{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,24]],"date-time":"2026-07-24T06:12:04Z","timestamp":1784873524213,"version":"3.55.0"},"reference-count":71,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2025,4,10]],"date-time":"2025-04-10T00:00:00Z","timestamp":1744243200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2025,5,27]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>In the vast domain of e-commerce, the evaluation of products through user-generated content (UGC) has become a crucial factor in how consumers make decisions. This research investigates the application of dual process theory in online product evaluation, focusing on how the cognitive processes System 1 and System 2 shape consumer judgments and interact during the evaluation process.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Grounded in dual process theory, this research presents three distinct evaluation models that illustrate how consumers process UGC through both automatic (System 1) and deliberate (System 2) cognitive systems. The models incorporate various elements of UGC, including ratings, textual reviews and helpfulness votes, and are supported by empirical evidence showing how these elements impact evaluation outcomes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>This research highlights the role of cognitive systems in shaping the formation of evaluations. System 1 facilitates quick, intuitive judgments based on simple clues like average rating, rating distribution and helpfulness votes, while System 2 engages in more deliberate, analytical processing of textual information. These dual processes determine how consumers prioritize various aspects of UGC, ultimately influencing their final product evaluations. The findings emphasize the crucial role cognitive processes play in determining the impact of UGC on consumer decision-making.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>By applying the dual process theory to online product evaluation, this study uncovers new insights into the cognitive mechanisms driving consumer behavior in digital commerce. The findings offer valuable implications for e-commerce platforms and marketers, highlighting how they can effectively leverage UGC to influence consumer evaluations and improve decision-making processes in a more targeted and effective way.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-07-2024-0722","type":"journal-article","created":{"date-parts":[[2025,4,9]],"date-time":"2025-04-09T04:13:55Z","timestamp":1744172035000},"page":"2129-2154","source":"Crossref","is-referenced-by-count":10,"title":["Harnessing dual process theory for online product evaluation based on user-generated content"],"prefix":"10.1108","volume":"125","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5727-266X","authenticated-orcid":false,"given":"Yang","family":"Li","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Zeshui","family":"Xu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4301-7430","authenticated-orcid":false,"given":"Thompson","family":"Teo","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2025,4,10]]},"reference":[{"issue":"5","key":"key2025052615554993100_ref001","doi-asserted-by":"publisher","first-page":"1287","DOI":"10.1007\/s10796-020-10030-7","article-title":"Online review consistency matters: an elaboration likelihood model perspective","volume":"23","year":"2021","journal-title":"Information Systems Frontiers"},{"issue":"4","key":"key2025052615554993100_ref002","doi-asserted-by":"publisher","first-page":"1513","DOI":"10.1007\/s10796-022-10299-w","article-title":"How review quality and source credibility interacts to affect review usefulness: an expansion of the elaboration likelihood model","volume":"25","year":"2023","journal-title":"Information Systems Frontiers"},{"key":"key2025052615554993100_ref003","doi-asserted-by":"publisher","first-page":"331","DOI":"10.1016\/j.jretconser.2019.06.014","article-title":"Revealing customers\u2019 satisfaction and preferences through online review analysis: the case of canary islands hotels","volume":"51","year":"2019","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"6","key":"key2025052615554993100_ref004","doi-asserted-by":"publisher","first-page":"4701","DOI":"10.1007\/s00521-022-07992-x","article-title":"Customer decision-making analysis based on big social data using machine learning: a case study of hotels in mecca","volume":"35","year":"2023","journal-title":"Neural Computing and Applications"},{"key":"key2025052615554993100_ref005","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2022.102989","article-title":"Mining the text of online consumer reviews to analyze brand image and brand positioning","volume":"67","year":"2022","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"4","key":"key2025052615554993100_ref006","doi-asserted-by":"publisher","first-page":"1234","DOI":"10.1016\/j.ipm.2019.03.002","article-title":"A framework for fake review detection in online consumer electronics retailers","volume":"56","year":"2019","journal-title":"Information Processing and Management"},{"key":"key2025052615554993100_ref007","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2022.113631","article-title":"Artificial