{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,28]],"date-time":"2026-02-28T07:33:47Z","timestamp":1772264027059,"version":"3.50.1"},"reference-count":70,"publisher":"Emerald","issue":"12","license":[{"start":{"date-parts":[[2021,10,4]],"date-time":"2021-10-04T00:00:00Z","timestamp":1633305600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2021,11,10]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Advances in information technology coupled with the need to build resilience against disruptions by pandemics like COVID-19 continue to emphasize offshoring services in the software industry. Service-level agreements (SLAs) have served as a key mechanism for safeguarding against risk in offshore service arrangements. Yet, variations in service cost and quality persist. This study aims to open up the blackbox linking SLAs to offshore project outcomes by examining (1) how the provisions in these contracts affect the ability of project teams \u2013 the work unit primarily in charge of producing the offshored service \u2013 to achieve their objectives and fulfill client requirements and (2) how differences in contextual factors shape the effects of these provisions.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The authors incorporate the role of organizational work practice differences to understand the challenges that 270 offshore project teams faced in coordinating and integrating technical and business domain knowledge across organizational boundaries in offshore arrangements. The examined offshore IT projects were managed by a leading software vendor in India and several of its US-based clients over a three-year period.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The authors demonstrate that organizational work practice differences represent a barrier to offshore project success, and that project team transition processes are an important mechanism for overcoming these barriers. Moreover, the authors find that transition processes represent key mediating mechanisms through which SLA provisions affect offshore project outcomes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The study findings shed light on how SLAs shape software project teams' balance between activities aimed at meeting client needs and those aimed at containing costs.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-09-2020-0559","type":"journal-article","created":{"date-parts":[[2021,10,1]],"date-time":"2021-10-01T08:57:21Z","timestamp":1633078641000},"page":"2365-2386","source":"Crossref","is-referenced-by-count":5,"title":["Overcoming cross-organizational barriers to success in offshore projects"],"prefix":"10.1108","volume":"121","author":[{"given":"Likoebe","family":"Maruping","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Arun","family":"Rai","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ruba","family":"Aljafari","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8473-376X","authenticated-orcid":false,"given":"Viswanath","family":"Venkatesh","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2021,10,4]]},"reference":[{"key":"key2021111212434970800_ref001","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1016\/j.ijinfomgt.2018.12.012","article-title":"Measuring creolization in IT outsourcing: instrument development and validation","volume":"47","year":"2019","journal-title":"International Journal of Information Management"},{"issue":"6","key":"key2021111212434970800_ref002","doi-asserted-by":"crossref","first-page":"639","DOI":"10.1109\/TSE.1983.235271","article-title":"Software function, source lines of code, and development effort prediction: a software science validation","volume":"SE-9","year":"1983","journal-title":"IEEE Transactions on Software Engineering"},{"issue":"4","key":"key2021111212434970800_ref003","doi-asserted-by":"crossref","first-page":"1113","DOI":"10.25300\/MISQ\/2013\/37.4.06","article-title":"Changes in employees' job characteristics during an enterprise system implementation: a latent growth modeling perspective","volume":"37","year":"2013","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2021111212434970800_ref004","doi-asserted-by":"crossref","first-page":"433","DOI":"10.1287\/mnsc.44.4.433","article-title":"Software development practices, software complexity, and software maintenance performance: a field study","volume":"44","year":"1998","journal-title":"Management Science"},{"issue":"3","key":"key2021111212434970800_ref005","doi-asserted-by":"crossref","first-page":"439","DOI":"10.1057\/palgrave.jibs.8490078","article-title":"Knowledge transfer in international acquisitions","volume":"30","year":"1999","journal-title":"Journal of International Business Studies"},{"issue":"2","key":"key2021111212434970800_ref006","doi-asserted-by":"crossref","first-page":"474","DOI":"10.1287\/isre.1110.0357","article-title":"Expectation confirmation in technology