{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,10]],"date-time":"2026-04-10T20:44:15Z","timestamp":1775853855798,"version":"3.50.1"},"reference-count":94,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2020,7,29]],"date-time":"2020-07-29T00:00:00Z","timestamp":1595980800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IMDS"],"published-print":{"date-parts":[[2021,6,7]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This paper aims to investigate the temporal dynamics of users browsing activity on a hotel website in order to derive effective marketing strategies and constantly improve website effectiveness. Users' activities on the hotel's website on yearly, monthly, daily and hourly basis are examined and compared, demonstrating the power of informatics and data analytics.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A total of 29,976 hourly Weblog files from 1 August 2014 to 31 December 2017 were collected from a luxury hotel in Hong Kong. ANOVA and post-hoc comparisons were used to analyse the data.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Users' browsing behaviours, particularly stickiness, on the hotel website differ on yearly, monthly, daily and weekly bases. Users' activities increased steadily from 2014 to 2016, but dropped in 2017. Users are most active from July to September, on weekdays, and from noon to evening time. The month-, day-, and hour-based behaviours changed through years. The analysis of big data determines strategic and operational management and marketing decision-making.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>Understanding the usage patterns of their websites allow organisations to make a range of strategic, marketing, pricing and distribution decisions to optimise their performance. Fluctuation of website usage and level of customer engagement have implications on customer support and services, as well as strategic partnership decisions.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Leveraging the power of big data analytics, this paper adds to the existing literature by performing a comprehensive analysis on the temporal dynamics of users' online browsing behaviours.<\/jats:p><\/jats:sec>","DOI":"10.1108\/imds-12-2019-0709","type":"journal-article","created":{"date-parts":[[2020,7,29]],"date-time":"2020-07-29T02:16:15Z","timestamp":1595988975000},"page":"1398-1416","source":"Crossref","is-referenced-by-count":15,"title":["Dynamics of hotel website browsing activity: the power of informatics and data analytics"],"prefix":"10.1108","volume":"121","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8535-9597","authenticated-orcid":false,"given":"Irene Cheng Chu","family":"Chan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jing","family":"Ma","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7199-3757","authenticated-orcid":false,"given":"Rob","family":"Law","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9148-6090","authenticated-orcid":false,"given":"Dimitrios","family":"Buhalis","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Richard","family":"Hatter","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2020,7,29]]},"reference":[{"issue":"1","key":"key2021060810250692500_ref001","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1108\/IJCHM-03-2019-0247","article-title":"The impact of online reputation on hotel profitability","volume":"32","year":"2020","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"November","key":"key2021060810250692500_ref002","first-page":"R44","article-title":"Finding the needles","year":"1999","journal-title":"The Wall Street Journal"},{"key":"key2021060810250692500_ref003","doi-asserted-by":"crossref","first-page":"333","DOI":"10.1007\/978-3-211-93971-0_28","article-title":"Effectiveness of eBrochures: an analysis of use patterns","volume-title":"Information and Communication Technologies in Tourism 2009","year":"2009"},{"issue":"1","key":"key2021060810250692500_ref004","doi-asserted-by":"crossref","first-page":"93","DOI":"10.1300\/J073v10n01_06","article-title":"International students' travel behavior: a model of the travel-related consumer\/dissatisfaction process","volume":"10","year":"2001","journal-title":"Journal of Travel and Tourism Marketing"},{"key":"key2021060810250692500_ref005","first-page":"89","article-title":"Optimizing web traffic via the media scheduling