{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,2]],"date-time":"2026-09-02T11:23:44Z","timestamp":1788348224375,"version":"build-2803163510"},"reference-count":70,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2025,2,5]],"date-time":"2025-02-05T00:00:00Z","timestamp":1738713600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2025,2,24]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Robotic process automation (RPA) is an automation technology that replaces front-end information technology (IT) human workers with software that handles simple and repetitive tasks. Despite its importance, RPA research remains limited to topics related to the introduction of the technology itself due to its novelty. This study examines users\u2019 resistance attitudes to understand their intentions to use RPA.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>By integrating the theory of planned behavior (TPB) and user resistance theory, this paper develops a research model to explain users\u2019 intentions to use RPA. We employ a structural equation model (SEM) to analyze an online survey of individuals\u2019 (<jats:italic>N<\/jats:italic>\u00a0=\u00a0309) intentions to use RPA.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results show that subjective norms are the largest positive significant factor explaining the intention to use RPA, whereas user resistance is the next largest significant negative factor for the intention to use RPA. Additionally, dehumanization is found to have the most significant effect on user resistance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study has meaningful implications for researchers and practitioners in the prediction of hyperautomation acceptance, such as RPA.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-07-2024-0628","type":"journal-article","created":{"date-parts":[[2025,2,4]],"date-time":"2025-02-04T04:57:51Z","timestamp":1738645071000},"page":"1000-1022","source":"Crossref","is-referenced-by-count":10,"title":["Understanding user acceptance of\u00a0robotic process automation: the\u00a0user\u00a0resistance perspective"],"prefix":"10.1108","volume":"125","author":[{"ORCID":"https:\/\/orcid.org\/0009-0002-5520-3692","authenticated-orcid":false,"given":"Kyubum","family":"Lee","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2892-1659","authenticated-orcid":false,"given":"Hangjung","family":"Zo","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Myeongki","family":"Jeong","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2025,2,5]]},"reference":[{"issue":"2","key":"key2025022108512764800_ref001","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/0749-5978(91)90020-t","article-title":"The theory of planned behavior","volume":"50","year":"1991","journal-title":"Organizational Behavior and Human Decision Processes"},{"key":"key2025022108512764800_ref002","doi-asserted-by":"crossref","unstructured":"Al-Amoudi, I. 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