use","volume":"23","year":"2012","journal-title":"Information Systems Research"},{"issue":"3","key":"key2021111212434970800_ref007","doi-asserted-by":"crossref","first-page":"729","DOI":"10.25300\/MISQ\/2014\/38.3.05","article-title":"Expectation confirmation in information systems research","volume":"38","year":"2014","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2021111212434970800_ref008","doi-asserted-by":"crossref","first-page":"493","DOI":"10.1111\/j.1937-5956.2005.tb00236.x","article-title":"Interdisciplinary and interorganizational research: establishing the science of enterprise networks","volume":"14","year":"2005","journal-title":"Production and Operations Management"},{"issue":"1","key":"key2021111212434970800_ref009","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1016\/j.intman.2006.05.002","article-title":"International offshoring of services: a parity study","volume":"13","year":"2007","journal-title":"Journal of International Management"},{"issue":"2","key":"key2021111212434970800_ref010","first-page":"65","article-title":"The maturation of offshore sourcing of information technology work","volume":"1","year":"2002","journal-title":"MIS Quarterly Executive"},{"issue":"4","key":"key2021111212434970800_ref011","doi-asserted-by":"crossref","first-page":"484","DOI":"10.1287\/isre.1070.0166","article-title":"An empirical analysis of contract structures in IT outsourcing","volume":"20","year":"2009","journal-title":"Information Systems Research"},{"issue":"3","key":"key2021111212434970800_ref012","doi-asserted-by":"crossref","first-page":"291","DOI":"10.1287\/isre.14.3.291.16563","article-title":"Portfolios of control in outsourced software development projects","volume":"14","year":"2003","journal-title":"Information Systems Research"},{"issue":"3","key":"key2021111212434970800_ref013","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1177\/014920639702300303","article-title":"What makes teams work: group effectiveness research from the shop floor to the executive suite","volume":"23","year":"1997","journal-title":"Journal of Management"},{"key":"key2021111212434970800_ref014","volume-title":"Outsourcing Software Development to Mitigate the Human and Business Impact of COVID-19","year":"2020"},{"issue":"1","key":"key2021111212434970800_ref015","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1016\/j.ijinfomgt.2012.04.004","article-title":"An empirical study on the source of vendors' relational performance in offshore information systems outsourcing","volume":"33","year":"2013","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2021111212434970800_ref016","doi-asserted-by":"crossref","first-page":"333","DOI":"10.2307\/25148843","article-title":"Explaining variations in client extra costs between software projects offshored to India","volume":"32","year":"2008","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2021111212434970800_ref017","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1002\/smj.433","article-title":"Where do capabilities come from and how do they matter? A study in the software services industry","volume":"26","year":"2005","journal-title":"Strategic Management Journal"},{"issue":"4","key":"key2021111212434970800_ref018","doi-asserted-by":"crossref","first-page":"339","DOI":"10.1016\/S0272-6963(97)90004-8","article-title":"A framework for quality management research and an associated measurement instrument","volume":"11","year":"1994","journal-title":"Journal of Operations Management"},{"issue":"6","key":"key2021111212434970800_ref019","first-page":"1","article-title":"Contingent effects of quality signaling: evidence from the Indian offshore IT services industry","volume":"56","year":"2010","journal-title":"Management Science"},{"issue":"9","key":"key2021111212434970800_ref020","doi-asserted-by":"crossref","first-page":"1233","DOI":"10.1108\/02635570610712555","article-title":"Information systems offshore outsourcing: a descriptive analysis","volume":"106","year":"2006","journal-title":"Industrial Management and Data Systems"},{"issue":"6","key":"key2021111212434970800_ref021","doi-asserted-by":"crossref","first-page":"1067","DOI":"10.1108\/IMDS-01-2015-0030","article-title":"Information systems outsourcing satisfaction: some explanatory factors","volume":"115","year":"2015","journal-title":"Industrial Management and Data Systems"},{"issue":"1","key":"key2021111212434970800_ref022","doi-asserted-by":"crossref","first-page":"119","DOI":"10.2307\/20650281","article-title":"The role of service level agreements in relational management of information technology outsourcing: an empirical study","volume":"33","year":"2009","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2021111212434970800_ref023","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1016\/j.jom.2009.10.005","article-title":"Services cultural alignment in offshoring: the impact of cultural dimensions on offshoring location