{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,7]],"date-time":"2026-06-07T05:03:06Z","timestamp":1780808586769,"version":"3.54.1"},"reference-count":138,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2020,6,10]],"date-time":"2020-06-10T00:00:00Z","timestamp":1591747200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2020,6,10]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The aim of this study is to explore, identify and understand the impact of technology affordance in the context of social networking sites (SNSs). Moreover, this study incorporates user experience as a moderator, in order to explore behavioral differences between veterans (high-experience users) and newbies (low-experience users).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A research model was developed to examine the influences of three technology affordances: interactivity, information and navigation on user satisfaction and SNS stickiness. Totally 266 data were collected from a famous college in China using an online survey, and structural equation modeling technique was used to examine the proposed research model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The empirical research findings indicated that the three technology affordance attributes exhibited different degrees of influence on user satisfaction, which in turn facilitated SNS stickiness. Particularly, high-experience users were more likely influenced by interactivity and information affordances, while low-experience users are more susceptible to navigation affordance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This study can provide guidelines to the platform administrators to design SNSs from the aspects of interactivity, information and navigation attributes and pay attention to the preference differences between high-experience users and low-experience users.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This study uncovers the significant antecedents of SNS stickiness from a technology affordance lens and reveals the moderating effect of user experience on the relationship between three technology affordance attributes and satisfaction.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-11-2019-0614","type":"journal-article","created":{"date-parts":[[2020,6,16]],"date-time":"2020-06-16T00:55:13Z","timestamp":1592268913000},"page":"1331-1360","source":"Crossref","is-referenced-by-count":115,"title":["Examining user satisfaction and stickiness in social networking sites from a technology affordance lens: uncovering the moderating effect of user experience"],"prefix":"10.1108","volume":"120","author":[{"given":"Zhen","family":"Shao","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Lin","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kuanchin","family":"Chen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Chenliang","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"issue":"5","key":"key2020071803410281300_ref001","doi-asserted-by":"crossref","first-page":"873","DOI":"10.1108\/IMDS-05-2016-0156","article-title":"Co-innovation platform affordances","volume":"117","year":"2017","journal-title":"Industrial Management and Data Systems"},{"issue":"1","key":"key2020071803410281300_ref002","doi-asserted-by":"crossref","first-page":"106","DOI":"10.1108\/ITP-02-2018-0095","article-title":"Perspective of Yemeni students on use of online learning","volume":"33","year":"2019","journal-title":"Information Technology and People"},{"key":"key2020071803410281300_ref003","doi-asserted-by":"crossref","first-page":"656","DOI":"10.1016\/j.sbspro.2012.11.180","article-title":"Exploring Islamic website features that influence user satisfaction: a conceptual model","volume":"65","year":"2012","journal-title":"Procedia-Social and Behavioral Sciences"},{"issue":"1","key":"key2020071803410281300_ref004","doi-asserted-by":"crossref","first-page":"19","DOI":"10.1080\/15456870.2015.972404","article-title":"Information, interactivity, and social media","volume":"23","year":"2015","journal-title":"Atlantic Journal of Communication"},{"issue":"8","key":"key2020071803410281300_ref005","doi-asserted-by":"crossref","first-page":"1759","DOI":"10.1108\/IMDS-07-2015-0296","article-title":"Repurchase intention in the Chinese e-marketplace","volume":"116","year":"2016","journal-title":"Industrial Management and Data Systems"},{"issue":"3","key":"key2020071803410281300_ref006","doi-asserted-by":"crossref","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: an expectation confirmation model","volume":"25","year":"2001","journal-title":"Management Information Systems Quarterly"},{"issue":"1","key":"key2020071803410281300_ref007","doi-asserted-by":"crossref","first-page":"210","DOI":"10.1111\/j.1083-6101.2007.00393.x","article-title":"Social network sites: definition, history, and scholarship","volume":"13","year":"2007","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"1","key":"key2020071803410281300_ref008","first-page":"727","article-title":"A systematic review of social networking research in information systems","volume":"36","year":"2015","journal-title":"Communications of the Association for Information Systems"},{"issue":"4","key":"key2020071803410281300_ref009","doi-asserted-by":"crossref","first-page":"1081","DOI":"10.2307\/41703499","article-title":"Dialectics of collective minding: contradictory appropriations of information technology in a high-risk project","volume":"36","year":"2012","journal-title":"Management Information Systems Quarterly"},{"issue":"4","key":"key2020071803410281300_ref010","doi-asserted-by":"crossref","first-page":"1022","DOI":"10.1016\/j.tele.2016.03.006","article-title":"Once