problem","year":"2009"},{"key":"key2021060810250692500_ref006","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.ins.2011.12.009","article-title":"Characterizing user navigation and interactions in online social networks","volume":"195","year":"2012","journal-title":"Information Sciences"},{"issue":"4","key":"key2021060810250692500_ref007","doi-asserted-by":"crossref","first-page":"222","DOI":"10.1016\/j.elerap.2014.09.001","article-title":"The effect of website features in online relationship marketing: a case of online hotel booking","volume":"14","year":"2015","journal-title":"Electronic Commerce Research and Applications"},{"issue":"4","key":"key2021060810250692500_ref008","doi-asserted-by":"crossref","first-page":"601","DOI":"10.1080\/14616688.2012.762540","article-title":"Temporal activity patterns of theme park visitors","volume":"15","year":"2013","journal-title":"Tourism Geographies"},{"issue":"3","key":"key2021060810250692500_ref009","doi-asserted-by":"crossref","first-page":"2","DOI":"10.1002\/dir.20082","article-title":"Word of mouth communication within online communities: conceptualizing the online social network","volume":"21","year":"2007","journal-title":"Journal of Interactive Marketing"},{"issue":"1","key":"key2021060810250692500_ref010","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1016\/j.intmar.2008.10.004","article-title":"Click here for Internet insight: advances in clickstream data analysis in marketing","volume":"23","year":"2009","journal-title":"Journal of Interactive Marketing"},{"key":"key2021060810250692500_ref011","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1016\/j.ijhm.2017.11.011","article-title":"Smart hospitality \u2013 interconnectivity and interoperability towards an ecosystem","volume":"71","year":"2018","journal-title":"International Journal of Hospitality Management"},{"key":"key2021060810250692500_ref012","doi-asserted-by":"crossref","first-page":"241","DOI":"10.1007\/978-3-319-14343-9_18","article-title":"Social media return on investment and performance evaluation in the hotel industry context","volume-title":"Information and Communication Technologies in Tourism 2015","year":"2015"},{"issue":"5","key":"key2021060810250692500_ref013","doi-asserted-by":"crossref","first-page":"563","DOI":"10.1080\/10548408.2019.1592059","article-title":"Real-time co-creation and nowness service: lessons from tourism and hospitality","volume":"36","year":"2019","journal-title":"Journal of Travel and Tourism Marketing"},{"issue":"4","key":"key2021060810250692500_ref014","doi-asserted-by":"crossref","first-page":"484","DOI":"10.1108\/JOSM-12-2018-0398","article-title":"Technological disruptions in services: lessons from tourism and hospitality","volume":"30","year":"2019","journal-title":"Journal of Service Management"},{"issue":"1","key":"key2021060810250692500_ref015","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1108\/TR-06-2019-0258","article-title":"Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article","volume":"75","year":"2020","journal-title":"Tourism Review"},{"issue":"1","key":"key2021060810250692500_ref016","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1080\/13683500.2015.1055714","article-title":"Fashionability vis-\u00e0-vis rationality: investigating factors driving users'e-tourism website stickiness","volume":"21","year":"2018","journal-title":"Current Issues in Tourism"},{"issue":"2","key":"key2021060810250692500_ref017","doi-asserted-by":"crossref","first-page":"425","DOI":"10.1108\/IMDS-04-2016-0141","article-title":"Analysing customer behaviour in mobile app usage","volume":"117","year":"2017","journal-title":"Industrial Management and Data Systems"},{"issue":"2","key":"key2021060810250692500_ref018","doi-asserted-by":"crossref","first-page":"228","DOI":"10.1108\/02635570810847590","article-title":"TQM, managerial factors and performance in the Spanish hotel industry","volume":"108","year":"2008","journal-title":"Industrial Management and Data Systems"},{"issue":"2","key":"key2021060810250692500_ref019","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1016\/j.chb.2009.09.003","article-title":"Who interacts on the Web?: the intersection of users' personality and social media use","volume":"26","year":"2010","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2021060810250692500_ref020","doi-asserted-by":"crossref","first-page":"94","DOI":"10.1002\/mar.20322","article-title":"Toward an integrated framework for online