{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,13]],"date-time":"2026-07-13T12:15:07Z","timestamp":1783944907833,"version":"3.55.0"},"reference-count":141,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2022,5,19]],"date-time":"2022-05-19T00:00:00Z","timestamp":1652918400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2022,6,21]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this study is to explore the effects that information systems (IS) capabilities can have on supplier collaboration and customer collaboration and on quality performance in service contexts. In addition, the study examines how supply chain collaboration influences quality performance under various levels of environmental dynamism.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The conceptual model for this study is designed on the basis of the resource-based view (RBV) and dynamic capabilities view (DCV). A survey of 156\u00a0UK service firms was conducted and the data analyzed to test theoretical model using the structural equation modeling method. Furthermore, the moderating effect of environmental dynamism was investigated.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results show that IS capabilities are positively associated with supply chain collaboration. Both supplier collaboration and customer collaboration are positively related to quality performance. Supplier collaboration has a positive effect on customer collaboration. Environmental dynamism significantly moderates the relationship between customer collaboration and quality performance, but no moderating effect on the relationship between supplier collaboration and quality performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study takes a step toward quelling concerns about the business value of IS, contributing to the development and validation of the measurement of IS capabilities in the service supply chain context. The study deepens our understanding of supply chain collaboration by making a distinction between supplier collaboration and customer collaboration and investigating the correlation of supplier collaboration and customer collaboration. The findings extend the empirical application of RBV and DCV. In addition, this study\u2019s findings direct service firms to develop IS capabilities that can enhance specific kinds of supply chain collaboration activities, thereby enabling improved quality performance.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-08-2021-0496","type":"journal-article","created":{"date-parts":[[2022,5,18]],"date-time":"2022-05-18T03:50:10Z","timestamp":1652845810000},"page":"1592-1619","source":"Crossref","is-referenced-by-count":38,"title":["IS capabilities, supply chain collaboration and quality performance in services: the\u00a0moderating effect of environmental dynamism"],"prefix":"10.1108","volume":"122","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9734-1888","authenticated-orcid":false,"given":"Teng","family":"Teng","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4813-9346","authenticated-orcid":false,"given":"Christos","family":"Tsinopoulos","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6174-0326","authenticated-orcid":false,"given":"Ying Kei","family":"Tse","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2022,5,19]]},"reference":[{"issue":"1","key":"key2022092113251459400_ref001","doi-asserted-by":"crossref","first-page":"188","DOI":"10.1108\/IJLM-03-2014-0047","article-title":"A comparative study of manufacturing and service sector supply chain integration via the uncertainty circle model","volume":"27","year":"2016","journal-title":"The International Journal of Logistics Management"},{"issue":"3","key":"key2022092113251459400_ref002","doi-asserted-by":"crossref","first-page":"367","DOI":"10.1007\/s10257-013-0220-5","article-title":"Technology as an operant resource in service (eco)systems","volume":"12","year":"2014","journal-title":"Information Systems and E-Business Management"},{"issue":"6","key":"key2022092113251459400_ref003","doi-asserted-by":"crossref","first-page":"765","DOI":"10.1108\/IJOPM-10-2012-0402","article-title":"The service bullwhip effect","volume":"33","year":"2013","journal-title":"International Journal of Operations and Production Management"},{"issue":"3","key":"key2022092113251459400_ref004","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","article-title":"Structural equation modeling in practice: a review and recommended two-step approach","volume":"103","year":"1988","journal-title":"Psychological Bulletin"},{"issue":"1","key":"key2022092113251459400_ref005","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1177\/1094670517738373","article-title":"Big data, big insights? 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