{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,4]],"date-time":"2026-06-04T01:19:14Z","timestamp":1780535954750,"version":"3.54.1"},"reference-count":65,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2014,4,8]],"date-time":"2014-04-08T00:00:00Z","timestamp":1396915200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,4,8]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The purpose of this paper is to report on a laboratory experiment in which the paper investigated how expert and novice users differ in their emotional responses during use of an enterprise resource planning (ERP) system in a decision-making context, and how such a difference affects information sourcing behavior. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 In a simulated SAP business environment, participants\u2019 emotional responses were physiologically measured based on electrodermal activity (EDA) while they made business decisions. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 Results show that both expert and novice users exhibit considerable EDA activity during their interaction with the ERP system, indicating that ERP use is an emotional process for both groups. However, the findings also indicate that experts\u2019 emotional responses led to their sourcing information from the ERP, while novices\u2019 emotional responses led to their sourcing information from other people. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title>\n               <jats:p> \u2013 From an academic standpoint, this paper responds to the recent call for more research on the role of emotions for information systems behavior. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title>\n               <jats:p> \u2013 The paper discusses the implications of this finding for the development of ERP system trainings. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 Because emotions often do not reach users\u2019 awareness level, the paper used EDA, a neurophysiological measure, to capture users\u2019 emotional responses during ERP decision making, instead of using self-report measures that depend on conscious perception. Based on this method, the paper found that emotions can lead to different behavioral reactions, depending on whether the user is an expert or novice.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/imds-09-2013-0365","type":"journal-article","created":{"date-parts":[[2014,3,31]],"date-time":"2014-03-31T11:39:37Z","timestamp":1396265977000},"page":"456-471","source":"Crossref","is-referenced-by-count":38,"title":["Emotions and ERP information sourcing: the moderating role of expertise"],"prefix":"10.1108","volume":"114","author":[{"given":"Pierre-Majorique","family":"Leger","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ren\u00e9","family":"Riedl","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jan","family":"vom 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