{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,7]],"date-time":"2026-02-07T16:51:52Z","timestamp":1770483112383,"version":"3.49.0"},"reference-count":53,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2015,5,11]],"date-time":"2015-05-11T00:00:00Z","timestamp":1431302400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,5,11]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The purpose of this paper is to examine employees\u2019 personal performance after mobile customer relationship management (m-CRM) use based on an updated model of information system (IS) success. The authors also investigate whether personal performance of employees varies according to the period of m-CRM use. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 Bootstrapping is employed to analyze data collected from a survey of firms using m-CRM. The survey targeted executives and staff members in departments related to the development and application of m-CRM systems. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 The results indicate that some of the factors had no significant effect on employees\u2019 personal performance through employee satisfaction and system use as mediators. Overall, however, the three types of quality had significant effects on employees\u2019 personal performance through employee satisfaction and system use. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title>\n               <jats:p> \u2013 The study provides a number of strategies that managers or executives might deploy within organizations to improve employees\u2019 personal performance through the implementation of m-CRM systems. It is of paramount importance for managers or executives to develop m-CRM systems that provide high-quality information and service including sufficient customer-based analysis, up-to-date customer information, barrier-free design and personalized service. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 It is the first study to empirically test the role of m-CRM characteristics in predicting employees\u2019 personal performance. This study will not only add contribution to the DeLone and McLean\u2019s theory, but also contribute to the IS literature in IS success. The findings will also provide useful insights for guiding managers or executives in formulating and executing effective strategies to enhance the level of m-CRM use and employee satisfaction which in turn promote personal performance.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/imds-08-2014-0245","type":"journal-article","created":{"date-parts":[[2015,5,13]],"date-time":"2015-05-13T04:01:26Z","timestamp":1431489686000},"page":"740-764","source":"Crossref","is-referenced-by-count":31,"title":["Evaluating effects of mobile CRM on employees\u2019 performance"],"prefix":"10.1108","volume":"115","author":[{"given":"Changsu","family":"Kim","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"In-Seok","family":"Lee","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Tao","family":"Wang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mirsobit","family":"Mirusmonov","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020122420383888700_b1","doi-asserted-by":"crossref","unstructured":"Aeron, H.\n               , \n                  Kumar, A.\n                and \n                  Moorthy, J.\n                (2012), \u201cData mining framework for customer lifetime value-based segmentation\u201d, \n                  Journal of Database Marketing & Customer Strategy Management\n               , Vol. 19 No. 1, pp. 17-30.","DOI":"10.1057\/dbm.2012.1"},{"key":"key2020122420383888700_b2","doi-asserted-by":"crossref","unstructured":"Anderson, J.C.\n                and \n                  Gerbing, D.W.\n                (1988), \u201cStructural modeling in practice: a review and recommended two-step approach\u201d, \n                  Psychological Bulletin\n               , Vol. 103 No. 3, pp. 411-423.","DOI":"10.1037\/0033-2909.103.3.411"},{"key":"key2020122420383888700_b3","doi-asserted-by":"crossref","unstructured":"Baron, R.M.\n                and \n                  Kenny, D.A.