a user, always a user: enablers and inhibitors of continuance intention of mobile social networking sites","volume":"33","year":"2016","journal-title":"Telematics and Informatics"},{"issue":"3","key":"key2020071803410281300_ref011","doi-asserted-by":"crossref","first-page":"158","DOI":"10.1080\/07421222.2015.1099180","article-title":"Strategic relevance of organizational virtues enabled by information technology in organizational innovation","volume":"32","year":"2015","journal-title":"Journal of Management Information Systems"},{"key":"key2020071803410281300_ref012","doi-asserted-by":"crossref","first-page":"159","DOI":"10.1016\/j.chb.2013.10.040","article-title":"An empirical examination of factors affecting college students' stickiness with a web-based English learning environment","volume":"31","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"1-2","key":"key2020071803410281300_ref013","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1300\/J057v09n01_10","article-title":"Internet engagement process: a study correlating Internet features to user experience","volume":"9","year":"2003","journal-title":"Journal of Promotion Management"},{"issue":"1","key":"key2020071803410281300_ref014","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1108\/IntR-11-2013-0236","article-title":"YouTube stickiness: the needs, personal, and environmental perspective","volume":"25","year":"2015","journal-title":"Internet Research"},{"issue":"2","key":"key2020071803410281300_ref015","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1287\/isre.14.2.189.16018","article-title":"A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion\/adoption study","volume":"14","year":"2003","journal-title":"Information Systems Research"},{"issue":"5","key":"key2020071803410281300_ref016","doi-asserted-by":"crossref","first-page":"621","DOI":"10.1016\/j.im.2018.01.003","article-title":"The role of social media in enhancing guanxi and perceived effectiveness of e-commerce institutional mechanisms in online marketplace","volume":"55","year":"2018","journal-title":"Information and Management"},{"key":"key2020071803410281300_ref017","unstructured":"CNNIC (2018), \u201c41st statistical report on Internet development in China\u201d, available at: http:\/\/www.cnnic.net.cn\/hlwfzyj\/hlwxzbg\/hlwtjbg\/201803\/P020180305409870339136."},{"issue":"4","key":"key2020071803410281300_ref018","doi-asserted-by":"crossref","first-page":"1093","DOI":"10.1287\/isre.1120.0423","article-title":"Research commentary\u2014generalizability of information systems research using student subjects\u2014a reflection on our practices and recommendations for future research","volume":"23","year":"2012","journal-title":"Information Systems Research"},{"issue":"4","key":"key2020071803410281300_ref019","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","article-title":"The DeLone and McLean model of information systems success: a ten-year update","volume":"19","year":"2003","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"key2020071803410281300_ref020","doi-asserted-by":"crossref","first-page":"325","DOI":"10.1108\/13522750610689078","article-title":"Exploring the experiential intensity of online shopping environments","volume":"9","year":"2006","journal-title":"Qualitative Market Research: An International Journal"},{"issue":"2-3","key":"key2020071803410281300_ref021","first-page":"331","article-title":"A rude awakening: internet shakeout in 2000","volume":"6","year":"2000","journal-title":"Review of Accounting Studies"},{"issue":"2","key":"key2020071803410281300_ref022","doi-asserted-by":"crossref","first-page":"297","DOI":"10.25300\/MISQ\/2015\/39.2.02","article-title":"Consistent partial least squares path modeling","volume":"39","year":"2015","journal-title":"Management Information Systems Quarterly"},{"key":"key2020071803410281300_ref023","doi-asserted-by":"crossref","first-page":"49","DOI":"10.1016\/j.ijinfomgt.2018.06.002","article-title":"Social tie formation in Chinese online social commerce: the role of IT affordances","volume":"42","year":"2018","journal-title":"International Journal of Information Management"},{"key":"key2020071803410281300_ref024","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1017\/CBO9780511921452.004","article-title":"Students as experimental participants","volume-title":"Cambridge Handbook of Experimental Political Science","year":"2011"},{"issue":"2","key":"key2020071803410281300_ref025","first-page":"113","article-title":"Interactivity, engagement, and technology dependence: understanding users' technology utilisation behaviour","volume":"36","year":"2016","journal-title":"Behaviour and Information Technology"},{"issue":"3","key":"key2020071803410281300_ref026","doi-asserted-by":"crossref","first-page":"377","DOI":"10.1016\/j.im.2018.07.011","article-title":"An app a day keeps a customer connected: explicating loyalty to brands and branded applications through the lens of affordance and service-dominant logic","volume":"56","year":"2019","journal-title":"Information and Management"},{"key":"key2020071803410281300_ref027","doi-asserted-by":"crossref","unstructured":"Faraj, S. and Azad, B. (2012), \u201cThe materiality of technology: an affordance perspective\u201d, in Leonardi, P.M., Nardi, B. and Kallinikos, J. (Eds), Materiality and Organizing: Social Interaction in a Technological World, Oxford University Press, New York, NY.","DOI":"10.1093\/acprof:oso\/9780199664054.003.0012"},{"issue":"4","key":"key2020071803410281300_ref028","doi-asserted-by":"crossref","first-page":"1149","DOI":"10.3758\/BRM.41.4.1149","article-title":"Statistical