{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,29]],"date-time":"2026-03-29T15:25:08Z","timestamp":1774797908766,"version":"3.50.1"},"reference-count":91,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2019,3,11]],"date-time":"2019-03-11T00:00:00Z","timestamp":1552262400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ICS"],"published-print":{"date-parts":[[2019,3,11]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this study is to understand why individuals choose to avoid using e-services due to security concerns and perceived risk when these factors are affected by the perceived degree of government cybersecurity preparedness against cyberattacks.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The authors adopt the information systems success model to predict the role of government security preparedness efforts in influencing the determinants of e-services avoidance. The conceptual model includes four variables: security concerns, perceived risk of cyberattacks, perceived government cybersecurity preparedness and e-services avoidance. Data from 774 participants were used to analyze our conceptual model.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>First, the findings show that security concerns regarding personal information safety and perceived risk of cyberattacks are barriers to e-services use, with the former having a stronger effect. Second, the findings showed that perceived government cybersecurity preparedness significantly reduces security concerns and perceived risk of cyberattacks. Third, the post hoc group analysis between individuals with a bachelor\u2019s degree or higher versus those without a bachelor\u2019s degree showed that the effect of both security concerns and perceived risk of cyberattacks on e-services avoidance was greater for individuals without a bachelor\u2019s degree. The same relationship between perceived risk of cyberattacks and e-services avoidance was not supported for individuals with a bachelor\u2019s degree or higher.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>Extant privacy research fails to adequately examine the role of institutional factors, such as government efforts, and how these mitigate or amplify cybersecurity concerns and risks related to e-services. This research takes the first step toward addressing this limitation by examining the influence of government cybersecurity preparedness efforts on the determinants of e-services avoidance.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/ics-02-2018-0024","type":"journal-article","created":{"date-parts":[[2019,2,11]],"date-time":"2019-02-11T09:32:48Z","timestamp":1549877568000},"page":"26-46","source":"Crossref","is-referenced-by-count":14,"title":["Mitigating e-services avoidance: the role of government cybersecurity preparedness"],"prefix":"10.1108","volume":"27","author":[{"given":"Mohamed","family":"Abdelhamid","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Victoria","family":"Kisekka","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Spyridon","family":"Samonas","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"Supplement C","key":"key2020092419212422400_ref001","first-page":"189","article-title":"The imperative of influencing citizen attitude toward e-government adoption and use","volume":"53","year":"2015","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2020092419212422400_ref002","doi-asserted-by":"crossref","first-page":"339","DOI":"10.2307\/20650295","article-title":"Adoption of electronic health records in the presence of privacy concerns: the elaboration likelihood model and individual persuasion","volume":"33","year":"2009","journal-title":"Mis Quarterly"},{"issue":"4","key":"key2020092419212422400_ref003","first-page":"3","article-title":"The legacy of the technology acceptance model and a proposal for a paradigm shift","volume":"8","year":"2007","journal-title":"Journal of the Association for Information Systems"},{"issue":"1","key":"key2020092419212422400_ref004","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.im.2015.08.001","article-title":"Do context and personality matter? 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