\n                (1986), \u201cModerator-mediator variables distinction in social psychological research: conceptual, strategic, and statistical considerations\u201d, \n                  Journal of Personality and Social Psychology\n               , Vol. 51 No. 6, pp. 1172-1182.","DOI":"10.1037\/0022-3514.51.6.1173"},{"key":"key2020122420383888700_b4","doi-asserted-by":"crossref","unstructured":"Bhattacherjee, A.\n                and \n                  Premkumar, G.\n                (2004), \u201cUnderstanding changes in belief and attitude toward information technology usage: a theoretical model and longitudinal test\u201d, \n                  MIS Quarterly\n               , Vol. 28 No. 2, pp. 229-254.","DOI":"10.2307\/25148634"},{"key":"key2020122420383888700_b6","doi-asserted-by":"crossref","unstructured":"Chae, M.\n                and \n                  Kim, J.\n                (2003), \u201cWhat\u2019s so different about the mobile internet?\u201d, \n                  Communications of ACM\n               , Vol. 46 No. 12, pp. 240-247.","DOI":"10.1145\/953460.953506"},{"key":"key2020122420383888700_b7","doi-asserted-by":"crossref","unstructured":"Chen, Q.\n                and \n                  Chen, H.\n                (2004), \u201cExploring the success factors of eCRM strategies in practice\u201d, \n                  Journal of Database Marketing & Customer Strategy Management\n               , Vol. 11 No. 4, pp. 333-343.","DOI":"10.1057\/palgrave.dbm.3240232"},{"key":"key2020122420383888700_b8","doi-asserted-by":"crossref","unstructured":"Cooper, B.L.\n               , \n                  Watson, H.J.\n               , \n                  Wixom, B.H.\n                and \n                  Goodhue, D.L.\n                (2000), \u201cData warehousing supports corporate strategy at first American corporation\u201d, \n                  MIS Quarterly\n               , Vol. 24 No. 4, pp. 547-567.","DOI":"10.2307\/3250947"},{"key":"key2020122420383888700_b9","unstructured":"Cunningham, C.\n                and \n                  Song, I.Y.\n                (2007), \u201cA taxonomy of customer relationship management analyses for data warehousing\u201d, Twenty-Sixth International Conference on Conceptual Modeling, Auckland, November 5-9."},{"key":"key2020122420383888700_b10","doi-asserted-by":"crossref","unstructured":"DeLone, W.H.\n                and \n                  McLean, E.R.\n                (1992), \u201cInformation systems success: the quest for the dependent variable\u201d, \n                  Information Systems Research\n               , Vol. 3 No. 1, pp. 60-95.","DOI":"10.1287\/isre.3.1.60"},{"key":"key2020122420383888700_b11","doi-asserted-by":"crossref","unstructured":"DeLone, W.H.\n                and \n                  McLean, E.R.\n                (2003), \u201cThe DeLone and McLean model of information systems success: a ten-year update\u201d, \n                  Journal of Management Information Systems\n               , Vol. 19 No. 4, pp. 9-30.","DOI":"10.1080\/07421222.2003.11045748"},{"key":"key2020122420383888700_b12","doi-asserted-by":"crossref","unstructured":"DeLone, W.H.\n                and \n                  McLean, E.R.\n                (2004), \u201cMeasuring e-commerce success: applying the DeLone \n\t\t\t\t\t&\n\t\t\t\t McLean information systems success model\u201d, \n                  International Journal of Electronic Commerce\n               , Vol. 9 No. 1, pp. 31-47.","DOI":"10.1080\/10864415.2004.11044317"},{"key":"key2020122420383888700_b13","doi-asserted-by":"crossref","unstructured":"Eid, R.\n                (2007), \u201cTowards a successful CRM implementation in banks: an integrated model\u201d, \n                  Service Industries Journal\n               , Vol. 27 No. 8, pp. 1021-1039.","DOI":"10.1080\/02642060701673703"},{"key":"key2020122420383888700_b14","doi-asserted-by":"crossref","unstructured":"Feinberg, R.\n                and \n                  Kadam, R.\n                (2002), \u201cE-CRM web service attributes as determinants of customer satisfaction with retail web sites\u201d, \n                  International Journal of Service Industry Management\n               , Vol. 13 No. 5, pp. 432-451.","DOI":"10.1108\/09564230210447922"},{"key":"key2020122420383888700_b15","doi-asserted-by":"crossref","unstructured":"Fornell, C.