consumer behavior and decision making process: a review","volume":"27","year":"2010","journal-title":"Psychology and Marketing"},{"issue":"7","key":"key2021060810250692500_ref021","doi-asserted-by":"crossref","first-page":"1070","DOI":"10.1080\/09669582.2013.802328","article-title":"Understanding temporal rhythms and travel behaviour at destinations: potential ways to achieve more sustainable travel","volume":"21","year":"2013","journal-title":"Journal of Sustainable Tourism"},{"issue":"4","key":"key2021060810250692500_ref022","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1108\/03090569410061196","article-title":"Decision making and habit in shopping times","volume":"28","year":"1994","journal-title":"European Journal of Marketing"},{"issue":"8","key":"key2021060810250692500_ref023","doi-asserted-by":"crossref","first-page":"1153","DOI":"10.1016\/j.jbusres.2012.03.011","article-title":"Understanding service quality in a virtual travel community environment","volume":"66","year":"2013","journal-title":"Journal of Business Research"},{"key":"key2021060810250692500_ref024","unstructured":"eMarketer (2017), \u201cHotels allocate more budget for digital marketing and social\u201d, available at: https:\/\/www.emarketer.com\/Article\/Hotels-Allocate-More-Budget-Digital-Marketing-Social\/1015655 (assessed 22 February 2020)."},{"key":"key2021060810250692500_ref025","unstructured":"Fuel (2019), \u201cLeisure travel trends study: get the latest on trends for travel planning in 2019\u201d, available at: https:\/\/www.fueltravel.com\/2019-leisure-travel-trends-study\/ (assessed 22 February 2020)."},{"issue":"1","key":"key2021060810250692500_ref026","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1016\/j.jretconser.2006.03.001","article-title":"Exploring night-time grocery shopping behaviour","volume":"14","year":"2007","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"1","key":"key2021060810250692500_ref027","first-page":"61","article-title":"Shopping day and time preferences of Malaysian hypermarket consumers","volume":"1","year":"2015","journal-title":"Australian Journal of Business and Economic Studies"},{"issue":"6","key":"key2021060810250692500_ref028","doi-asserted-by":"crossref","first-page":"1468","DOI":"10.1016\/j.tourman.2012.01.016","article-title":"Web users' behavioural patterns of tourism information search: from online to offline","volume":"33","year":"2012","journal-title":"Tourism Management"},{"key":"key2021060810250692500_ref029","unstructured":"Hong Kong Tourism Board (2017), \u201cTotal visitor arrivals\u201d, available at: https:\/\/securepartnernet.hktb.com\/en\/research_statistics\/tourism_statistics_database\/index.html (accessed 2 September 2018)."},{"issue":"2","key":"key2021060810250692500_ref030","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1509\/jm.11.0436","article-title":"Estimating the effect of travel distance on unplanned spending: applications to mobile promotion strategies","volume":"77","year":"2013","journal-title":"Journal of Marketing"},{"issue":"4","key":"key2021060810250692500_ref031","doi-asserted-by":"crossref","first-page":"872","DOI":"10.1108\/TR-04-2018-0054","article-title":"Information technology competency and knowledge management in the hospitality industry service supply chain","volume":"74","year":"2019","journal-title":"Tourism Review"},{"issue":"4","key":"key2021060810250692500_ref032","first-page":"0975","article-title":"Web log analysis for identifying the number of visitors and their behavior to enhance the accessibility and usability of website","volume":"110","year":"2015","journal-title":"International Journal of Computer Applications"},{"issue":"3","key":"key2021060810250692500_ref033","doi-asserted-by":"crossref","first-page":"371","DOI":"10.13060\/00380288.2018.54.3.411","article-title":"The mid-week effect and why Thursdays are blue: the weekly rhythm of satisfaction in Hungary","volume":"54","year":"2018","journal-title":"Czech Sociological Review"},{"issue":"1","key":"key2021060810250692500_ref034","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1108\/TR-06-2019-0224","article-title":"Competitive intelligence in hospitality and tourism: a perspective article","volume":"75","year":"2019","journal-title":"Tourism Review"},{"key":"key2021060810250692500_ref035","article-title":"Portrait of an online shopper: understanding and predicting consumer