intelligence applications in fake review detection: bibliometric analysis and future avenues for research","volume":"158","year":"2023","journal-title":"Journal of Business Research"},{"issue":"3","key":"key2025052615554993100_ref008","doi-asserted-by":"publisher","first-page":"1083","DOI":"10.1007\/s12525-020-00452-1","article-title":"Your reviews or mine? Exploring the determinants of \u2018perceived helpfulness\u2019 of online reviews: a cross-cultural study","volume":"32","year":"2022","journal-title":"Electronic Markets"},{"issue":"1","key":"key2025052615554993100_ref009","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1108\/jeim-06-2021-0252","article-title":"Measuring servqual dimensions and their importance for customer-satisfaction using online reviews: a text mining approach","volume":"36","year":"2023","journal-title":"Journal of Enterprise Information Management"},{"key":"key2025052615554993100_ref010","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2024.102784","article-title":"Outpacing choices: examining dynamic consumer preferences across multi-generational information-intensive digital products","volume":"77","year":"2024","journal-title":"International Journal of Information Management"},{"issue":"6","key":"key2025052615554993100_ref011","doi-asserted-by":"publisher","first-page":"1217","DOI":"10.1108\/imds-10-2019-0573","article-title":"The antecedents and consequences of the perceived positive ewom review credibility","volume":"120","year":"2020","journal-title":"Industrial Management and Data Systems"},{"issue":"10","key":"key2025052615554993100_ref012","doi-asserted-by":"publisher","first-page":"1562","DOI":"10.1080\/17517575.2019.1651398","article-title":"How social influence through information adoption from online review sites affects collective decision making","volume":"15","year":"2021","journal-title":"Enterprise Information Systems"},{"issue":"1","key":"key2025052615554993100_ref013","doi-asserted-by":"publisher","first-page":"100","DOI":"10.1016\/j.ijresmar.2018.09.005","article-title":"Modeling the relationship between firm and user generated content and the stages of the marketing funnel","volume":"36","year":"2019","journal-title":"International Journal of Research in Marketing"},{"issue":"1","key":"key2025052615554993100_ref014","doi-asserted-by":"publisher","first-page":"140","DOI":"10.1016\/j.ijinfomgt.2017.08.001","article-title":"Understanding the role of interpersonal identification in online review evaluation: an information processing perspective","volume":"38","year":"2018","journal-title":"International Journal of Information Management"},{"key":"key2025052615554993100_ref015","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2023.120168","article-title":"Identification and evaluation of competitive products based on online user-generated content","volume":"225","year":"2023","journal-title":"Expert Systems with Applications"},{"key":"key2025052615554993100_ref016","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2022.113561","article-title":"Twitter as a predictive system: a systematic literature review","volume":"157","year":"2023","journal-title":"Journal of Business Research"},{"issue":"5","key":"key2025052615554993100_ref017","doi-asserted-by":"publisher","first-page":"404","DOI":"10.1037\/h0034679","article-title":"Self-concept revisited: or a theory of a theory","volume":"28","year":"1973","journal-title":"American Psychologist"},{"issue":"1","key":"key2025052615554993100_ref018","doi-asserted-by":"publisher","first-page":"255","DOI":"10.1146\/annurev.psych.59.103006.093629","article-title":"Dual-processing accounts of reasoning, judgment, and social cognition","volume":"59","year":"2008","journal-title":"Annual Review of Psychology"},{"issue":"6","key":"key2025052615554993100_ref019","doi-asserted-by":"publisher","first-page":"1261","DOI":"10.1016\/j.jbusres.2014.11.006","article-title":"What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-wom","volume":"68","year":"2015","journal-title":"Journal of Business Research"},{"key":"key2025052615554993100_ref020","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyg.2021.697382","article-title":"The influencing mechanism of interaction quality of ugc on consumers\u2019 purchase intention \u2013 an empirical analysis","volume":"12","year":"2021","journal-title":"Frontiers in Psychology"},{"issue":"1","key":"key2025052615554993100_ref021","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1016\/j.intmar.2019.02.003","article-title":"Product rating statistics as consumer search aids","volume":"48","year":"2019","journal-title":"Journal of Interactive Marketing"},{"key":"key2025052615554993100_ref022","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2019.102317","article-title":"Mapping hotel brand positioning and competitive landscapes by text-mining user-generated content","volume":"84","year":"2020","journal-title":"International Journal of Hospitality Management"},{"issue":"6","key":"key2025052615554993100_ref023","first-page":"1","article-title":"Effects of influential factors and their interactions in information processing strategy adoption: the perspective from dual process theory","volume":"35","year":"2021","journal-title":"Journal