\n                and \n                  Larcker, D.F.\n                (1981), \u201cEvaluating structural equation models with unobservable variables and measurement errors\u201d, \n                  Journal of Marketing Research\n               , Vol. 18 No. 1, pp. 39-50.","DOI":"10.1177\/002224378101800104"},{"key":"key2020122420383888700_b16","doi-asserted-by":"crossref","unstructured":"Garrido-Moreno, A.\n                and \n                  Padilla-Mel\u00e9ndez, A.\n                (2011), \u201cAnalyzing the impact of knowledge management on CRM success: the mediating effects of organizational factors\u201d, \n                  International Journal of Information Management\n               , Vol. 31 No. 5, pp. 437-444.","DOI":"10.1016\/j.ijinfomgt.2011.01.002"},{"key":"key2020122420383888700_b17","doi-asserted-by":"crossref","unstructured":"Garver, M.S.\n                (2009), \u201cA maximum difference scaling application for customer satisfaction researchers\u201d, \n                  International Journal of Market Research\n               , Vol. 51 No. 4, pp. 481-500.","DOI":"10.2501\/S1470785309200694"},{"key":"key2020122420383888700_b18","doi-asserted-by":"crossref","unstructured":"Gustafsson, A.\n               , \n                  Johnson, M.D.\n                and \n                  Roos, I.\n                (2005), \u201cThe effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention\u201d, \n                  Journal of Marketing\n               , Vol. 69 No. 4, pp. 210-218.","DOI":"10.1509\/jmkg.2005.69.4.210"},{"key":"key2020122420383888700_b19","unstructured":"Hair, J.F.\n               , \n                  Anderson, R.E.\n               , \n                  Tathum, R.L.\n                and \n                  Black, W.C.\n                (1998), \n                  Multivariate Data Analysis\n               , Prentice Hall, London."},{"key":"key2020122420383888700_b20","doi-asserted-by":"crossref","unstructured":"Hung, S.Y.\n               , \n                  Hung, W.H.\n               , \n                  Tsai, C.A.\n                and \n                  Jiang, S.C.\n                (2010), \u201cCritical factors of hospital adoption on CRM system: organizational and information system perspectives\u201d, \n                  Decision Support Systems\n               , Vol. 48 No. 4, pp. 592-603.","DOI":"10.1016\/j.dss.2009.11.009"},{"key":"key2020122420383888700_b21","doi-asserted-by":"crossref","unstructured":"Josiassen, A.\n               , \n                  George A.L.\n                and \n                  Cvelbar, K.\n                (2014), \u201cCRM and the bottom line: do all CRM dimensions affect firm performance?\u201d, \n                  International Journal of Hospitality Management\n               , Vol. 36 No. 1, pp. 130-136.","DOI":"10.1016\/j.ijhm.2013.08.005"},{"key":"key2020122420383888700_b22","doi-asserted-by":"crossref","unstructured":"Kabak, Y.\n                and \n                  Dogac, A.\n                (2010), \u201cA survey and analysis of electronic business document standards\u201d, \n                  ACM Computing Surveys\n               , Vol. 42 No. 3, pp. 11-31.","DOI":"10.1145\/1670679.1670681"},{"key":"key2020122420383888700_b23","doi-asserted-by":"crossref","unstructured":"Karjaluoto, H.\n               , \n                  T\u00f6llinen, A.\n               , \n                  Pirttiniemi, J.\n                and \n                  Jayawardhena, C.\n                (2014), \u201cIntention to use mobile customer relationship management systems\u201d, \n                  Industrial Management & Data Systems\n               , Vol. 114 No. 6, pp. 966-978.","DOI":"10.1108\/IMDS-11-2013-0480"},{"key":"key2020122420383888700_b24","doi-asserted-by":"crossref","unstructured":"Khodakarami, F.\n                and \n                  Chan, Y.E.\n                (2014), \u201cExploring the role of customer relationship management (CRM) systems in customer knowledge creation\u201d, \n                  Information & Management\n               , Vol. 51 No. 1, pp. 27-42.","DOI":"10.1016\/j.im.2013.09.001"},{"key":"key2020122420383888700_b27","doi-asserted-by":"crossref","unstructured":"Kim, S.W.