behavior","year":"2016"},{"key":"key2021060810250692500_ref036","first-page":"433","article-title":"A framework for Weblog data analysis using HIVE in hadoop framework","volume-title":"Proceedings of International Conference on Recent Advancement on Computer and Communications in Bhopal, Madhya Pradesh, India, 2017","year":"2018"},{"issue":"9","key":"key2021060810250692500_ref037","doi-asserted-by":"crossref","first-page":"712","DOI":"10.1108\/02635570410567702","article-title":"Evaluation research of information and supporting interface in electronic commerce web sites","volume":"104","year":"2004","journal-title":"Industrial Management and Data Systems"},{"issue":"2","key":"key2021060810250692500_ref038","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1108\/IJCHM-05-2014-0218","article-title":"Online and social media recruitment: hospitality employer and prospective employee considerations","volume":"28","year":"2016","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"1","key":"key2021060810250692500_ref039","doi-asserted-by":"crossref","first-page":"104","DOI":"10.1108\/TR-03-2017-0064","article-title":"Data-focused managerial challenges within the hotel sector","volume":"74","year":"2019","journal-title":"Tourism Review"},{"issue":"5","key":"key2021060810250692500_ref040","doi-asserted-by":"crossref","first-page":"727","DOI":"10.1108\/IJCHM-08-2013-0367","article-title":"Progress on information and communication technologies in hospitality and tourism","volume":"26","year":"2014","journal-title":"International Journal of Contemporary Hospitality Management"},{"key":"key2021060810250692500_ref041","article-title":"Time-varying browsing behavior of hotel website users","volume":"9","year":"2018","journal-title":"E-Review of Tourism Research (eRTR)"},{"key":"key2021060810250692500_ref042","first-page":"319","article-title":"Temporal dynamics of hotel website browsing activity","year":"2019"},{"issue":"1","key":"key2021060810250692500_ref043","doi-asserted-by":"crossref","first-page":"286","DOI":"10.1108\/TR-05-2019-0150","article-title":"Hotel technology: a perspective article","volume":"75","year":"2020","journal-title":"Tourism Review"},{"issue":"2","key":"key2021060810250692500_ref044","doi-asserted-by":"crossref","first-page":"757","DOI":"10.1108\/IJCHM-12-2015-0722","article-title":"Investigating antecedents and outcome of telepresence on a hotel's website","volume":"30","year":"2018","journal-title":"International Journal of Contemporary Hospitality Management"},{"key":"key2021060810250692500_ref045","doi-asserted-by":"crossref","first-page":"255","DOI":"10.1007\/978-3-211-77280-5_23","article-title":"Analyzing a hotel website's access paths","volume-title":"Information and Communication Technologies in Tourism 2008","year":"2008"},{"key":"key2021060810250692500_ref046","article-title":"Behaviour of online visitors to Hotel ICON: a weekday-weekend analysis","volume":"7","year":"2016","journal-title":"E-Review of Tourism Research"},{"issue":"1","key":"key2021060810250692500_ref047","doi-asserted-by":"crossref","first-page":"50","DOI":"10.1108\/TR-09-2017-0149","article-title":"Smart hospitality: taiwan hotel stakeholder perspectives","volume":"74","year":"2019","journal-title":"Tourism Review"},{"key":"key2021060810250692500_ref048","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.ijhm.2017.01.001","article-title":"An empirical study on the influence of economy hotelwebsite quality on online booking intentions","volume":"63","year":"2017","journal-title":"International Journal of Hospitality Management"},{"issue":"3","key":"key2021060810250692500_ref049","doi-asserted-by":"crossref","first-page":"132","DOI":"10.1145\/1666420.1666454","article-title":"Is stickiness profitable for electronic retailers?","volume":"53","year":"2010","journal-title":"Communications of the ACM"},{"issue":"6","key":"key2021060810250692500_ref050","doi-asserted-by":"crossref","first-page":"507","DOI":"10.1080\/01449290600740843","article-title":"Online stickiness: its antecedents and effect on purchasing intention","volume":"26","year":"2007","journal-title":"Behaviour and Information Technology"},{"issue":"2","key":"key2021060810250692500_ref051","doi-asserted-by":"crossref","first-page":"304","DOI":"10.1016\/j.datak.2006.06.001","article-title":"Combined mining of Web server logs and web contents for classifying user navigation patterns and predicting users' future