power analyses using G*Power 3.1: tests for correlation and regression analyses","volume":"41","year":"2009","journal-title":"Behavior Research Methods"},{"key":"key2020071803410281300_ref029","doi-asserted-by":"crossref","first-page":"168","DOI":"10.1016\/j.chb.2014.11.083","article-title":"The dark side of social networking sites: an exploration of the relational and psychological stressors associated with Facebook use and affordances","volume":"45","year":"2015","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2020071803410281300_ref030","first-page":"359","article-title":"The role of parent brand quality for service brand extension success","volume":"13","year":"2010","journal-title":"Journal of Service Research"},{"key":"key2020071803410281300_ref031","first-page":"1","article-title":"The impact of social commerce feature richness on website stickiness through cognitive and affective factors: an experimental study","volume":"36","year":"2019","journal-title":"Electronic Commerce Research and Applications"},{"issue":"2","key":"key2020071803410281300_ref032","doi-asserted-by":"crossref","first-page":"168","DOI":"10.1108\/APJML-07-2013-0086","article-title":"An empirical study on continuance intention of mobile social networking services: integrating the IS success model, network externalities and flow theory","volume":"26","year":"2014","journal-title":"Asia Pacific Journal of Marketing and Logistics"},{"issue":"7","key":"key2020071803410281300_ref033","first-page":"1","article-title":"Structural equation modelling and regression: guidelines for research practice","volume":"4","year":"2000","journal-title":"Communications of the Association for Information Systems"},{"issue":"1","key":"key2020071803410281300_ref034","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1111\/j.1467-8535.2011.01279.x","article-title":"Educational webcasts' acceptance: empirical examination and the role of experience","volume":"44","year":"2013","journal-title":"British Journal of Educational Technology"},{"key":"key2020071803410281300_ref035","volume-title":"The Ecological Approach to Visual Perception","year":"1986"},{"key":"key2020071803410281300_ref036","doi-asserted-by":"crossref","first-page":"8","DOI":"10.1016\/j.jretconser.2017.09.002","article-title":"Heterogeneity in consumers' mobile shopping acceptance: a finite mixture partial least squares modelling approach for exploring and characterising different shopper segments","volume":"40","year":"2018","journal-title":"Journal of Retailing and Consumer Services"},{"key":"key2020071803410281300_ref037","volume-title":"Multivariate Data Analysis: A Global Perspective","year":"2010","edition":"7th ed."},{"key":"key2020071803410281300_ref038","volume-title":"A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM)","year":"2016"},{"key":"key2020071803410281300_ref039","volume-title":"Advanced Issues in Partial Least Squares Structural Equation Modelling (PLS-SEM)","year":"2018"},{"key":"key2020071803410281300_ref040","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1016\/j.techfore.2014.05.012","article-title":"The role of social support on relationship quality and social commerce","volume":"87","year":"2014","journal-title":"Technological Forecasting and Social Change"},{"issue":"1","key":"key2020071803410281300_ref041","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1007\/s11747-014-0403-8","article-title":"A new criterion for assessing discriminant validity in variance-based structural equation modeling","volume":"43","year":"2015","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"key2020071803410281300_ref042","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1108\/IMR-09-2014-0304","article-title":"Testing measurement invariance of composites using partial least squares","volume":"33","year":"2016","journal-title":"International Marketing Review"},{"issue":"1","key":"key2020071803410281300_ref043","doi-asserted-by":"crossref","first-page":"2","DOI":"10.1108\/IMDS-09-2015-0382","article-title":"Using PLS path modeling in new technology research: updated guidelines","volume":"116","year":"2016","journal-title":"Industrial Management & Data Systems"},{"issue":"7","key":"key2020071803410281300_ref044","doi-asserted-by":"crossref","first-page":"1269","DOI":"10.1108\/IMDS-01-2015-0028","article-title":"What catalyses mobile apps usage intention: an empirical analysis","volume":"115","year":"2015","journal-title":"Industrial Management & Data Systems"},{"issue":"1","key":"key2020071803410281300_ref045","doi-asserted-by":"crossref","first-page":"51","DOI":"10.1080\/0144929X.2012.702284","article-title":"Effects of individuals' locus of control and computer self-efficacy on their e-learning acceptance in high-tech companies","volume":"33","year":"2014","journal-title":"Behaviour and Information Technology"},{"issue":"2","key":"key2020071803410281300_ref046","doi-asserted-by":"crossref","first-page":"342","DOI":"10.1016\/j.tele.2015.08.014","article-title":"Exploring the influential factors in continuance usage of mobile social apps: satisfaction, habit, and customer value perspectives","volume":"33","year":"2016","journal-title":"Telematics and Informatics"},{"issue":"7","key":"key2020071803410281300_ref047","doi-asserted-by":"crossref","first-page":"833","DOI":"10.1016\/j.im.2014.08.005","article-title":"Exploring the linkages between perceived information accessibility and microblog stickiness: the moderating role of a sense of community","volume":"51","year":"2014","journal-title":"Information and