{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:26:43Z","timestamp":1754155603125,"version":"3.41.2"},"reference-count":33,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2014,8,5]],"date-time":"2014-08-05T00:00:00Z","timestamp":1407196800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,8,5]]},"abstract":"\n Purpose<\/jats:title>\n \u2013 The purpose of this paper is to investigate how ICT service providers\u2019 strategies affect customer migration. <\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n \u2013 Using a simulation approach and the agent-based model, this research explores how an incremental technology affects customer migration and changes the market structure. <\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n \u2013 The authors found that a strategy of disruptive technology innovation not only helps a follower company increase its market share, but it also completely disrupts the market. <\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n \u2013 This study investigates customer migration patterns in the saturated mobile telecommunication market based on service providers\u2019 strategies.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/imds-03-2014-0074","type":"journal-article","created":{"date-parts":[[2014,11,5]],"date-time":"2014-11-05T05:23:59Z","timestamp":1415165039000},"page":"1036-1049","source":"Crossref","is-referenced-by-count":2,"title":["ICT service providers strategies and customer 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