\n                and \n                  Narasimhan, R.\n                (2002), \u201cInformation system utilization in supply chain integration efforts\u201d, \n                  International Journal of Production Research\n               , Vol. 40 No. 18, pp. 4585-4609.","DOI":"10.1080\/0020754021000022203"},{"key":"key2020122420383888700_b25","doi-asserted-by":"crossref","unstructured":"Kim, E.\n                and \n                  Lee, B.\n                (2009), \u201cE-service quality competition through personalization under consumer privacy concerns\u201d, \n                  Electronic Commerce Research & Applications\n               , Vol. 8 No. 4, pp. 182-190.","DOI":"10.1016\/j.elerap.2009.04.001"},{"key":"key2020122420383888700_b26","doi-asserted-by":"crossref","unstructured":"Kim, M.\n               , \n                  Park, J.E.\n               , \n                  Dubinsky, A.J.\n                and \n                  Chaiy, S.\n                (2012), \u201cFrequency of CRM implementation activities: a customer-centric view\u201d, \n                  Journal of Services Marketing\n               , Vol. 26 No. 2, pp. 83-93.","DOI":"10.1108\/08876041211215248"},{"key":"key2020122420383888700_b28","doi-asserted-by":"crossref","unstructured":"Ku, E.C.S.\n                (2010), \u201cThe impact of customer relationship management through implementation of information systems\u201d, \n                  Total Quality Management\n               , Vol. 21 No. 11, pp. 1085-1102.","DOI":"10.1080\/14783360903250514"},{"key":"key2020122420383888700_b29","unstructured":"Lalitha, S.\n                and \n                  Prasad, V.M.\n                (2012), \u201cCRM component in service quality in telecom sector\u201d, \n                  Journal of Marketing & Communication\n               , Vol. 7 No. 3, pp. 21-27."},{"key":"key2020122420383888700_b30","unstructured":"LaValle, S.\n                and \n                  Scheld, B.\n                (2004), \n                  CRM Done Right: Executive Handbook for Realizing the Value of CRM\n               , IBM Business Consulting Services, New York, NY."},{"key":"key2020122420383888700_b31","doi-asserted-by":"crossref","unstructured":"Li, L.\n                and \n                  Mao, J.Y.\n                (2012), \u201cThe effect of CRM use on internal sales management control: an alternative mechanism to realize CRM benefits\u201d, \n                  Information & Management\n               , Vol. 49 No. 6, pp. 269-277.","DOI":"10.1016\/j.im.2012.09.005"},{"key":"key2020122420383888700_b155","doi-asserted-by":"crossref","unstructured":"McKinney, V.\n               , \n                  Kanghyun, Y.\n                and \n                  Zahedi, F.M.\n                (2002), \u201cThe measurement of web-customer satisfaction: an expectation and disconfirmation approach\u201d, \n                  Information Systems Research\n               , Vol. 13 No. 3, pp. 296-315.","DOI":"10.1287\/isre.13.3.296.76"},{"key":"key2020122420383888700_b32","doi-asserted-by":"crossref","unstructured":"Mart\u00edn, S.S.\n               , \n                  L\u00f3pez-Catal\u00e1n, B.\n                and \n                  Ram\u00f3n-Jer\u00f3nimo, M.A.\n                (2012), \u201cFactors determining firms\u2019 perceived performance of mobile commerce\u201d, \n                  Industrial Management & Data Systems\n               , Vol. 112 No. 6, pp. 946-963.","DOI":"10.1108\/02635571211238536"},{"key":"key2020122420383888700_b33","unstructured":"Mirbagheri, S.\n                and \n                  Hejazinia, M.\n                (2010), \u201cMobile marketing communication: learning from 45 popular cases for campaign designing\u201d, \n                  International Journal of Mobile Marketing\n               , Vol. 5 No. 1, pp. 175-192."},{"key":"key2020122420383888700_b34","doi-asserted-by":"crossref","unstructured":"Mithas, S.\n               , \n                  Krishnan, M.S.\n                and \n                  Fornell, C.