case study library authorities and the literature, the authors go on to suggest that whilst self\u2010assessment can have a role to play in the evaluation of library and information services, there is a real need to tailor and adapt tools to reflect specific service cultures and experience.<\/jats:p>","DOI":"10.1108\/eum0000000007111","type":"journal-article","created":{"date-parts":[[2004,5,12]],"date-time":"2004-05-12T08:32:11Z","timestamp":1084350731000},"page":"119-135","source":"Crossref","is-referenced-by-count":4,"title":["The development of self\u2010assessment tool\u2010kits for the library and information sector"],"prefix":"10.1108","volume":"56","author":[{"given":"Kathryn","family":"Jones","sequence":"first","affiliation":[]},{"given":"Margaret","family":"Kinnell","sequence":"additional","affiliation":[]},{"given":"Bob","family":"Usherwood","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"volume-title":"Review of the public library service in England and Wales","year":"1995","author":"Aslib","key":"p_1"},{"volume-title":"TQMI International","year":"1995","author":"What","key":"p_2"},{"volume-title":"Quality management and benchmarking in the information sector: the results of recent research","year":"1997","author":"Brockman J.","key":"p_3"},{"volume-title":"Quality initiatives: report of the findings from the 1997 local authority activity","year":"1997","author":"Local Government Management Board","key":"p_4"},{"volume-title":"Public sector excellence research report","year":"1997","author":"Reed D.","key":"p_5"},{"volume-title":"Guide to self-assessment: public sector guidelines","year":"1997","author":"British Quality Foundation","key":"p_6"},{"volume-title":"The search for quality","year":"1989","author":"Stewart J.","key":"p_7"},{"volume-title":"Is quality good for you?","year":"1991","author":"Pfeffer N.","key":"p_8"},{"volume-title":"Organisational self-assessment","year":"1997","author":"Conti T.","key":"p_9"},{"volume-title":"New directions in action research.","year":"1996","author":"Winter R.","key":"p_10"},{"key":"p_11","doi-asserted-by":"publisher","DOI":"10.1108\/09544789510092845"},{"key":"p_12","volume-title":"Case study research: design and methods","author":"Yin R.K.","year":"1994","edition":"2"},{"volume-title":"Sociological methods: a sourcebook","year":"1978","author":"Denzin N.K.","key":"p_13"},{"volume-title":"Quality management and benchmarking in the information sector.","year":"1997","author":"Milner E.","key":"p_14"},{"key":"p_15","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1996.tb00841.x"}],"container-title":["Journal of Documentation"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000007111\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000007111\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:52:35Z","timestamp":1753404755000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jd\/article\/56\/2\/119-135\/226420"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2000,4,1]]},"references-count":15,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2000,4,1]]}},"alternative-id":["10.1108\/EUM0000000007111"],"URL":"https:\/\/doi.org\/10.1108\/eum0000000007111","relation":{},"ISSN":["0022-0418"],"issn-type":[{"type":"print","value":"0022-0418"}],"subject":[],"published":{"date-parts":[[2000,4,1]]}}}