choices","volume":"28","year":"2010","journal-title":"Journal of Operations Management"},{"key":"key2021111212434970800_ref024","volume-title":"The Benefits of Outsourcing Software Development Offshore","year":"2020"},{"issue":"4","key":"key2021111212434970800_ref025","doi-asserted-by":"crossref","first-page":"451","DOI":"10.1287\/mnsc.46.4.451.12056","article-title":"Effects of process maturity on quality, cycle time, and effort in software product development","volume":"46","year":"2000","journal-title":"Management Science"},{"issue":"2","key":"key2021111212434970800_ref026","doi-asserted-by":"crossref","first-page":"286","DOI":"10.2307\/2393392","article-title":"Measuring organizational cultures: a qualitative and quantitative study across twenty cases","volume":"35","year":"1990","journal-title":"Administrative Science Quarterly"},{"key":"key2021111212434970800_ref027","doi-asserted-by":"crossref","first-page":"517","DOI":"10.1146\/annurev.psych.56.091103.070250","article-title":"Teams in organizations: from input-process-output models to IMOI models","volume":"56","year":"2005","journal-title":"Annual Review of Psychology"},{"issue":"2","key":"key2021111212434970800_ref028","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1037\/0021-9010.69.2.307","article-title":"Mediators, moderators, and tests for mediation","volume":"69","year":"1984","journal-title":"Journal of Applied Psychology"},{"key":"key2021111212434970800_ref029","doi-asserted-by":"crossref","first-page":"131","DOI":"10.1007\/978-1-137-56677-5_7","article-title":"Building organizational capability of distributed global teams: strong subgroups without active faultlines","volume-title":"Leading through Conflict","year":"2016"},{"key":"key2021111212434970800_ref030","article-title":"Knowledge, control and organizational structure: parts I and II","volume-title":"Contract Economics","year":"1992"},{"issue":"4","key":"key2021111212434970800_ref031","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1201\/1078\/44705.21.4.20040901\/84186.5","article-title":"With service level agreements, less is more","volume":"21","year":"2004","journal-title":"Information Systems Management"},{"issue":"4","key":"key2021111212434970800_ref032","doi-asserted-by":"crossref","first-page":"484","DOI":"10.1287\/mnsc.48.4.484.204","article-title":"Controlling information systems development projects: the view from the client","volume":"48","year":"2002","journal-title":"Management Science"},{"issue":"1","key":"key2021111212434970800_ref090","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1080\/10580530.2018.1553650","article-title":"A systematic review of recent developments in IT outsourcing research","volume":"36","year":"2019","journal-title":"Information Systems Management"},{"issue":"4","key":"key2021111212434970800_ref033","first-page":"1","article-title":"Unraveling the impact of cultural distance on IT outsourcing success\u2013insights from three major sourcing reconfigurations","volume":"33","year":"2020","journal-title":"Journal of Enterprise Information Management"},{"issue":"1","key":"key2021111212434970800_ref034","first-page":"1","article-title":"Strategic innovation in IT outsourcing: exploring the differential and interaction effects of contractual and relational governance mechanisms","volume":"30","year":"2021","journal-title":"Journal of Strategic Information Systems"},{"key":"key2021111212434970800_ref035","article-title":"Review of the empirical business services sourcing literature: an update and future directions","volume-title":"Outsourcing and Offshoring Business Services","year":"2017"},{"issue":"1","key":"key2021111212434970800_ref036","doi-asserted-by":"crossref","first-page":"87","DOI":"10.2307\/20721416","article-title":"Toward agile: an integrated analysis of quantitative and qualitative field data on software development agility","volume":"34","year":"2010","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2021111212434970800_ref037","doi-asserted-by":"crossref","first-page":"307","DOI":"10.2307\/25148842","article-title":"Innovating or doing as told? Status differences and overlapping boundaries in offshore collaboration","volume":"32","year":"2008","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2021111212434970800_ref038","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1287\/mnsc.47.1.133.10663","article-title":"Developing products on \u2018internet time\u2019: the anatomy of a flexible development process","volume":"47","year":"2001","journal-title":"Management Science"},{"issue":"1","key":"key2021111212434970800_ref039","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1037\/1082-989X.7.1.83","article-title":"A comparison of methods to test mediation and other intervening variable effects","volume":"7","year":"2002","journal-title":"Psychological Methods"},{"issue":"3","key":"key2021111212434970800_ref040","doi-asserted-by":"crossref","first-page":"356","DOI":"10.5465\/amr.2001.4845785","article-title":"A