{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,16]],"date-time":"2026-04-16T15:17:26Z","timestamp":1776352646093,"version":"3.51.2"},"reference-count":145,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2015,7,13]],"date-time":"2015-07-13T00:00:00Z","timestamp":1436745600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,7,13]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>\u2013 The purpose of this paper is to investigate the relationships among suppliers\u2019 trust and commitment, transaction-specific investment, switching cost, and customer involvement within the context of relational governance mechanism and the social exchange theory.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>\u2013 The authors use survey data from 214 Chinese manufacturing firms and employ the structural equation model to verify the conceptual model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>\u2013 Relational governance benefits customer involvement. Transaction-specific investment mediates the relationship between trust and commitment of suppliers. Switching costs negatively moderate the relationship between suppliers\u2019 trust and customer involvement, but positively moderate the relationship between suppliers\u2019 commitment and customer involvement.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>\u2013 The authors focus on two key elements of relationship, namely, trust and commitment of suppliers, but neglect other relational factors, such as relational norms and interdependence.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>\u2013 These findings broaden the understanding and present new directions for the implementation of customer involvement from the perspective of relational governance and social exchange theory.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-11-2014-0351","type":"journal-article","created":{"date-parts":[[2015,6,25]],"date-time":"2015-06-25T09:19:32Z","timestamp":1435223972000},"page":"1041-1066","source":"Crossref","is-referenced-by-count":33,"title":["Effects of suppliers\u2019 trust and commitment on customer involvement"],"prefix":"10.1108","volume":"115","author":[{"given":"Yi","family":"Li","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gang","family":"Li","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Taiwen","family":"Feng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2020122300055537000_b1","doi-asserted-by":"crossref","unstructured":"Alam, I. 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