of Industrial Engineering\/Engineering Management"},{"issue":"7","key":"key2025052615554993100_ref024","doi-asserted-by":"publisher","first-page":"1226","DOI":"10.1177\/10963480221141613","article-title":"Repeat customers and satisfaction: uncovering new intricacies through restaurant reviews","volume":"48","year":"2024","journal-title":"Journal of Hospitality and Tourism Research"},{"key":"key2025052615554993100_ref025","volume-title":"Thinking, Fast and Slow","year":"2011"},{"issue":"2","key":"key2025052615554993100_ref026","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1108\/jrim-06-2016-0062","article-title":"Simpler online ratings formats increase consumer trust","volume":"11","year":"2017","journal-title":"The Journal of Research in Indian Medicine"},{"issue":"4","key":"key2025052615554993100_ref027","doi-asserted-by":"publisher","first-page":"595","DOI":"10.1080\/10864415.2019.1655207","article-title":"Consumer\u2019s electronic word-of-mouth adoption: the trust transfer perspective","volume":"23","year":"2019","journal-title":"International Journal of Electronic Commerce"},{"issue":"3","key":"key2025052615554993100_ref028","doi-asserted-by":"publisher","first-page":"517","DOI":"10.1108\/tr-05-2018-0058","article-title":"Thematic framework of social media research: state of the art","volume":"74","year":"2019","journal-title":"Tourism Review"},{"key":"key2025052615554993100_ref029","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2022.104707","article-title":"Restaurant survival prediction using customer-generated content: an aspect-based sentiment analysis of online reviews","volume":"96","year":"2023","journal-title":"Tourism Management"},{"issue":"4","key":"key2025052615554993100_ref030","doi-asserted-by":"publisher","first-page":"1459","DOI":"10.1007\/s10796-022-10292-3","article-title":"The role of sentiment tendency in affecting review helpfulness for durable products: nonlinearity and complementarity","volume":"25","year":"2023","journal-title":"Information Systems Frontiers"},{"key":"key2025052615554993100_ref031","doi-asserted-by":"publisher","first-page":"295","DOI":"10.1016\/j.ins.2020.10.021","article-title":"Fusion of heterogeneous attention mechanisms in multi-view convolutional neural network for text classification","volume":"548","year":"2021","journal-title":"Information Sciences"},{"issue":"1","key":"key2025052615554993100_ref032","doi-asserted-by":"publisher","first-page":"41","DOI":"10.1108\/ijchm-10-2017-0671","article-title":"What makes hotel online reviews credible?: An investigation of the roles of reviewer expertise, review rating consistency and review valence","volume":"31","year":"2019","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"3","key":"key2025052615554993100_ref033","doi-asserted-by":"publisher","first-page":"250","DOI":"10.1080\/08961530.2018.1503987","article-title":"The effects of online reviews, perceived value, and gender on continuance intention to use international online outshopping website: an elaboration likelihood model perspective","volume":"31","year":"2019","journal-title":"Journal of International Consumer Marketing"},{"key":"key2025052615554993100_ref034","first-page":"55","article-title":"The stanford corenlp natural language processing toolkit","year":"2014"},{"key":"key2025052615554993100_ref035","doi-asserted-by":"publisher","first-page":"354","DOI":"10.1016\/j.jbusres.2020.12.001","article-title":"A big data exploration of the informational and normative influences on the helpfulness of online restaurant reviews","volume":"125","year":"2021","journal-title":"Journal of Business Research"},{"key":"key2025052615554993100_ref036","doi-asserted-by":"publisher","first-page":"65771","DOI":"10.1109\/access.2021.3075573","article-title":"Fake reviews detection: a survey","volume":"9","year":"2021","journal-title":"IEEE Access"},{"key":"key2025052615554993100_ref037","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2022.101172","article-title":"Evaluating key antecedents and consequences of the perceived helpfulness of online consumer reviews: a South African study","volume":"54","year":"2022","journal-title":"Electronic Commerce Research and Applications"},{"issue":"3","key":"key2025052615554993100_ref038","doi-asserted-by":"publisher","first-page":"987","DOI":"10.1287\/isre.2020.0927","article-title":"Appealing to sense and sensibility: system 1 and system 2 interventions for fake news on social media","volume":"31","year":"2020","journal-title":"Information Systems Research"},{"key":"key2025052615554993100_ref039","doi-asserted-by":"publisher","first-page":"46","DOI":"10.1016\/j.tourman.2014.01.012","article-title":"Motivations for sharing tourism experiences through social media","volume":"43","year":"2014","journal-title":"Tourism Management"},{"issue":"10","key":"key2025052615554993100_ref040","doi-asserted-by":"publisher","first-page":"1256","DOI":"10.1177\/1464884916673557","article-title":"Studies of user-generated content: a systematic review","volume":"18","year":"2017","journal-title":"Journalism"},{"key":"key2025052615554993100_ref041","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2024.123551","article-title":"The implication of