temporally based framework and taxonomy of team processes","volume":"26","year":"2001","journal-title":"Academy of Management Review"},{"issue":"3","key":"key2021111212434970800_ref041","doi-asserted-by":"crossref","first-page":"377","DOI":"10.1287\/isre.1090.0238","article-title":"A control theory perspective on agile methodology use and changing user requirements","volume":"20","year":"2009","journal-title":"Information Systems Research"},{"issue":"3","key":"key2021111212434970800_ref042","doi-asserted-by":"crossref","first-page":"605","DOI":"10.5465\/amj.2006.21794678","article-title":"The influence of team knowledge and formal plans on episodic team process-performance relationships","volume":"49","year":"2006","journal-title":"Academy of Management Journal"},{"issue":"3","key":"key2021111212434970800_ref043","doi-asserted-by":"crossref","first-page":"194","DOI":"10.1016\/j.jom.2009.11.001","article-title":"The globalization of operations in Eastern and Western countries: unpacking the relationship between national and organizational culture and its impact on manufacturing performance","volume":"28","year":"2010","journal-title":"Journal of Operations Management"},{"issue":"3","key":"key2021111212434970800_ref044","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1108\/02635571211210059","article-title":"Security risks in service offshoring and outsourcing","volume":"112","year":"2012","journal-title":"Industrial Management and Data Systems"},{"issue":"3","key":"key2021111212434970800_ref045","doi-asserted-by":"crossref","first-page":"191","DOI":"10.1287\/isre.6.3.191","article-title":"The effect of coordination and uncertainty on software project performance: residual performance risk as an intervening variable","volume":"6","year":"1995","journal-title":"Information Systems Research"},{"key":"key2021111212434970800_ref046","volume-title":"The Handbook of Global Outsourcing and Offshoring","year":"2015","edition":"3rd ed."},{"issue":"2","key":"key2021111212434970800_ref047","doi-asserted-by":"crossref","first-page":"286","DOI":"10.1109\/TEM.2007.893997","article-title":"Systems development process improvement: a knowledge integration perspective","volume":"54","year":"2007","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"6","key":"key2021111212434970800_ref048","doi-asserted-by":"crossref","first-page":"730","DOI":"10.1016\/j.jom.2007.11.001","article-title":"Linking routines to operations capabilities: a new perspective","volume":"26","year":"2008","journal-title":"Journal of Operations Management"},{"issue":"8","key":"key2021111212434970800_ref049","doi-asserted-by":"crossref","first-page":"707","DOI":"10.1002\/smj.249","article-title":"Do formal contracts and relational governance function as substitutes or complements?","volume":"23","year":"2002","journal-title":"Strategic Management Journal"},{"issue":"2","key":"key2021111212434970800_ref050","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1057\/palgrave.jibs.8491015","article-title":"National and organizational culture differences and international joint venture performance","volume":"33","year":"2002","journal-title":"Journal of International Business Studies"},{"issue":"3","key":"key2021111212434970800_ref051","doi-asserted-by":"crossref","first-page":"617","DOI":"10.2307\/20650313","article-title":"Offshore information systems project success: the role of social embeddedness and cultural characteristics","volume":"33","year":"2009","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2021111212434970800_ref052","doi-asserted-by":"crossref","first-page":"381","DOI":"10.2307\/3250967","article-title":"Quality management in systems development: an organizational system perspective","volume":"24","year":"2000","journal-title":"MIS Quarterly"},{"issue":"6","key":"key2021111212434970800_ref053","doi-asserted-by":"crossref","first-page":"906","DOI":"10.1287\/mnsc.1090.0995","article-title":"Formal contracts in the presence of relational enforcement mechanisms: evidence from technology development projects","volume":"55","year":"2009","journal-title":"Management Science"},{"issue":"7","key":"key2021111212434970800_ref054","doi-asserted-by":"crossref","first-page":"2827","DOI":"10.1177\/0149206316655872","article-title":"The double-edged effect of contracts on alliance performance","volume":"44","year":"2018","journal-title":"Journal of Management"},{"issue":"1","key":"key2021111212434970800_ref055","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1016\/j.ijinfomgt.2012.06.002","article-title":"Solutions in global software engineering: a systematic literature review","volume":"33","year":"2013","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2021111212434970800_ref056","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1111\/j.1937-5956.2009.01015.x","article-title":"Incentive contracts in projects