requests","volume":"61","year":"2007","journal-title":"Data and Knowledge Engineering"},{"issue":"5","key":"key2021060810250692500_ref052","doi-asserted-by":"crossref","first-page":"1005","DOI":"10.1108\/IMDS-06-2015-0235","article-title":"Effects of quality management on hospitality performance in different contexts","volume":"116","year":"2016","journal-title":"Industrial Management and Data Systems"},{"issue":"7","key":"key2021060810250692500_ref053","doi-asserted-by":"crossref","first-page":"1738","DOI":"10.1287\/mnsc.2013.1836","article-title":"Mobile targeting","volume":"60","year":"2014","journal-title":"Management Science"},{"issue":"1","key":"key2021060810250692500_ref054","doi-asserted-by":"crossref","first-page":"299","DOI":"10.1108\/TR-06-2019-0259","article-title":"Big Data and analytics in tourism and hospitality: a perspective article","volume":"75","year":"2019","journal-title":"Tourism Review"},{"issue":"4","key":"key2021060810250692500_ref055","doi-asserted-by":"crossref","first-page":"465","DOI":"10.1108\/TR-12-2017-0201","article-title":"Hotels that most rely on Booking.com \u2013 online travel agencies (OTAs) and hotel distribution channels","volume":"73","year":"2018","journal-title":"Tourism Review"},{"issue":"1","key":"key2021060810250692500_ref056","first-page":"1","article-title":"Comparing reservation channels for hotel rooms: a behavioral perspective","volume":"33","year":"2015","journal-title":"Journal of Travel and Tourism Marketing"},{"issue":"4","key":"key2021060810250692500_ref057","doi-asserted-by":"crossref","first-page":"385","DOI":"10.1080\/10447310801973739","article-title":"Challenges of capturing natural web-based user behaviors","volume":"24","year":"2008","journal-title":"International Journal of Human-Computer Interaction"},{"issue":"2","key":"key2021060810250692500_ref058","doi-asserted-by":"crossref","first-page":"284","DOI":"10.1016\/j.ijhm.2007.07.023","article-title":"Users' perceptions of two types of hotel reservation Web sites","volume":"27","year":"2008","journal-title":"International Journal of Hospitality Management"},{"key":"key2021060810250692500_ref059","doi-asserted-by":"crossref","first-page":"255","DOI":"10.1111\/ijmr.12129","article-title":"Consumer behavior and order fulfilment in online retailing: a systematic review","volume":"20","year":"2018","journal-title":"International Journal of Management Reviews"},{"issue":"1","key":"key2021060810250692500_ref060","doi-asserted-by":"crossref","first-page":"290","DOI":"10.1108\/TR-06-2019-0216","article-title":"Online tourism and hospitality distribution: a perspective article","volume":"75","year":"2019","journal-title":"Tourism Review"},{"key":"key2021060810250692500_ref061","doi-asserted-by":"publisher","DOI":"10.1108\/TR-02-2019-0039","article-title":"Hotel website quality, performance, telepresence and behavioral intentions","year":"2020","journal-title":"Tourism Review"},{"key":"key2021060810250692500_ref062","doi-asserted-by":"crossref","first-page":"773","DOI":"10.1016\/S0747-5632(04)00035-4","article-title":"Expectations and memory in link search","volume":"21","year":"2005","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2021060810250692500_ref063","doi-asserted-by":"crossref","first-page":"801","DOI":"10.1108\/IJCHM-02-2015-0073","article-title":"Customer acceptance of cashless payment systems in the hospitality industry","volume":"28","year":"2016","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"2","key":"key2021060810250692500_ref064","first-page":"200","article-title":"Search engine marketing: transforming search engines to hotel distribution channels","volume":"52","year":"2011","journal-title":"Cornell Hotel and Restaurant Administration Quarterly"},{"issue":"10","key":"key2021060810250692500_ref065","doi-asserted-by":"crossref","first-page":"1451","DOI":"10.1080\/02642060903026254","article-title":"Consumer's travel website transferring behaviour: analysis using clickstream data-time, frequency, and spending","volume":"29","year":"2009","journal-title":"Service Industries Journal"},{"key":"key2021060810250692500_ref066","doi-asserted-by":"crossref","first-page":"477","DOI":"10.1016\/j.tourman.2010.03.015","article-title":"Google analytics for measuring website performance","volume":"32","year":"2011","journal-title":"Tourism Management"},{"key":"key2021060810250692500_ref067","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1016\/j.jhtm.2013.05.002","article-title":"Who