Management"},{"key":"key2020071803410281300_ref048","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1016\/j.techfore.2016.04.012","article-title":"Effect of perceived value and social influences on mobile app stickiness and in-app purchase intention","volume":"108","year":"2016","journal-title":"Technological Forecasting and Social Change"},{"issue":"3","key":"key2020071803410281300_ref049","first-page":"1557","article-title":"A survey on mobile social networks: applications, platforms, system architectures, and future re-search directions","volume":"17","year":"2014","journal-title":"IEEE Communications Surveys and Tutorials"},{"issue":"1","key":"key2020071803410281300_ref050","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1016\/j.jretai.2018.10.003","article-title":"Antecedents and consequences of customer satisfaction: do they differ across online and offline purchases?","volume":"95","year":"2019","journal-title":"Journal of Retailing"},{"key":"key2020071803410281300_ref051","unstructured":"IResearch (2017), \u201cChina mobile social user insight report\u201d, available at: https:\/\/www.iresearch.com.cn\/ Detail\/report?id=3020&isfree=0."},{"issue":"2","key":"key2020071803410281300_ref052","doi-asserted-by":"crossref","first-page":"91","DOI":"10.1177\/105382599902200206","article-title":"Reasserting the philosophy of experiential education as a vehicle for change in the 21st century","volume":"22","year":"1999","journal-title":"Journal of Experiential Education"},{"issue":"3","key":"key2020071803410281300_ref053","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1177\/1094670514529187","article-title":"The role of customer engagement behavior in value co-creation a service system perspective","volume":"17","year":"2014","journal-title":"Journal of Service Research"},{"issue":"3","key":"key2020071803410281300_ref054","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1145\/2428556.2428573","article-title":"Mobile social networking applications","volume":"56","year":"2013","journal-title":"Communications of the ACM"},{"issue":"1","key":"key2020071803410281300_ref055","doi-asserted-by":"crossref","first-page":"287","DOI":"10.25300\/MISQ\/2019\/14128","article-title":"Using organismic integration theory to explore the associations between users' exercise motivations and fitness technology feature set use","volume":"43","year":"2019","journal-title":"Management Information Systems Quarterly"},{"issue":"1","key":"key2020071803410281300_ref056","doi-asserted-by":"crossref","first-page":"33","DOI":"10.1177\/1367877904040603","article-title":"The cultural logic of media convergence","volume":"7","year":"2004","journal-title":"International Journal of Cultural Studies"},{"key":"key2020071803410281300_ref057","volume-title":"Convergence Culture: Where Old and New Media Collide","year":"2006"},{"issue":"5","key":"key2020071803410281300_ref058","doi-asserted-by":"crossref","first-page":"1172","DOI":"10.1016\/j.chb.2009.04.008","article-title":"How to keep members using the information in a computer supported social network","volume":"25","year":"2009","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2020071803410281300_ref059","doi-asserted-by":"crossref","first-page":"35","DOI":"10.2753\/JOA0091-3367350403","article-title":"Interactivity and its facets revisited: theory and empirical test","volume":"35","year":"2006","journal-title":"Journal of Advertising"},{"issue":"5","key":"key2020071803410281300_ref060","doi-asserted-by":"crossref","first-page":"796","DOI":"10.1287\/orsc.1070.0286","article-title":"Information technology and organizational learning: an investigation of exploration and exploitation processes","volume":"18","year":"2007","journal-title":"Organization Science"},{"key":"key2020071803410281300_ref061","first-page":"197","article-title":"A web for all reasons: uses and gratifications of internet resources for political information","volume-title":"Telematics and Informatics in Journalism and Mass Communication Conference in Washington, DC, 2001","year":"2001"},{"issue":"2","key":"key2020071803410281300_ref062","doi-asserted-by":"crossref","first-page":"299","DOI":"10.2307\/3250940","article-title":"A cross-cultural study on escalation of commitment behavior in software projects","volume":"24","year":"2000","journal-title":"Management Information Systems Quarterly"},{"issue":"1","key":"key2020071803410281300_ref063","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1108\/08876040110381463","article-title":"The impact of switching costs on the customer satisfaction\u2010loyalty link: mobile phone service in France","volume":"15","year":"2001","journal-title":"Journal of Services Marketing"},{"issue":"1","key":"key2020071803410281300_ref064","doi-asserted-by":"crossref","first-page":"147","DOI":"10.2307\/23043493","article-title":"When flexible routines meet flexible technologies: affordance, constraint, and the imbrication of human and material agencies","volume":"35","year":"2011","journal-title":"Management Information Systems Quarterly"},{"key":"key2020071803410281300_ref065","first-page":"102047","article-title":"Predicting mobile wallet resistance: a two-staged structural equation modeling-artificial neural network approach","year":"2019","journal-title":"International Journal of Information Management"},{"issue":"4","key":"key2020071803410281300_ref066","doi-asserted-by":"crossref","first-page":"105","DOI":"10.2753\/JEC1086-4415100404","article-title":"Why do internet users stick with a specific web site? A relationship perspective","volume":"10","year":"2006","journal-title":"International Journal of Electronic