{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T08:36:22Z","timestamp":1770971782282,"version":"3.50.1"},"reference-count":79,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2024,4,2]],"date-time":"2024-04-02T00:00:00Z","timestamp":1712016000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2024,4,12]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This study looks to understand the opposing forces that would influence continuance intention. This is significant as users will take into account the positive and negative use experiences in determining their continuance intention. Therefore, this study looks to highlight the opposing forces of users\u2019 continuance intention by proposing the Expectation-Confirmation-Resistance Model (ECRM).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Through an online survey, 411 responses were obtained from mobile payment users. Subsequently, a hybrid approach comprised of the Partial Least Squares-Structural Equation Modeling (PLS-SEM) and Artificial Neural Network (ANN) was utilized to analyze the data.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results revealed that all hypotheses proposed in the ECRM are supported. More precisely, the facilitating and inhibiting variables were found to significantly affect continuance intention. In addition, the ECRM was revealed to possess superior explanatory power over the original model in predicting continuance intention.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study successfully developed and validated the ECRM which captures both facilitators and inhibitors of continuance intention. Besides, the relevance and significance of users\u2019 innovative resistance to continuance intention have been highlighted. Following this, effective business and research strategies can be developed by taking into account the opposing forces that affect users\u2019 continuance intention.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-03-2023-0144","type":"journal-article","created":{"date-parts":[[2024,3,30]],"date-time":"2024-03-30T11:11:30Z","timestamp":1711797090000},"page":"1607-1626","source":"Crossref","is-referenced-by-count":7,"title":["Understanding the opposing forces of continuance intention: a hybrid SEM-ANN approach"],"prefix":"10.1108","volume":"124","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0649-9183","authenticated-orcid":false,"given":"Xiu Ming","family":"Loh","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8723-8219","authenticated-orcid":false,"given":"Voon Hsien","family":"Lee","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7283-0300","authenticated-orcid":false,"given":"Lai Ying","family":"Leong","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2024,4,2]]},"reference":[{"key":"key2024041212300637500_ref001","doi-asserted-by":"publisher","DOI":"10.1007\/s10660-022-09577-1","article-title":"Mobile payment adoption in the time of the COVID-19 pandemic","year":"2022","journal-title":"Electronic Commerce Research"},{"key":"key2024041212300637500_ref002","unstructured":"Bank Negara Malaysia (2023), \u201cAnnual Report 2022\u201d, available at: https:\/\/www.bnm.gov.my\/documents\/20124\/10150308\/ar2022_en_book.pdf"},{"issue":"3","key":"key2024041212300637500_ref003","doi-asserted-by":"publisher","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: an expectation-confirmation model","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"key":"key2024041212300637500_ref004","first-page":"1","article-title":"Information technology continuance research: current state and future directions","volume":"21","year":"2011","journal-title":"Asia Pacific Journal of Information Systems"},{"key":"key2024041212300637500_ref005","doi-asserted-by":"publisher","first-page":"196","DOI":"10.1016\/j.procs.2017.06.053","article-title":"Risk of overusing mobile phones: technostress effect","volume":"111","year":"2017","journal-title":"Procedia Computer Science"},{"issue":"2","key":"key2024041212300637500_ref006","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1016\/j.apmrv.2022.07.006","article-title":"Promoting habitual mobile payment usage via the Thai government's 50:50 co-payment scheme","volume":"28","year":"2023","journal-title":"Asia Pacific Management Review"},{"key":"key2024041212300637500_ref007","article-title":"Knocked down during lockdown: the return of cash","year":"2022","journal-title":"Bank of England: Quarterly Bulletin 2022 Q3"},{"issue":"2","key":"key2024041212300637500_ref008","doi-asserted-by":"publisher","first-page":"245","DOI":"10.1080\/08874417.2023.2191350","article-title":"Counteracting the impact of online fake news on brands","volume":"64","year":"2023","journal-title":"Journal of Computer Information Systems"},{"issue":"7","key":"key2024041212300637500_ref009","doi-asserted-by":"publisher","first-page":"2115","DOI":"10.1108\/ITP-09-2020-0632","article-title":"AI-powered learning application use and gratification: an integrative model","volume":"35","year":"2022","journal-title":"Information Technology and People"},{"issue":"4","key":"key2024041212300637500_ref010","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1080\/08874417.2016.1180649","article-title":"Understanding continuance intention of mobile payment services: an empirical study","volume":"57","year":"2017","journal-title":"Journal of Computer Information Systems"},{"issue":"2","key":"key2024041212300637500_ref011","doi-asserted-by":"publisher","first-page":"426","DOI":"10.1080\/07421222.2022.2063556","article-title":"Examining the impact of algorithmic control on Uber drivers' technostress","volume":"39","year":"2022","journal-title":"Journal of Management Information Systems"},{"key":"key2024041212300637500_ref012","unstructured":"Eadicicco, L., Peckham, M., Pullen, J.P. and Fitzpatrick, A. 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