{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,2]],"date-time":"2026-07-02T09:03:09Z","timestamp":1782982989425,"version":"3.54.5"},"reference-count":96,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2015,8,3]],"date-time":"2015-08-03T00:00:00Z","timestamp":1438560000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,8,3]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>\u2013 Psychological perspective has been omitted or considered a secondary issue by past studies focused on e-commerce recommendation systems (RS). However, this perspective is key to gaining a better understanding of consumer behaviours when these systems are used to support purchasing processes at online stores. The paper aims to discuss these issues.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>\u2013 The field study consisted of a simulated online shopping process undertaken by a sample of internet users with a recommender system at a real online store (Pixmania). The authors applied rigorous and detailed exploratory and confirmatory factor analyses to assess the empirical validity of the model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>\u2013 The proposed sequence of psychological outcomes is valid, with the exception of one hypothesized relationship. In particular, satisfaction with an online store\u2019s recommender has a strong influence on a consumer\u2019s willingness to purchase one of the items related to his\/her shopping goal. However, this satisfaction has no direct effect on a consumer\u2019s intention to make add-on purchases based on the recommender\u2019s suggestions. On the contrary, the results support the idea that add-on purchases are conditioned by a previous purchase related to the consumer\u2019s initial shopping goal. On the other hand, a consumer\u2019s flow state while shopping improves all his\/her psychological outcomes linked to an online store\u2019s recommender. The influence of flow state is particularly interesting when seeking to gain a better understanding of consumers\u2019 unplanned purchases based on the recommender\u2019s suggestions. These findings have important implications for practitioners.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>\u2013 This paper discusses in detail and empirically test a set of psychological outcomes that emerge when an e-vendor\u2019s recommender is used to assist a consumer\u2019s shopping process. To the best of the knowledge, this is the first attempt that empirically tests most of the hypothesized relationships within an online store\u2019s RS context.<\/jats:p><\/jats:sec>","DOI":"10.1108\/intr-01-2014-0033","type":"journal-article","created":{"date-parts":[[2015,7,16]],"date-time":"2015-07-16T10:53:40Z","timestamp":1437044020000},"page":"562-588","source":"Crossref","is-referenced-by-count":19,"title":["Consumers\u2019 psychological outcomes linked to the use of an online store\u2019s recommendation system"],"prefix":"10.1108","volume":"25","author":[{"given":"Francisco J.","family":"Mart\u00ednez-L\u00f3pez","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Irene","family":"Esteban-Millat","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ana","family":"Argila","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Francisco","family":"Rej\u00f3n-Guardia","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2020122122574497200_b1","unstructured":"Ajzen, I. and Fishbein, M. 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