Commerce"},{"issue":"1","key":"key2020071803410281300_ref067","doi-asserted-by":"crossref","first-page":"59","DOI":"10.2307\/25148781","article-title":"Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management","volume":"31","year":"2007","journal-title":"Management Information Systems Quarterly"},{"issue":"1","key":"key2020071803410281300_ref068","first-page":"322","article-title":"Employees' exploration of complex systems: an integrative view","volume":"32","year":"2015","journal-title":"Journal of Management Information technologies"},{"issue":"1","key":"key2020071803410281300_ref069","doi-asserted-by":"crossref","first-page":"70","DOI":"10.1016\/j.im.2018.07.002","article-title":"Why funders invest in crowdfunding projects: role of trust from the dual-process perspective","volume":"56","year":"2019","journal-title":"Information and Management"},{"key":"key2020071803410281300_ref070","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1016\/j.chb.2016.11.061","article-title":"Service quality, satisfaction, stickiness, and usage intentions: an exploratory evaluation in the context of WeChat services","volume":"68","year":"2017","journal-title":"Computers in Human Behavior"},{"issue":"6","key":"key2020071803410281300_ref071","doi-asserted-by":"crossref","first-page":"507","DOI":"10.1080\/01449290600740843","article-title":"Online stickiness: its antecedents and effect on purchasing intention","volume":"26","year":"2007","journal-title":"Behaviour and Information Technology"},{"issue":"3","key":"key2020071803410281300_ref072","doi-asserted-by":"crossref","first-page":"340","DOI":"10.1504\/IJWBC.2009.025210","article-title":"Determinants for success in online learning communities","volume":"5","year":"2009","journal-title":"International Journal of Web Based Communities"},{"key":"key2020071803410281300_ref073","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1016\/j.ijinfomgt.2019.05.004","article-title":"Examining gender differences in people's information-sharing decisions on social networking sites","volume":"50","year":"2020","journal-title":"International Journal of Information Management"},{"issue":"5","key":"key2020071803410281300_ref074","doi-asserted-by":"crossref","first-page":"595","DOI":"10.1016\/j.im.2014.03.010","article-title":"Determinants of users' continuance of social networking sites: a self-regulation perspective","volume":"51","year":"2014","journal-title":"Information and Management"},{"issue":"2","key":"key2020071803410281300_ref075","doi-asserted-by":"crossref","first-page":"213","DOI":"10.1016\/j.im.2018.05.009","article-title":"Understanding the interplay of social commerce affordances and swift guanxi: an empirical study","volume":"56","year":"2019","journal-title":"Information and Management"},{"issue":"2","key":"key2020071803410281300_ref076","doi-asserted-by":"crossref","first-page":"207","DOI":"10.2501\/JAR-43-2-207-216","article-title":"Developing a scale to measure the interactivity of websites","volume":"43","year":"2003","journal-title":"Journal of Advertising Research"},{"issue":"3","key":"key2020071803410281300_ref077","first-page":"213","article-title":"Self-disclosure on social networking sites, positive feedback, and social capital among Chinese college students","volume":"38","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"key2020071803410281300_ref078","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1108\/02635571011030006","article-title":"Mobile internet diffusion in China: an empirical study","volume":"110","year":"2010","journal-title":"Industrial Management and Data Systems"},{"issue":"4","key":"key2020071803410281300_ref079","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1080\/00913367.2002.10673685","article-title":"What is interactivity and is it always such a good thing? Implications of definition, person, and situation for the influence of interactivity on advertising effectiveness","volume":"31","year":"2002","journal-title":"Journal of Advertising"},{"issue":"5","key":"key2020071803410281300_ref080","doi-asserted-by":"crossref","first-page":"1104","DOI":"10.1108\/IMDS-05-2018-0221","article-title":"Examining the influential factors for continued social media use","volume":"119","year":"2019","journal-title":"Industrial Management and Data Systems"},{"issue":"1","key":"key2020071803410281300_ref081","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1108\/14684521011024100","article-title":"Demographic differences and the antecedents of blog stickiness","volume":"34","year":"2010","journal-title":"Online Information Review"},{"issue":"11","key":"key2020071803410281300_ref082","doi-asserted-by":"crossref","first-page":"1081","DOI":"10.1080\/0144929X.2011.611822","article-title":"Experience differences and continuance intention of blog sharing","volume":"31","year":"2012","journal-title":"Behaviour and Information Technology"},{"key":"key2020071803410281300_ref083","doi-asserted-by":"crossref","first-page":"40","DOI":"10.1016\/j.chb.2014.08.012","article-title":"Promote physical activity among college students: using media richness and interactivity in web design","volume":"41","year":"2014","journal-title":"Computers in Human Behavior"},{"key":"key2020071803410281300_ref084","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1016\/j.jbusres.2018.02.003","article-title":"The impact of media richness on consumer information search and choice","volume":"87","year":"2018","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2020071803410281300_ref085","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1111\/jcc4.12030","article-title":"The contradictory