booked five-star hotels in Macau? A study of hotel guests' online booking intention","volume":"20","year":"2013","journal-title":"Journal of Hospitality and Tourism Management"},{"key":"key2021060810250692500_ref068","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1111\/j.1468-2370.2010.00280.x","article-title":"Online customer experience: a review of the business-to-consumer online purchase context","volume":"13","year":"2011","journal-title":"International Journal of Management Reviews"},{"issue":"9\/10","key":"key2021060810250692500_ref069","doi-asserted-by":"crossref","first-page":"1828","DOI":"10.1108\/EJM-04-2013-0193","article-title":"The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites","volume":"48","year":"2014","journal-title":"European Journal of Marketing"},{"key":"key2021060810250692500_ref070","doi-asserted-by":"crossref","first-page":"566","DOI":"10.1007\/3-211-27283-6_51","article-title":"Using log file analysis and website assessment to improve hospitality websites","volume-title":"Information and Communication Technologies in Tourism 2005","year":"2005"},{"issue":"4","key":"key2021060810250692500_ref071","doi-asserted-by":"crossref","first-page":"147","DOI":"10.1027\/1614-2241\/a000016","article-title":"Is itreally robust? Reinvestigating the robustness of ANOVA againstviolations of the normal distribution assumption","volume":"6","year":"2010","journal-title":"Methodology: European Journal of Research Methods for the Behavioral and Social Sciences"},{"issue":"4","key":"key2021060810250692500_ref072","doi-asserted-by":"crossref","first-page":"174","DOI":"10.1016\/j.elerap.2009.03.003","article-title":"Do countercyclical-weekend effects persist in online retail markets?","volume":"8","year":"2009","journal-title":"Electronic Commerce Research and Applications"},{"issue":"5","key":"key2021060810250692500_ref073","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1108\/10610420810896086","article-title":"Causal path modeling of grocery shopping in hypermarkets","volume":"17","year":"2008","journal-title":"The Journal of Product and Brand Management"},{"key":"key2021060810250692500_ref074","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1007\/978-3-211-99407-8_17","article-title":"Looking does not automatically lead to booking: analysis of clickstreams on a Chinese travel agency website","volume-title":"Information and Communication Technologies in Tourism 2010","year":"2010"},{"key":"key2021060810250692500_ref075","unstructured":"SiteMinder (2017), \u201cGlobal hotel business index 2017: a visual look at financial plans, focus points, and future predictions\u201d, available at: https:\/\/www.siteminder.com\/ (assessed 22 February 2020)."},{"issue":"2","key":"key2021060810250692500_ref076","doi-asserted-by":"crossref","first-page":"245","DOI":"10.1016\/S0167-9236(02)00109-4","article-title":"Web page clustering using a self-organizing map of user navigation patterns","volume":"35","year":"2003","journal-title":"Decision Support Systems"},{"key":"key2021060810250692500_ref077","unstructured":"Starkov, M. and O'Brien, S. (2015), \u201cHotelier's action plan to win back market share from the OTAs\u201d, available at: http:\/\/blog.hebsdigital.com\/hoteliers-action-plan-to-win-back-market-share-from-the-otas\/ (assessed 22 February 2020)."},{"issue":"1","key":"key2021060810250692500_ref078","doi-asserted-by":"crossref","first-page":"355","DOI":"10.1108\/IJCHM-12-2015-0736","article-title":"An updated comprehensive review of website evaluation studies in hospitality and tourism","volume":"29","year":"2017","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"2","key":"key2021060810250692500_ref079","first-page":"16","article-title":"Determinants of reach and loyalty-A study of website performance and implications for website design","volume":"48","year":"2008","journal-title":"Journal of Computer Information Systems"},{"key":"key2021060810250692500_ref080","unstructured":"TrekkSoft (2019), \u201cTravel trends report 2019\u201d, available at: https:\/\/www.trekksoft.com\/en\/resources\/ebooks\/travel-trends-report-2019 (assessed 23 February 2020)."