user-generated content in new product development process: a systematic literature review and future research agenda","volume":"206","year":"2024","journal-title":"Technological Forecasting and Social Change"},{"key":"key2025052615554993100_ref042","first-page":"188","article-title":"Justifying recommendations using distantly-labeled reviews and fined-grained aspects","year":"2019"},{"key":"key2025052615554993100_ref043","doi-asserted-by":"publisher","first-page":"128","DOI":"10.1016\/j.ins.2016.06.021","article-title":"Probabilistic linguistic linguistic term sets in multi-attribute group decision making","volume":"369","year":"2016","journal-title":"Information Sciences"},{"issue":"2","key":"key2025052615554993100_ref044","doi-asserted-by":"publisher","first-page":"485","DOI":"10.1108\/imds-04-2023-0262","article-title":"Understanding the relationship between reviews, search and sales: a study of the Indian car market","volume":"124","year":"2024","journal-title":"Industrial Management and Data Systems"},{"issue":"4","key":"key2025052615554993100_ref045","doi-asserted-by":"publisher","first-page":"1154","DOI":"10.1109\/tcss.2021.3120138","article-title":"Real-time text classification of user-generated content on social media: systematic review","volume":"9","year":"2022","journal-title":"IEEE Transactions on Computational Social Systems"},{"key":"key2025052615554993100_ref046","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2024.103980","article-title":"Impact of heuristic-systematic cues on the purchase intention of the electronic commerce consumer through the perception of product quality","volume":"81","year":"2024","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"key2025052615554993100_ref047","doi-asserted-by":"publisher","first-page":"108","DOI":"10.1207\/s15327957pspr0402_01","article-title":"Dual-process models in social and cognitive psychology: Conceptual integration and links to underlying memory systems","volume":"4","year":"2000","journal-title":"Personality and Social Psychology Review"},{"issue":"1","key":"key2025052615554993100_ref048","first-page":"1","article-title":"Determinants of online review credibility and its impact on consumers\u2019 purchase intention","volume":"20","year":"2019","journal-title":"Journal of Electronic Commerce Research"},{"issue":"1","key":"key2025052615554993100_ref049","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1287\/mksc.2018.1123","article-title":"Identifying customer needs from user-generated content","volume":"38","year":"2019","journal-title":"Marketing Science"},{"key":"key2025052615554993100_ref050","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2024.103802","article-title":"Research on strategies for improving green product consumption sentiment from the perspective of big data","volume":"79","year":"2024","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"key2025052615554993100_ref051","doi-asserted-by":"publisher","first-page":"582","DOI":"10.1287\/isre.2020.0984","article-title":"Online to offline: the impact of social media on offline sales in the automobile industry","volume":"32","year":"2021","journal-title":"Information Systems Research"},{"key":"key2025052615554993100_ref052","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2022.107272","article-title":"Effect of online review sentiment on product sales: the moderating role of review credibility perception","volume":"133","year":"2022","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2025052615554993100_ref053","doi-asserted-by":"publisher","first-page":"1622","DOI":"10.1109\/tem.2020.3021698","article-title":"Bridging the semantic gap between customer needs and design specifications using user-generated content","volume":"69","year":"2022","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"6","key":"key2025052615554993100_ref054","doi-asserted-by":"publisher","first-page":"3688","DOI":"10.1109\/tfuzz.2018.2843330","article-title":"Probabilistic linguistic multimoora: a multicriteria decision making method based on the probabilistic linguistic expectation function and the improved borda rule","volume":"26","year":"2018","journal-title":"IEEE Transactions on Fuzzy Systems"},{"key":"key2025052615554993100_ref055","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2020.113280","article-title":"Fake online reviews: literature review, synthesis, and directions for future research","volume":"132","year":"2020","journal-title":"Decision Support Systems"},{"issue":"2","key":"key2025052615554993100_ref056","doi-asserted-by":"publisher","first-page":"343","DOI":"10.1007\/s10660-019-09354-7","article-title":"Sentiment analysis for online reviews using conditional random fields and support vector machines","volume":"20","year":"2020","journal-title":"Electronic Commerce Research"},{"issue":"1","key":"key2025052615554993100_ref057","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1108\/imds-09-2016-0395","article-title":"Understanding consumers\u2019 continuance intention to contribute online reviews","volume":"118","year":"2018","journal-title":"Industrial Management and Data Systems"},{"key":"key2025052615554993100_ref058","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2021.115899","article-title":"Potential