influence of social media affordances on online communal knowledge sharing","volume":"19","year":"2013","journal-title":"Journal of Computer-Mediated Communication"},{"key":"key2020071803410281300_ref086","doi-asserted-by":"crossref","first-page":"609","DOI":"10.17705\/1jais.00176","article-title":"A foundation for the study of IT effects: a new look at DeSanctis and Poole's concepts of structural features and spirit","volume":"9","year":"2008","journal-title":"Journal of the Association for Information Systems"},{"key":"key2020071803410281300_ref087","first-page":"460","article-title":"Social semiotic aspects of Instagram social network","year":"2017"},{"issue":"1","key":"key2020071803410281300_ref088","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1080\/10410236.2018.1536961","article-title":"Can mobile apps motivate fitness tracking? A study of technological affordances and workout behaviors","volume":"35","year":"2020","journal-title":"Health Communication"},{"issue":"4","key":"key2020071803410281300_ref089","doi-asserted-by":"crossref","first-page":"774","DOI":"10.1108\/IMDS-02-2018-0060","article-title":"Examining factors that influence information disclosure on social network sites from the perspective of network externalities","volume":"119","year":"2019","journal-title":"Industrial Management and Data Systems"},{"issue":"1","key":"key2020071803410281300_ref090","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1016\/j.chb.2011.08.016","article-title":"Make new friends or keep the old: gender and personality differences in social networking use","volume":"28","year":"2012","journal-title":"Computers in Human Behavior"},{"key":"key2020071803410281300_ref091","volume-title":"Design Web Usability","year":"1999"},{"issue":"9","key":"key2020071803410281300_ref092","doi-asserted-by":"crossref","first-page":"1849","DOI":"10.1108\/IMDS-07-2015-0302","article-title":"Mediation analysis in partial least squares path modeling","volume":"116","year":"2016","journal-title":"Industrial Management and Data Systems"},{"issue":"1","key":"key2020071803410281300_ref093","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1016\/j.chb.2011.08.013","article-title":"Responses to an advergaming campaign on a mobile social networking site: an initial research report","volume":"28","year":"2012","journal-title":"Computers in Human Behavior"},{"key":"key2020071803410281300_ref094","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1016\/j.compedu.2018.01.017","article-title":"Could the mobile and social perspectives of mobile social learning platforms motivate learners to learn continuously?","volume":"120","year":"2018","journal-title":"Computers and Education"},{"issue":"1","key":"key2020071803410281300_ref095","doi-asserted-by":"crossref","first-page":"209","DOI":"10.25300\/MISQ\/2014\/38.1.10","article-title":"Swift guanxi in online marketplaces: the role of computer-mediated communication technologies","volume":"38","year":"2014","journal-title":"Management Information Systems Quarterly"},{"issue":"2","key":"key2020071803410281300_ref096","doi-asserted-by":"crossref","first-page":"151","DOI":"10.1287\/isre.13.2.151.88","article-title":"Web site usability, design, and performance metrics","volume":"13","year":"2002","journal-title":"Information Systems Research"},{"key":"key2020071803410281300_ref097","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1016\/j.ijinfomgt.2018.05.006","article-title":"Affordances for sharing domain-specific and complex knowledge on enterprise social media","volume":"43","year":"2018","journal-title":"International Journal of Information Management"},{"key":"key2020071803410281300_ref098","doi-asserted-by":"crossref","first-page":"104","DOI":"10.1016\/j.ijinfomgt.2017.11.007","article-title":"Antecedents of employees' extended use of enterprise systems: an integrative view of person, environment, and technology","volume":"39","year":"2018","journal-title":"International Journal of Information Management"},{"issue":"4","key":"key2020071803410281300_ref099","doi-asserted-by":"crossref","first-page":"623","DOI":"10.2307\/25148814","article-title":"Specifying formative constructs in information systems research","volume":"31","year":"2007","journal-title":"Management Information Systems Quarterly"},{"key":"key2020071803410281300_ref100","first-page":"1","article-title":"The elaboration likelihood model of persuasion","volume-title":"\u201cCommunication and Persuasion","year":"1986"},{"key":"key2020071803410281300_ref101","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1016\/j.chb.2017.02.041","article-title":"Uses and gratifications of social networking sites for bridging and bonding social capital: a comparison of Facebook, Twitter, Instagram, and Snapchat","volume":"72","year":"2017","journal-title":"Computers in Human Behavior"},{"issue":"6","key":"key2020071803410281300_ref102","doi-asserted-by":"crossref","first-page":"477","DOI":"10.1057\/s41303-016-0019-9","article-title":"Triggered essential reviewing: the effect of technology affordances on service experience evaluations","volume":"25","year":"2016","journal-title":"European Journal of Information Systems"},{"issue":"5","key":"key2020071803410281300_ref103","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common method biases in behavioral research: a critical review of the literature and recommended remedies","volume":"88","year":"2003","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"key2020071803410281300_ref104","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/10919392.2012.642242","article-title":"A theoretical framework