{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,22]],"date-time":"2026-01-22T17:21:05Z","timestamp":1769102465469,"version":"3.49.0"},"reference-count":88,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2024,2,15]],"date-time":"2024-02-15T00:00:00Z","timestamp":1707955200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2024,4,12]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Drawing upon the theory of communication visibility, this research intends to investigate the direct effect of enterprise social media (ESM) usage on team members\u2019 knowledge creation capability (KCC) and the mediating effects of psychological safety and team identification. In addition, it aims to untangle how the efficacy of ESM usage varies between pre- and post-COVID-19 periods.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Using two-wave survey data from 240 members nested within 60 teams, this study utilizes a multilevel approach to test the proposed hypotheses.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>We discover that ESM usage enhances team members\u2019 KCC. More importantly, the results show that psychological safety and team identification mediate the ESM\u2013KCC linkage. Interestingly, we further find that the impacts of ESM usage on team members\u2019 KCC, psychological safety, and team identification are stronger in the pre-COVID-19 period than those in the post-COVID-19 period.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This research sheds light on the ESM literature by unraveling the mechanisms of psychological safety and team identification underlying the linkage between ESM usage and team members\u2019 KCC. Moreover, it advances our understanding of the differential efficacy of ESM usage in pre- and post-COVID-19 periods.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-05-2023-0300","type":"journal-article","created":{"date-parts":[[2024,2,14]],"date-time":"2024-02-14T11:52:32Z","timestamp":1707911552000},"page":"1413-1436","source":"Crossref","is-referenced-by-count":5,"title":["Enterprise social media and knowledge creation capability: a\u00a0comparison between pre- and post-COVID-19 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