{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:22:18Z","timestamp":1754155338625,"version":"3.41.2"},"reference-count":87,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2019,12,2]],"date-time":"2019-12-02T00:00:00Z","timestamp":1575244800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["INTR"],"published-print":{"date-parts":[[2019,12,2]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Scholars have identified several predictors of learner satisfaction, but little research addresses the impact of intragroup conflict in a virtual learning context. The purpose of this paper is to investigate the potentially deleterious effects of perceived intragroup relationship conflict on virtual learners\u2019 intention to re-enroll.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Data were systematically collected from virtual learners using an online questionnaire and then analyzed by multiple regression models.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results show that emotional expressiveness is an antecedent to perceived intragroup relationship conflict, and the relationship is moderated by individuals\u2019 perceived enjoyment of computer-mediated communication. Virtual learners with a higher emotional expressiveness (i.e. extraverts) experience higher perceived relationship conflict, which in turn, lowers their intention to re-enroll.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The study confirms the antecedent and consequence of perceived intragroup relationship conflict in a virtual learning context.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>Educational institutions and businesses may use three proposed strategies to deal with intragroup relationship conflict.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The study contributes to the limited knowledge on how to effectively manage virtual learning interactions by educational institutions and businesses.<\/jats:p><\/jats:sec>","DOI":"10.1108\/intr-01-2018-0043","type":"journal-article","created":{"date-parts":[[2019,4,4]],"date-time":"2019-04-04T04:51:34Z","timestamp":1554353494000},"page":"1370-1385","source":"Crossref","is-referenced-by-count":2,"title":["The impact of intragroup relationship conflict on intention to re-enroll"],"prefix":"10.1108","volume":"29","author":[{"given":"Ying","family":"Zhu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Valerie","family":"Lynette Wang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Evan","family":"Leach","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kevin","family":"Cruthirds","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yong","family":"Wang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"3","key":"key2019112912060752900_ref001","doi-asserted-by":"crossref","first-page":"325","DOI":"10.1080\/03634520216512","article-title":"Using electronic discussion to teach communication courses","volume":"51","year":"2002","journal-title":"Communication Education"},{"issue":"1","key":"key2019112912060752900_ref002","doi-asserted-by":"crossref","first-page":"123","DOI":"10.2307\/256633","article-title":"Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: resolving a paradox for top management teams","volume":"39","year":"1996","journal-title":"Academy of Management Journal"},{"issue":"4","key":"key2019112912060752900_ref003","doi-asserted-by":"crossref","first-page":"340","DOI":"10.1108\/eb022829","article-title":"The effects of past performance on top management team conflict in strategic decision making","volume":"10","year":"1999","journal-title":"International Journal of Conflict Management"},{"issue":"4","key":"key2019112912060752900_ref004","doi-asserted-by":"crossref","first-page":"336","DOI":"10.1108\/eb022814","article-title":"Relationship between the big five personality factors and conflict management styles","volume":"9","year":"1998","journal-title":"International Journal of Conflict Management"},{"key":"key2019112912060752900_ref005","unstructured":"Applebome, P. 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