with unforeseeable uncertainty","volume":"18","year":"2009","journal-title":"Production and Operations Management"},{"issue":"5","key":"key2021111212434970800_ref057","doi-asserted-by":"crossref","first-page":"549","DOI":"10.1108\/02635570510599940","article-title":"Risks factors associated with offshore IT outsourcing","volume":"105","year":"2005","journal-title":"Industrial Management and Data Systems"},{"issue":"3","key":"key2021111212434970800_ref058","doi-asserted-by":"crossref","first-page":"251","DOI":"10.1002\/smj.666","article-title":"Do bridging ties complement strong ties? An empirical examination of alliance ambidexterity","volume":"29","year":"2008","journal-title":"Strategic Management Journal"},{"issue":"1","key":"key2021111212434970800_ref059","doi-asserted-by":"crossref","first-page":"82","DOI":"10.2307\/2989877","article-title":"Work characteristics and subunit communication structure: a contingency analysis","volume":"24","year":"1979","journal-title":"Administrative Science Quarterly"},{"issue":"2","key":"key2021111212434970800_ref060","doi-asserted-by":"crossref","first-page":"281","DOI":"10.2307\/20721428","article-title":"Expectation disconfirmation and technology adoption: polynomial modeling and response surface analysis","volume":"34","year":"2010","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2021111212434970800_ref061","doi-asserted-by":"crossref","first-page":"160","DOI":"10.1016\/j.obhdp.2006.02.003","article-title":"Role of time in self-prediction of behavior","volume":"100","year":"2006","journal-title":"Organizational Behavior and Human Decision Processes"},{"issue":"1","key":"key2021111212434970800_ref062","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1287\/isre.2017.0723","article-title":"Information systems projects and individual developer outcomes: role of project managers and process control","volume":"29","year":"2018","journal-title":"Information Systems Research"},{"issue":"1","key":"key2021111212434970800_ref063","doi-asserted-by":"crossref","first-page":"30","DOI":"10.1108\/IMDS-08-2020-0506","article-title":"The future is now: calling for a focus on temporal issues in information system research","volume":"121","year":"2021","journal-title":"Industrial Management and Data Systems"},{"issue":"5","key":"key2021111212434970800_ref064","doi-asserted-by":"crossref","first-page":"448","DOI":"10.1057\/s41303-016-0021-2","article-title":"A process explanation of the effects of institutional distance between parties in outsourced information systems development projects","volume":"25","year":"2016","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"key2021111212434970800_ref065","doi-asserted-by":"crossref","first-page":"289","DOI":"10.1111\/j.00117315.2004.02059.x","article-title":"How software project risk affects project performance: an investigation of the dimensions of risk and an exploratory model","volume":"35","year":"2004","journal-title":"Decision Sciences"},{"issue":"4","key":"key2021111212434970800_ref066","doi-asserted-by":"crossref","first-page":"359","DOI":"10.2307\/4132313","article-title":"Cross-cultural software production and use: a structurational analysis","volume":"26","year":"2002","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2021111212434970800_ref067","doi-asserted-by":"crossref","first-page":"775","DOI":"10.1287\/isre.2017.0716","article-title":"Technical systems development risk factors: the role of empowering leadership in lowering developers' stress","volume":"28","year":"2017","journal-title":"Information Systems Research"},{"issue":"6","key":"key2021111212434970800_ref068","doi-asserted-by":"crossref","first-page":"995","DOI":"10.1016\/j.ijinfomgt.2016.06.007","article-title":"A systematic review of knowledge sharing challenges and practices in global software development","volume":"36","year":"2016","journal-title":"International Journal of Information Management"},{"issue":"6","key":"key2021111212434970800_ref069","doi-asserted-by":"crossref","first-page":"1058","DOI":"10.1108\/IMDS-05-2016-0187","article-title":"Mitigating hidden costs in service offshoring: a strategic management perspective","volume":"117","year":"2017","journal-title":"Industrial Management and Data Systems"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-09-2020-0559\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-09-2020-0559\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:53:31Z","timestamp":1753394011000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/121\/12\/2365-2386\/510898"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,10,4]]},"references-count":70,"journal-issue":{"issue":"12","published-online":{"date-parts":[[2021,10,4]]},"published-print":{"date-parts":[[2021,11,10]]}},"alternative-id":["10.1108\/IMDS-09-2020-0559"],"URL":"https:\/\/doi.org\/10.1108\/imds-09-2020-0559","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2021,10,4]]}}}