{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,28]],"date-time":"2026-07-28T15:04:04Z","timestamp":1785251044890,"version":"3.55.0"},"reference-count":62,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2021,9,6]],"date-time":"2021-09-06T00:00:00Z","timestamp":1630886400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJWIS"],"published-print":{"date-parts":[[2021,12,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Knowledge- and communication-intensive domains still long for a better support of creativity that considers legal requirements, compliance rules and administrative tasks as well, because current systems focus either on knowledge representation or business process management. The purpose of this paper is to discuss our model of integrated knowledge and business process representation and its presentation to users.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The authors follow a design science approach in the environment of patent prosecution, which is characterized by a highly standardized, legally prescribed process and individual knowledge study. Thus, the research is based on knowledge study, BPM, graph-based knowledge representation and user interface design. The authors iteratively designed and built a model and a prototype. To evaluate the approach, the authors used analytical proof of concept, real-world test scenarios and case studies in real-world settings, where the authors conducted observations and open interviews.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The authors designed a model and implemented a prototype for evolving and storing static and dynamic aspects of knowledge. The proposed solution leverages the flexibility of a graph-based model to enable open and not only continuously developing user-centered processes but also pre-defined ones. The authors further propose a user interface concept which supports users to benefit from the richness of the model but provides sufficient guidance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The balanced integration of the data and task perspectives distinguishes the model significantly from other approaches such as BPM or knowledge graphs. The authors further provide a sophisticated user interface design, which allows the users to effectively and efficiently use the graph-based knowledge representation in their daily study.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ijwis-03-2021-0031","type":"journal-article","created":{"date-parts":[[2021,9,6]],"date-time":"2021-09-06T12:38:48Z","timestamp":1630931928000},"page":"669-697","source":"Crossref","is-referenced-by-count":3,"title":["Representation and presentation of knowledge and processes \u2013 an integrated approach for a dynamic communication-intensive environment"],"prefix":"10.1108","volume":"17","author":[{"given":"Gerd","family":"H\u00fcbscher","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Verena","family":"Geist","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Dagmar","family":"Auer","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nicole","family":"H\u00fcbscher","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Josef","family":"K\u00fcng","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2021,9,6]]},"reference":[{"issue":"1","key":"key2021112917082578700_ref001","first-page":"3","article-title":"From data to wisdom","volume":"16","year":"1989","journal-title":"Journal of Applied Systems Analysis"},{"key":"key2021112917082578700_ref002","first-page":"270","article-title":"Data, information, knowledge, wisdom: a doubly linked chain","year":"2006"},{"key":"key2021112917082578700_ref003","volume-title":"Knowledge-Based Systems","year":"2009"},{"key":"key2021112917082578700_ref004","doi-asserted-by":"publisher","first-page":"368","DOI":"10.1109\/CEC.2009.75","article-title":"Extending BPMN with submit\/response-style user interaction modeling","volume-title":"2009 IEEE Conference on Commerce and Enterprise Computing","year":"2009"},{"issue":"3","key":"key2021112917082578700_ref005","doi-asserted-by":"crossref","first-page":"713","DOI":"10.1287\/orsc.1090.0473","article-title":"Minding the gaps: understanding technology interdependence and coordination in knowledge work","volume":"21","year":"2010","journal-title":"Organization Science"},{"key":"key2021112917082578700_ref006","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1007\/978-3-319-98092-8_2","article-title":"Information, knowledge, representation","volume-title":"A Knowledge Representation Practionary: Guidelines Based on Charles Sanders Peirce","year":"2018"},{"key":"key2021112917082578700_ref007","unstructured":"Bergman, M.K. 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