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This study posits that process quality and collaboration quality will significantly influence perceptions on satisfaction, since both considerations are expected to improve interactions between the organization and its customers.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The developed research model was tested in the context of B2B e\u2010commerce users, employing structural equation modelling\u2010partial least square to analyze and test the research hypotheses.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Results show that adding process and collaboration quality to the model affects the way system, information, and service quality influences usefulness and satisfaction, suggesting a shift in perspectives and priorities when it comes to B2B e\u2010commerce transactions. Furthermore, results show that process and collaboration quality have significant effects on usefulness and satisfaction, reinforcing the objective of using B2B e\u2010commerce systems across supply chain members.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>This highlights the importance of improving business processes and enhancing collaboration activities, implying that managers should focus their efforts into enhancing customer service on top of system functionalities and features via B2B to better work with their supply chain partners. However, this study is limited in the context of a Taiwanese supply chain, suggesting that further research consider its applicability in different contexts, culturally and geographically, especially given the fact that B2B e\u2010commerce enables cross\u2010border business operations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This study also extends the IS success model, especially in the context of B2B e\u2010commerce, by emphasizing behavioural considerations on top of the functional issues present in any information systems.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-10-2012-0368","type":"journal-article","created":{"date-parts":[[2013,6,11]],"date-time":"2013-06-11T07:54:06Z","timestamp":1370937246000},"page":"908-926","source":"Crossref","is-referenced-by-count":37,"title":["Process quality and collaboration quality on B2B e\u2010commerce"],"prefix":"10.1108","volume":"113","author":[{"given":"Jengchung","family":"Victor Chen","sequence":"first","affiliation":[]},{"given":"Yawen","family":"Chen","sequence":"additional","affiliation":[]},{"given":"Erik","family":"Paolo S. 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