\n                (2005), \u201cWhy do customer relationship management applications affect customer satisfaction?\u201d, \n                  Journal of Marketing\n               , Vol. 69 No. 4, pp. 201-209.","DOI":"10.1509\/jmkg.2005.69.4.201"},{"key":"key2020122420383888700_b35","doi-asserted-by":"crossref","unstructured":"Norman, A.T.\n                (2012), \u201cBranded products in service encounters: an information integration model of consumer evaluations and intentions\u201d, \n                  Services Marketing Quarterly\n               , Vol. 33 No. 3, pp. 230-245.","DOI":"10.1080\/15332969.2012.689939"},{"key":"key2020122420383888700_b36","unstructured":"Nunnally, J.C.\n                (1978), \n                  Psychometric Theory\n               , 2nd ed., McGraw-Hill, New York, NY."},{"key":"key2020122420383888700_b37","doi-asserted-by":"crossref","unstructured":"Peltier, J.W.\n               , \n                  Zahay, D.\n                and \n                  Lehmann D.R.\n                (2012), \u201cOrganizational learning and CRM success: a model for linking organizational practices, customer data quality, and performance\u201d, \n                  Journal of Interactive Marketing\n               , Vol. 27 No. 1, pp. 1-13.","DOI":"10.1016\/j.intmar.2012.05.001"},{"key":"key2020122420383888700_b156","doi-asserted-by":"crossref","unstructured":"Pitt, L.F.\n               , \n                  Watson, R.T.\n                and \n                  Kavan, C.B.\n                (1995), \u201cService quality: a measure of information systems effectiveness\u201d, \n                  MIS Quarterly\n               , Vol. 19 No. 2, pp. 173-187.","DOI":"10.2307\/249687"},{"key":"key2020122420383888700_b38","doi-asserted-by":"crossref","unstructured":"Podsakoff, P.M.\n               , \n                  MacKenzie, S.B.\n               , \n                  Lee, J.Y.\n                and \n                  Podsakoff, N.P.\n                (2003), \u201cCommon method biases in behavioral research: a critical review of the literature and recommended remedies\u201d, \n                  Journal of Applied Psychology\n               , Vol. 88 No. 5, pp. 879-903.","DOI":"10.1037\/0021-9010.88.5.879"},{"key":"key2020122420383888700_b39","doi-asserted-by":"crossref","unstructured":"Preacher, K.J.\n                and \n                  Hayes, A.F.\n                (2008), \u201cAsymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models\u201d, \n                  Behavior Research Methods\n               , Vol. 40 No. 3, pp. 879-891.","DOI":"10.3758\/BRM.40.3.879"},{"key":"key2020122420383888700_b40","doi-asserted-by":"crossref","unstructured":"Ramaraj, P.\n                (2010), \u201cInformation systems flexibility in organizations: conceptual models and research issues\u201d, \n                  Global Journal of Flexible Systems Management\n               , Vol. 11 No. 1, pp. 1-12.","DOI":"10.1007\/BF03396574"},{"key":"key2020122420383888700_b41","doi-asserted-by":"crossref","unstructured":"Schierholz, R.\n               , \n                  Kolbe, L.M.\n                and \n                  Brenner, W.\n                (2007), \u201cMobilizing customer relationship management a journey from strategy to system design\u201d, \n                  Business Process Management Journal\n               , Vol. 13 No. 6, pp. 830-852.","DOI":"10.1108\/14637150710834587"},{"key":"key2020122420383888700_b42","doi-asserted-by":"crossref","unstructured":"Schloetzer, J.D.\n                (2012), \u201cProcess integration and information sharing in supply chains\u201d, \n                  Accounting Review\n               , Vol. 87 No. 3, pp. 1005-1032.","DOI":"10.2308\/accr-10216"},{"key":"key2020122420383888700_b43","doi-asserted-by":"crossref","unstructured":"Shin, H.\n               , \n                  Vaidya, J.\n                and \n                  Atluri, V.\n                (2011), \u201cA profile anonymization model for location-based services\u201d, \n                  Journal of Computer Security\n               , Vol. 19 No. 5, pp. 795-833.","DOI":"10.3233\/JCS-2010-0416"},{"key":"key2020122420383888700_b44","doi-asserted-by":"crossref","unstructured":"Sinisalo, J.