for consumer e-satisfaction and site stickiness: an evaluation in the context of online hotel reservations","volume":"22","year":"2012","journal-title":"Journal of Organizational Computing and Electronic Commerce"},{"key":"key2020071803410281300_ref105","first-page":"373","article-title":"Team identification, discrete emotions, satisfaction, and event attachment: a social identity perspective","volume":"112","year":"2019","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2020071803410281300_ref106","first-page":"169","article-title":"Assessing heterogeneity in customer satisfaction studies: across industry similarities and within industry differences","volume":"22","year":"2011","journal-title":"Advances in International Marketing"},{"issue":"9","key":"key2020071803410281300_ref107","doi-asserted-by":"crossref","first-page":"1865","DOI":"10.1108\/IMDS-10-2015-0449","article-title":"Gain more insight from your PLS-SEM results","volume":"116","year":"2016","journal-title":"Industrial Management and Data Systems"},{"issue":"4","key":"key2020071803410281300_ref108","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1002\/mar.20061","article-title":"The moderating effect of on-line experience on the antecedents and consequences of on-line satisfaction","volume":"22","year":"2005","journal-title":"Psychology and Marketing"},{"key":"key2020071803410281300_ref109","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1016\/j.techfore.2019.01.023","article-title":"Platform strategies and user stickiness in the online video industry","volume":"143","year":"2019","journal-title":"Technological Forecasting and Social Change"},{"key":"key2020071803410281300_ref110","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1016\/j.ijinfomgt.2018.10.002","article-title":"Building Guanxi network in the mobile social platform: a social capital perspective","volume":"44","year":"2019","journal-title":"International Journal of Information Management"},{"key":"key2020071803410281300_ref111","doi-asserted-by":"crossref","first-page":"100823","DOI":"10.1016\/j.elerap.2018.100823","article-title":"Antecedents of trust and continuance intention in mobile payment platforms: the moderating effect of gender","volume":"33","year":"2019","journal-title":"Electronic Commerce Research and Applications"},{"issue":"11","key":"key2020071803410281300_ref112","doi-asserted-by":"crossref","first-page":"2754","DOI":"10.1002\/asi.23602","article-title":"Herd behavior in consumers' adoption of online reviews","volume":"67","year":"2016","journal-title":"Journal of the Association for Information Science and Technology"},{"key":"key2020071803410281300_ref113","doi-asserted-by":"crossref","first-page":"169","DOI":"10.1016\/j.indmarman.2017.05.008","article-title":"Does importer involvement contribute to product innovation? The role of export market factors and intra-firm coordination","volume":"78","year":"2019","journal-title":"Industrial Marketing Management"},{"issue":"3","key":"key2020071803410281300_ref114","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1108\/IMR-09-2014-0304","article-title":"Testing measurement invariance of composites using partial least squares","volume":"33","year":"2016","journal-title":"International Marketing Review"},{"issue":"3","key":"key2020071803410281300_ref115","doi-asserted-by":"crossref","first-page":"385","DOI":"10.1080\/09585192.2016.1278254","article-title":"Racial harassment and job satisfaction in South Africa: the moderating effects of career orientations and managerial rank","volume":"30","year":"2019","journal-title":"International Journal of Human Resource Management"},{"issue":"1","key":"key2020071803410281300_ref116","doi-asserted-by":"crossref","first-page":"268","DOI":"10.1080\/07421222.2017.1297642","article-title":"Gamification in the workplace: the central role of the aesthetic experience","volume":"34","year":"2017","journal-title":"Journal of Management Information Systems"},{"key":"key2020071803410281300_ref117","unstructured":"Sundar, S.S. (2008), \u201cThe MAIN model: a heuristic approach to understanding technology effects on credibility\u201d, in Metzger, M.J. and Flanagin, A.J. (Eds), Digital Media, Youth, and Credibility, The MIT Press, Cambridge, MA."},{"issue":"5","key":"key2020071803410281300_ref118","doi-asserted-by":"crossref","first-page":"595","DOI":"10.1177\/0093650214534962","article-title":"Theoretical importance of contingency in human-computer interaction: effects of message interactivity on user engagement","volume":"43","year":"2016","journal-title":"Communication Research"},{"issue":"1","key":"key2020071803410281300_ref119","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1287\/isre.14.1.47.14767","article-title":"Informational influence in organizations: an integrated approach to knowledge adoption","volume":"14","year":"2003","journal-title":"Information Systems Research"},{"issue":"8","key":"key2020071803410281300_ref120","doi-asserted-by":"crossref","first-page":"2270","DOI":"10.1016\/j.tele.2018.09.005","article-title":"The interactive mobile social media advertising: an imminent approach to advertise tourism products and services?","volume":"35","year":"2018","journal-title":"Telematics and Informatics"},{"key":"key2020071803410281300_ref121","volume-title":"PLS Path Modeling-A Software Review","year":"2006"},{"key":"key2020071803410281300_ref122","doi-asserted-by":"crossref","first-page":"224","DOI":"10.1016\/j.chb.2017.03.047","article-title":"Modelling continuance intention of citizens in government Facebook page: a complementary PLS