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A two\u2010step modelling approach was employed to model the data by using structural equation modelling (SEM).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Leadership of the organisations tend to focus on their external (customers and suppliers) rather than internal (employees) partners. The result of this study also suggests that tier 1 suppliers of the automotive industry in ASEAN considered quality information and supplier relationship instead of people management, as the drivers of process management.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The study was limited to a single industry. The study did not consider some aspects culture in its investigation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The results of this study clarify differences in how quality is managed in an emerging region when compared to previous studies in developed countries.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This study is the first attempt to explore quality management implementation in a specific sector in the ASEAN region.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-02-2013-0058","type":"journal-article","created":{"date-parts":[[2013,8,20]],"date-time":"2013-08-20T08:36:24Z","timestamp":1376987784000},"page":"990-1006","source":"Crossref","is-referenced-by-count":31,"title":["Revisiting quality management and performance"],"prefix":"10.1108","volume":"113","author":[{"given":"Tritos","family":"Laosirihongthong","sequence":"first","affiliation":[]},{"given":"Pei\u2010Lee","family":"Teh","sequence":"additional","affiliation":[]},{"given":"Dotun","family":"Adebanjo","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022012220184918200_b1","doi-asserted-by":"crossref","unstructured":"Adebanjo, D. and Kehoe, D. 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