\n               , \n                  Salo, J.\n               , \n                  Karjaluoto, H.\n                and \n                  Lepp\u00e4niemi, M.\n                (2007), \u201cMobile customer relationship management: underlying issues and challenges\u201d, \n                  Business Process Management Journal\n               , Vol. 13 No. 6, pp. 771-787.","DOI":"10.1108\/14637150710834541"},{"key":"key2020122420383888700_b45","doi-asserted-by":"crossref","unstructured":"Smith, A.\n                (2006), \u201cCRM and customer service: strategic asset or corporate overhead?\u201d, \n                  Handbook of Business Strategy\n               , Vol. 7 No. 1, pp. 87-93.","DOI":"10.1108\/10775730610618675"},{"key":"key2020122420383888700_b46","doi-asserted-by":"crossref","unstructured":"Steven, A.B.\n               , \n                  Dong, Y.\n                and \n                  Dresner, M.\n                (2012), \u201cLinkages between customer service, customer satisfaction and performance in the airline industry: investigation of non-linearities and moderating effects\u201d, \n                  Transportation Research\n               , Vol. 48 No. 4, pp. 743-754.","DOI":"10.1016\/j.tre.2011.12.006"},{"key":"key2020122420383888700_b47","doi-asserted-by":"crossref","unstructured":"Tojib, D.\n                and \n                  Tsarenko, Y.\n                (2012), \u201cPost-adoption modeling of advanced mobile service use\u201d, \n                  Journal of Business Research\n               , Vol. 65 No. 7, pp. 922-928.","DOI":"10.1016\/j.jbusres.2011.05.006"},{"key":"key2020122420383888700_b48","unstructured":"Turban, E.\n               , \n                  McLean, E.\n                and \n                  Wetherbe, J.\n                (2004), \n                  Information Technology for Management: Transforming Organizations in the Digital Economy\n               , 4th ed., John Wiley \n\t\t\t\t\t&\n\t\t\t\t Sons, Hoboken, NJ."},{"key":"key2020122420383888700_b49","unstructured":"Vazifehdust, H.\n                and \n                  Shahnavazi, A.\n                (2012), \u201cInvestigation critical success factors of customer relationship management implementation\u201d, \n                  World Applied Sciences Journal\n               , Vol. 18 No. 8, pp. 1052-1064."},{"key":"key2020122420383888700_b50","unstructured":"Verma, D.\n                and \n                  Verma, D.S.\n                (2013), \u201cManaging customer relationships through mobile CRM in organized retail outlets\u201d, \n                  International Journal of Engineering Trends and Technology\n               , Vol. 4 No. 5, pp. 1696-1701."},{"key":"key2020122420383888700_b51","doi-asserted-by":"crossref","unstructured":"Wei, H.\n               , \n                  Wong, C.W.Y.\n                and \n                  Lai, K.\n                (2012), \u201cLinking inter-organizational trust with logistics information integration and partner cooperation under environmental uncertainty\u201d, \n                  International Journal of Production Economics\n               , Vol. 139 No. 2, pp. 642-653.","DOI":"10.1016\/j.ijpe.2012.05.036"},{"key":"key2020122420383888700_frd1","doi-asserted-by":"crossref","unstructured":"Bull, C.\n                (2003), \u201cStrategic issues in customer relationship management (CRM) implementation\u201d, \n                  Business Process Management Journal\n               , Vol. 9 No. 5, pp. 592-602.","DOI":"10.1108\/14637150310496703"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-08-2014-0245\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-08-2014-0245\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:52:59Z","timestamp":1753393979000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/115\/4\/740-764\/178494"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,5,11]]},"references-count":53,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2015,5,11]]}},"alternative-id":["10.1108\/IMDS-08-2014-0245"],"URL":"https:\/\/doi.org\/10.1108\/imds-08-2014-0245","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2015,5,11]]}}}