},{"issue":"4","key":"key2021060810250692500_ref081","first-page":"17","article-title":"Analysis of server log by web usage mining for website improvement","volume":"7","year":"2010","journal-title":"International Journal of Computer Science Issues (IJCSI)"},{"issue":"1","key":"key2021060810250692500_ref082","doi-asserted-by":"crossref","first-page":"294","DOI":"10.1108\/TR-04-2019-0117","article-title":"Revenue and yield management: a perspective article","volume":"75","year":"2019","journal-title":"Tourism Review"},{"issue":"9","key":"key2021060810250692500_ref083","doi-asserted-by":"crossref","first-page":"2035","DOI":"10.1108\/IJCHM-05-2015-0238","article-title":"The influence of e-word-of-mouth on hotel occupancy rate","volume":"28","year":"2016","journal-title":"International Journal of Contemporary Hospitality Management"},{"key":"key2021060810250692500_ref084","doi-asserted-by":"crossref","first-page":"222","DOI":"10.1016\/j.tourman.2014.07.003","article-title":"Exploring the travel behaviours of inbound tourists to Hong Kong using geotagged photos","volume":"46","year":"2015","journal-title":"Tourism Management"},{"issue":"2","key":"key2021060810250692500_ref085","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1037\/0033-2909.132.2.249","article-title":"Does changing behavioral intentions engender behavior change? A meta-analysis of the experimental evidence","volume":"132","year":"2006","journal-title":"Psychological Bulletin"},{"issue":"1","key":"key2021060810250692500_ref086","doi-asserted-by":"crossref","first-page":"507","DOI":"10.1108\/IJCHM-05-2015-0249","article-title":"New developments in tourism and hotel demand modeling and forecasting","volume":"29","year":"2017","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"1","key":"key2021060810250692500_ref087","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1108\/IMDS-09-2016-0395","article-title":"Understanding consumers' continuance intention to contribute online reviews","volume":"118","year":"2018","journal-title":"Industrial Management and Data Systems"},{"key":"key2021060810250692500_ref088","first-page":"116","article-title":"Study of online stickiness: its antecedents and effect on repurchase intention","year":"2010"},{"key":"key2021060810250692500_ref089","first-page":"177","article-title":"Patterns of temporal variation in online media","year":"2011"},{"issue":"4","key":"key2021060810250692500_ref090","doi-asserted-by":"crossref","first-page":"433","DOI":"10.1177\/0047287513500391","article-title":"Predicting hotel demand using destination marketing organization's web traffic data","volume":"53","year":"2014","journal-title":"Journal of Travel Research"},{"key":"key2021060810250692500_ref091","first-page":"396","article-title":"Understanding tourist attraction cooperation: an application of network analysis to the case of Shanghai, China","volume":"8","year":"2017","journal-title":"Journal of Destination Marketing and Management"},{"issue":"4","key":"key2021060810250692500_ref092","doi-asserted-by":"crossref","first-page":"867","DOI":"10.1108\/IMDS-04-2018-0139","article-title":"How perceived social distance and trust influence reciprocity expectations and eWOM sharing intention in social commerce","volume":"119","year":"2019","journal-title":"Industrial Management and Data Systems"},{"issue":"4","key":"key2021060810250692500_ref093","doi-asserted-by":"crossref","first-page":"561","DOI":"10.1287\/mksc.1040.0055","article-title":"Customizing promotions in online stores","volume":"23","year":"2004","journal-title":"Marketing Science"},{"issue":"5","key":"key2021060810250692500_ref094","doi-asserted-by":"crossref","first-page":"463","DOI":"10.1016\/S0263-2373(00)00036-0","article-title":"Strategies for value creation in e-commerce: best practice in Europe","volume":"18","year":"2000","journal-title":"European Management Journal"}],"container-title":["Industrial Management &amp; Data Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-12-2019-0709\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IMDS-12-2019-0709\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:54:21Z","timestamp":1753394061000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/imds\/article\/121\/6\/1398-1416\/431170"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,7,29]]},"references-count":94,"journal-issue":{"issue":"6","published-online":{"date-parts":[[2020,7,29]]},"published-print":{"date-parts":[[2021,6,7]]}},"alternative-id":["10.1108\/IMDS-12-2019-0709"],"URL":"https:\/\/doi.org\/10.1108\/imds-12-2019-0709","relation":{},"ISSN":["0263-5577"],"issn-type":[{"value":"0263-5577","type":"print"}],"subject":[],"published":{"date-parts":[[2020,7,29]]}}}