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This knowledge eventually answers to the question if process behavior can suggest which activities should be outsourced to get the performance improved.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The author linked waste sources to process behavioral patterns, and adopted the positive deviance paradigm to highlight compelling behaviors. Various analytic tools (generalized regression, clustering, etc.) were used to provide recommendations.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>By outsourcing small parts of the process, significant process improvement is expected. Evidence-based process analytics can effectively support the relevant decisions.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>The author had no access to the relevant policy makers (process owners).<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The author proposed an operationalization of concepts that connects process behavior to waste sources. 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