{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T02:59:07Z","timestamp":1768877947593,"version":"3.49.0"},"reference-count":86,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2022,5,26]],"date-time":"2022-05-26T00:00:00Z","timestamp":1653523200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2022,6,21]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The COVID-19 pandemic has brought about significant changes to the lives of many people. One of which is the accelerated digitalization in the commerce sector. Hence, this study looks to determine the antecedents that affect users' mobile shopping actual use during a pandemic.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The research model was founded on the integration of the Protection Motivation Theory and Transactional Theory of Stress. This is in addition to further extending the integrated research model with other constructs to develop a multi-dimensional framework that accounted for the health, personal, technological and social dimensions. The data was collected from users of mobile shopping through an online survey which was then analyzed via Partial Least Squares\u2013Structural Equation\u00a0Modeling.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>This study provides empirical support to establish the major role of COVID-19 pandemic in affecting the actual usage of mobile shopping. Furthermore, the determinants of actual usage of mobile shopping were found to be multi-dimensional. In particular, the Importance-Performance Map Analysis revealed that emphasis should be place on perceived vulnerability.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>As other studies focused on users' intentions, this study looked into the factors that influence the actual usage of mobile shopping. Furthermore, this study emphasizes on the contextualization of time and situation in addition to a multi-dimensional approach toward the subject matter. Overall, this study offers practical insights to stakeholders to better tailor their mobile shopping services in times of a pandemic and advances the literature on actual usage of mobile shopping.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-09-2021-0558","type":"journal-article","created":{"date-parts":[[2022,5,25]],"date-time":"2022-05-25T05:34:24Z","timestamp":1653456864000},"page":"1645-1664","source":"Crossref","is-referenced-by-count":18,"title":["Embracing mobile shopping: what matters most in the midst of a pandemic?"],"prefix":"10.1108","volume":"122","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0649-9183","authenticated-orcid":false,"given":"Xiu Ming","family":"Loh","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8723-8219","authenticated-orcid":false,"given":"Voon Hsien","family":"Lee","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2942-9700","authenticated-orcid":false,"given":"Garry Wei-Han","family":"Tan","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3384-1207","authenticated-orcid":false,"given":"Keng-Boon","family":"Ooi","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1073-058X","authenticated-orcid":false,"given":"Samuel","family":"Fosso Wamba","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2022,5,26]]},"reference":[{"issue":"4","key":"key2022092113251694400_ref001","doi-asserted-by":"crossref","first-page":"831","DOI":"10.2307\/41409963","article-title":"Technostress: technological antecedents and implications","volume":"35","year":"2011","journal-title":"MIS Quarterly"},{"key":"key2022092113251694400_ref002","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2019.102063","article-title":"Mobile application security: role of perceived privacy as the predictor of security perceptions","volume":"52","year":"2020","journal-title":"International Journal of Information Management"},{"key":"key2022092113251694400_ref003","doi-asserted-by":"publisher","DOI":"10.1016\/j.ssmph.2018.11.005","article-title":"Using protection motivation theory to predict intention to adhere to official MMR vaccination recommendations in Switzerland","volume":"7","year":"2019","journal-title":"SSM\u00a0\u2013 Population Health"},{"key":"key2022092113251694400_ref004","doi-asserted-by":"crossref","first-page":"207","DOI":"10.1016\/j.chb.2016.12.013","article-title":"User trust in social networking services: a comparison of Facebook and LinkedIn","volume":"69","year":"2017","journal-title":"Computers in Human Behavior"},{"issue":"12","key":"key2022092113251694400_ref005","doi-asserted-by":"crossref","first-page":"2375","DOI":"10.1108\/IMDS-11-2019-0628","article-title":"The effect of online shopping festival promotion strategies on consumer participation intention","volume":"120","year":"2020","journal-title":"Industrial Management and Data Systems"},{"issue":"2","key":"key2022092113251694400_ref006","doi-asserted-by":"crossref","first-page":"360","DOI":"10.1016\/j.chb.2011.10.005","article-title":"An empirical analysis of the determinants of 3G adoption in China","volume":"28","year":"2012","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2022092113251694400_ref007","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1080\/0144929X.2018.1513563","article-title":"Understanding continuance usage of mobile shopping applications in India: the role of espoused cultural values and perceived risk","volume":"38","year":"2019","journal-title":"Behaviour and Information Technology"},{"issue":"4","key":"key2022092113251694400_ref008","doi-asserted-by":"crossref","first-page":"351","DOI":"10.1504\/IJMC.2013.055748","article-title":"Understanding public users' adoption of mobile health service","volume":"11","year":"2013","journal-title":"International Journal of Mobile Communications"},{"key":"key2022092113251694400_ref009","doi-asserted-by":"crossref","first-page":"284","DOI":"10.1016\/j.jbusres.2020.06.008","article-title":"Effects of COVID-19 on business and research","volume":"117","year":"2020","journal-title":"Journal of Business Research"},{"key":"key2022092113251694400_ref010","article-title":"World Health Organization declares COVID-19 a \u2018pandemic\u2019. 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