buyer identification and purchase likelihood quantification by mining user-generated content on social media","volume":"187","year":"2022","journal-title":"Expert Systems with Applications"},{"issue":"8","key":"key2025052615554993100_ref059","doi-asserted-by":"publisher","first-page":"1565","DOI":"10.1108\/imds-10-2018-0450","article-title":"Understanding online review helpfulness in omnichannel retailing","volume":"119","year":"2019","journal-title":"Industrial Management and Data Systems"},{"issue":"3","key":"key2025052615554993100_ref060","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2021.102521","article-title":"Do topic consistency and linguistic style similarity affect online review helpfulness? An elaboration likelihood model perspective","volume":"58","year":"2021","journal-title":"Information Processing and Management"},{"issue":"5","key":"key2025052615554993100_ref061","doi-asserted-by":"publisher","first-page":"1465","DOI":"10.1108\/imds-08-2022-0478","article-title":"Dynamic perceived quality analysis using social media data at macro- and micro-levels","volume":"123","year":"2023","journal-title":"Industrial Management and Data Systems"},{"issue":"1","key":"key2025052615554993100_ref062","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2024.103959","article-title":"Study of technology communities and dominant technology lock-in in the internet of things domain - based on social network analysis of patent network","volume":"62","year":"2025","journal-title":"Information Processing and Management"},{"issue":"3","key":"key2025052615554993100_ref063","doi-asserted-by":"publisher","first-page":"1211","DOI":"10.1287\/isre.2022.1150","article-title":"Decide now or later: making sense of incoherence across online reviews","volume":"34","year":"2023","journal-title":"Information Systems Research"},{"issue":"12","key":"key2025052615554993100_ref064","doi-asserted-by":"publisher","first-page":"1974","DOI":"10.1080\/13683500.2022.2073204","article-title":"The evolution of consumers\u2019 demand for hotels under the public health crisis: opinion mining from online reviews","volume":"26","year":"2023","journal-title":"Current Issues in Tourism"},{"key":"key2025052615554993100_ref065","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2024.103898","article-title":"Gaining insights for service improvement through unstructured text from online reviews","volume":"80","year":"2024","journal-title":"Journal of Retailing and Consumer Services"},{"key":"key2025052615554993100_ref066","doi-asserted-by":"publisher","first-page":"147","DOI":"10.1016\/j.ijhm.2018.06.024","article-title":"Booking now or later: do online peer reviews matter?","volume":"77","year":"2019","journal-title":"International Journal of Hospitality Management"},{"key":"key2025052615554993100_ref067","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyg.2022.958386","article-title":"Predicting review helpfulness in the omnichannel retailing context: an elaboration likelihood model perspective","volume":"13","year":"2022","journal-title":"Frontiers in Psychology"},{"key":"key2025052615554993100_ref068","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretconser.2022.103253","article-title":"Requirement analysis and service optimization of multiple category fresh products in online retailing using importance-kano analysis","volume":"72","year":"2023","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"6","key":"key2025052615554993100_ref069","doi-asserted-by":"publisher","first-page":"2205","DOI":"10.1108\/imds-06-2023-0396","article-title":"The effect of emotional changes in composite reviews on consumers\u2019 information adoption from a dual perspective","volume":"124","year":"2024","journal-title":"Industrial Management and Data Systems"},{"issue":"6","key":"key2025052615554993100_ref070","doi-asserted-by":"publisher","first-page":"1820","DOI":"10.1007\/s11747-024-01025-w","article-title":"Dynamic interplays between online reviews and marketing promotions","volume":"52","year":"2024","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"5","key":"key2025052615554993100_ref071","doi-asserted-by":"publisher","first-page":"1548","DOI":"10.1108\/imds-09-2022-0570","article-title":"Modeling customer satisfaction and revisit intention from online restaurant reviews: an attribute-level analysis","volume":"123","year":"2023","journal-title":"Industrial Management and Data Systems"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-07-2024-0722\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-07-2024-0722\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:52:57Z","timestamp":1753393977000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/125\/6\/2129-2154\/1263724"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,4,10]]},"references-count":71,"journal-issue":{"issue":"6","published-online":{"date-parts":[[2025,4,10]]},"published-print":{"date-parts":[[2025,5,27]]}},"alternative-id":["10.1108\/IMDS-07-2024-0722"],"URL":"https:\/\/doi.org\/10.1108\/imds-07-2024-0722","relation":{},"ISSN":["0263-5577","1758-5783"],"issn-type":[{"value":"0263-5577","type":"print"},{"value":"1758-5783","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,4,10]]}}}