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This study examines the relationship between employees' experience and engagement with business mobile apps provided by employers and its effects on employee work productivity.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Data from respondents who use employer-provided business apps were used to test the hypotheses. Measurement-corrected latent scores extracted from the PLS measurement evaluation were used in regression-centric assessment using PROCESS.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Results indicate that employee-users\u2019 experience-based attributions of the business app, i.e. customization, performance quality and compatibility, have positive effects on productivity mediated by participation intensity. Further, work type (retail vs non-retail) and the depth of the employee user\u2019s experience moderate experience-based attributions' indirect effects on productivity.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Unlike previous studies delving into this topic, this study focuses solely on the mediation and moderation effects for hypothesis testing. Specifically, this study investigates effects conditional on work type (retail vs non-retail), which the authors believe has significant implications for retailing. These findings have interesting implications for both future research and managers.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-02-2023-0074","type":"journal-article","created":{"date-parts":[[2023,12,18]],"date-time":"2023-12-18T12:46:21Z","timestamp":1702903581000},"page":"859-889","source":"Crossref","is-referenced-by-count":1,"title":["Mobile business apps and employee 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