{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,4]],"date-time":"2026-04-04T00:43:40Z","timestamp":1775263420395,"version":"3.50.1"},"reference-count":46,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2019,7,1]],"date-time":"2019-07-01T00:00:00Z","timestamp":1561939200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["GS"],"published-print":{"date-parts":[[2019,7,1]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The quality of construction projects is mainly dependent on the process quality during the construction phase than product quality. The key factors that influence the process quality of building projects in Pakistan during the construction phase of building life cycle are evaluated from literature. This paper aims to discuss these issues.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The factors were ranked using the traditional relative importance index (RII) and the second synthetic grey relational analysis method. The findings indicate that during the construction phase the selection of an appropriate contractor is the most important factor. The existence of feedback system and quality of shop drawings received from subcontractors are also very significant factors, according to the grey relational model.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Measures for the improvement of process quality in Pakistan are suggested. The results from both methods are not entirely comparable; however, if one considers uncertainty in data, then the second synthetic GRA-based ranking should be preferred over RII in decision making.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The study is pioneer in the evaluation of key factors influencing process quality during building construction projects in Pakistan using a set of traditional and novel methods. The results of this study are significant in improving the process quality during different phases of construction.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/gs-01-2019-0002","type":"journal-article","created":{"date-parts":[[2019,6,14]],"date-time":"2019-06-14T10:14:06Z","timestamp":1560507246000},"page":"321-335","source":"Crossref","is-referenced-by-count":26,"title":["Evaluation of key factors influencing process quality during construction projects in Pakistan"],"prefix":"10.1108","volume":"9","author":[{"given":"Abdul Haseeb Aamir","family":"Sheikh","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2656-9302","authenticated-orcid":false,"given":"Muhammad","family":"Ikram","sequence":"additional","affiliation":[]},{"given":"Rana Mamoon","family":"Ahmad","sequence":"additional","affiliation":[]},{"given":"Hamza","family":"Qadeer","sequence":"additional","affiliation":[]},{"given":"Muhammad","family":"Nawaz","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"4","key":"key2020092221255793300_ref002","doi-asserted-by":"crossref","first-page":"235","DOI":"10.1016\/S0263-7863(96)00076-2","article-title":"Total quality management in the construction process","volume":"15","year":"1997","journal-title":"International Journal of Project Management"},{"issue":"3","key":"key2020092221255793300_ref003","doi-asserted-by":"crossref","first-page":"194","DOI":"10.1061\/(ASCE)0733-9364(1998)124:3(194)","article-title":"Factors that affect process quality in the life cycle of building projects","volume":"124","year":"1998","journal-title":"Journal of Construction Engineering and Management"},{"issue":"2","key":"key2020092221255793300_ref004","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1061\/(ASCE)0742-597X(1999)15:2(43)","article-title":"Perception of process quality in building projects","volume":"15","year":"1999","journal-title":"Journal of Management in Engineering"},{"issue":"2","key":"key2020092221255793300_ref005","doi-asserted-by":"crossref","first-page":"1515","DOI":"10.1016\/j.aej.2016.03.006","article-title":"Exploring delay causes of road construction projects in Egypt","volume":"55","year":"2016","journal-title":"Alexandria Engineering Journal"},{"key":"key2020092221255793300_ref300","unstructured":"Bashar, A. 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