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The authors also endeavor to uncover the role gender plays in moderating the aforementioned relationship between e-WOM and distrust.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The research model was validated via a field survey administered on 115 college students and faculty members, who had been exposed to a custom-developed online restaurant review website. SmartPLS 2.0.M3 was employed to verify both the measurement and structural properties of the research model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Distrust reduces male consumers\u2019 perceptions of usefulness and ease of use toward an online service provider while increasing their adoption intention. For their female counterparts, distrust reduces both perceived ease of use and adoption intention for an online service provider. Additionally, for male consumers, only opinionated review aids in alleviating distrust. Conversely, both numerical rating and opinionated review aid in alleviating the distrust of female consumers. Moreover, in contrast to their female counterparts, male consumers are less susceptible to the influence of cognitive dissonance between numerical rating and opinionated review.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>This study integrates distrust with the technology acceptance model (TAM) in an attempt to gain a deeper appreciation of technology acceptance behavior. Furthermore, this study builds on the confirmation bias theory to delineate e-WOM into numerical rating and opinionated review in order to better explicate variations in how males and females react to these two distinct forms of e-WOM. Consistent with the cognitive dissonance theory, the distinction between numerical rating and opinionated review enables further exploration of the impact of cognitive dissonance between these two forms of e-WOM on male and female consumers\u2019 distrust of online service providers. Finally, this study unveils contrasting conflict resolution strategies adopted by male and female consumers to cope with cognitive dissonance in e-WOM.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>Findings from this study yield prescriptions for practitioners in terms of how e-WOM can be harnessed to alleviate consumers\u2019 distrust of online service provider. Whereas it is crucial for online service providers to draw on opinionated review to reduce distrust for male consumers, numerical rating should be emphasized for female consumers. This study also sensitizes practitioners to the drawback of providing both numerical rating and opinionated review at the same time due to the potential for cognitive dissonance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study is the first to: position distrust within the well-accepted TAM in order to enrich the understanding of technology acceptance behavior; testify to the importance of delineating between numerical rating and opinionated review due to the possibility of cognitive dissonance between these two distinct forms of e-WOM, as well as; uncover contrasting conflict resolution strategies adopted by male and female consumers to cope with cognitive dissonance in accordance with the confirmation bias theory.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-04-2016-0150","type":"journal-article","created":{"date-parts":[[2017,3,29]],"date-time":"2017-03-29T09:03:54Z","timestamp":1490778234000},"page":"620-642","source":"Crossref","is-referenced-by-count":21,"title":["Investigating the impact of gender differences on alleviating distrust via electronic word-of-mouth"],"prefix":"10.1108","volume":"117","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7141-5105","authenticated-orcid":false,"given":"Fei","family":"Liu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bo","family":"Xiao","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Eric T.K.","family":"Lim","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chee-Wee","family":"Tan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"3","key":"key2020120806373388900_ref001","first-page":"976","article-title":"Putting money where the mouths are: the relation between venture financing and electronic word-of-mouth","volume":"23","year":"2012","journal-title":"Information Systems Research"},{"issue":"3","key":"key2020120806373388900_ref002","doi-asserted-by":"crossref","first-page":"308","DOI":"10.1177\/0092070304271004","article-title":"Trustmarks, objective-source ratings, and implied investments in advertising: investigating online trust and the context-specific nature of internet signals","volume":"34","year":"2006","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"key2020120806373388900_ref003","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1186\/1471-2458-7-53","article-title":"European citizens\u2019 use of E-health services: a study of seven countries","volume":"7","year":"2007","journal-title":"BMC Public Health"},{"issue":"4","key":"key2020120806373388900_ref004","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1509\/jmkg.2005.69.4.133","article-title":"Are the drivers and role of online trust the same for all web sites and consumers? 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