approach","volume":"73","year":"2017","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"key2020071803410281300_ref123","doi-asserted-by":"crossref","first-page":"425","DOI":"10.2307\/30036540","article-title":"User acceptance of information technology: toward a unified view","volume":"27","year":"2003","journal-title":"Management Information Systems Quarterly"},{"issue":"1","key":"key2020071803410281300_ref124","doi-asserted-by":"crossref","first-page":"157","DOI":"10.2307\/41410412","article-title":"Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology","volume":"36","year":"2012","journal-title":"Management Information Systems Quarterly"},{"key":"key2020071803410281300_ref125","doi-asserted-by":"crossref","first-page":"229","DOI":"10.1016\/j.chb.2014.04.051","article-title":"The effects of social networking site (SNSs) use on college students' friendship and well-being","volume":"37","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"5","key":"key2020071803410281300_ref126","doi-asserted-by":"crossref","first-page":"625","DOI":"10.1016\/j.im.2016.01.006","article-title":"\u201cThe stickiness intention of group-buying websites: the integration of the commitment\u2013trust theory and e-commerce success model\u201d","volume":"53","year":"2016","journal-title":"Information and Management"},{"issue":"2","key":"key2020071803410281300_ref127","doi-asserted-by":"crossref","first-page":"171","DOI":"10.1111\/jcc4.12041","article-title":"Social media as information source: recency of updates and credibility of information","volume":"19","year":"2014","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"1","key":"key2020071803410281300_ref128","doi-asserted-by":"crossref","first-page":"177","DOI":"10.2307\/20650284","article-title":"Using PLS path modeling for assessing hierarchical construct models: guidelines and empirical illustration","volume":"33","year":"2009","journal-title":"Management Information Systems Quarterly"},{"issue":"6","key":"key2020071803410281300_ref129","doi-asserted-by":"crossref","first-page":"762","DOI":"10.1108\/OIR-05-2015-0152","article-title":"Adoption of mobile social networking sites for learning","volume":"39","year":"2015","journal-title":"Online Information Review"},{"key":"key2020071803410281300_ref130","first-page":"101997","article-title":"Time to seize the digital evolution: adoption of blockchain in operations and supply chain management among Malaysian SMEs","year":"2019","journal-title":"International Journal of Information Management"},{"issue":"4","key":"key2020071803410281300_ref131","doi-asserted-by":"crossref","first-page":"1342","DOI":"10.1287\/isre.1120.0416","article-title":"Research note-effects of individual self-protection, industry self-regulation, and government regulation on privacy concerns: a study of location-based services","volume":"23","year":"2012","journal-title":"Information Systems Research"},{"issue":"5","key":"key2020071803410281300_ref132","doi-asserted-by":"crossref","first-page":"749","DOI":"10.1287\/orsc.1070.0307","article-title":"Information technology and the changing fabric of organization","volume":"18","year":"2007","journal-title":"Organization Science"},{"key":"key2020071803410281300_ref133","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1145\/1400214.1400244","article-title":"Motivational affordances: reasons for ICT design and use","volume":"51","year":"2008","journal-title":"Communications of the ACM"},{"issue":"2","key":"key2020071803410281300_ref134","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/10864415.2001.11044237","article-title":"User expectations and rankings of quality factors in different web site domains","volume":"6","year":"2001","journal-title":"International Journal of Electronic Commerce"},{"issue":"3","key":"key2020071803410281300_ref135","doi-asserted-by":"crossref","first-page":"229","DOI":"10.1016\/j.ijinfomgt.2016.04.010","article-title":"Influence of customer engagement with company social networks on stickiness: mediating effect of customer value creation","volume":"37","year":"2017","journal-title":"International Journal of Information Management"},{"issue":"6","key":"key2020071803410281300_ref136","doi-asserted-by":"crossref","first-page":"930","DOI":"10.1108\/02635571011055126","article-title":"The effect of flow experience on mobile SNSs users' loyalty","volume":"110","year":"2010","journal-title":"Industrial Management and Data Systems"},{"issue":"1","key":"key2020071803410281300_ref137","doi-asserted-by":"crossref","first-page":"273","DOI":"10.2753\/MIS0742-1222290108","article-title":"Attracted to or locked in? Predicting continuance intention in social virtual world services","volume":"29","year":"2012","journal-title":"Journal of Management Information Systems"},{"key":"key2020071803410281300_ref138","doi-asserted-by":"crossref","first-page":"642","DOI":"10.4018\/978-1-59140-989-2.ch107","article-title":"Navigability Design and Measurement","volume-title":"Encyclopedia of Portal Technologies and Applications","year":"2007"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-11-2019-0614\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-11-2019-0614\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:54:06Z","timestamp":1753394046000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/120\/7\/1331-1360\/389979"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,6,10]]},"references-count":138,"journal-issue":{"issue":"7","published-print":{"date-parts":[[2020,6,10]]}},"alternative-id":["10.1108\/IMDS-11-2019-0614"],"URL":"https:\/\/doi.org\/10.1108\/imds-11-2019-0614","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2020,6,10]]}}}