{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,8]],"date-time":"2026-02-08T08:33:33Z","timestamp":1770539613252,"version":"3.49.0"},"reference-count":45,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2017,7,10]],"date-time":"2017-07-10T00:00:00Z","timestamp":1499644800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2017,7,10]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to study the following research question: how can information systems (ISs) be the real sources of uncertainty for supply chain management (SCM), despite their positive roles in the effectiveness of modern supply chain (SC) organization?<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A typology of the uncertainties linked to ISs and their usage is developed. Then, five explanatory case studies conducted in diverse industries allow to characterize this typology.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The case studies allow to identify the most frequently recurring uncertainties, namely, \u201climited IS capacity\u201d and \u201cdata unreliability.\u201d In addition, \u201ccompany size\u201d does not seem to be a relevant dimension for assessing the vulnerability of a SC to uncertainties linked to ISs. On the other hand, the \u201cbusiness sector,\u201d with its implied power influences, was found to be a relevant dimension.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>This research does not allow to rank uncertainties according to their level of criticality.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This paper enables SC and information systems managers, as well as ISs\/SC project managers to be aware of the need to consider ISs not only as the vectors for performance, but also as the factors for uncertainty in SCs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>ISs are generally considered to be a vector of performance. Nevertheless, their use remains problematic in many companies. This paper falls within both the ISs and SCM research areas. In the latter field, typologies of the uncertainties are common, but often ignore the uncertainties linked to ISs and their usage. The authors suggest envisaging ISs as the potential factors for uncertainty in the context of SCM.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-07-2016-0264","type":"journal-article","created":{"date-parts":[[2017,5,24]],"date-time":"2017-05-24T19:18:16Z","timestamp":1495653496000},"page":"1093-1108","source":"Crossref","is-referenced-by-count":9,"title":["Supply chain uncertainties linked to information systems: a case study approach"],"prefix":"10.1108","volume":"117","author":[{"given":"Salom\u00e9e","family":"Ruel","sequence":"first","affiliation":[]},{"given":"Lhoussaine","family":"Ouabouch","sequence":"additional","affiliation":[]},{"given":"Sabry","family":"Shaaban","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2020120620251250000_ref001","doi-asserted-by":"crossref","unstructured":"Ageron, B. and Spalanzani, A. (2010), \u201cValue creation and supplier selection: an empirical analysis\u201d, in Wang, L. and Koh, L. 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