{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,19]],"date-time":"2025-12-19T15:55:17Z","timestamp":1766159717194,"version":"3.48.0"},"reference-count":60,"publisher":"Emerald","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025,11,11]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>This research examines how information and communication technology (ICT)-enabled interactions influence conflict, joint action, and thus cooperative performance in supply chains.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>We adopt a mixed-methods approach that uses both qualitative and quantitative methods. We conduct a grounded theory study of 18 interviews to identify two predominant platforms for ICT-enabled interactions among contemporary firms: interorganizational information systems (IOSs) and public social media (PSM). We then develop a research model and test six hypotheses with field survey data from 520 manufacturing firms.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>ICT-enabled interactions reduce conflict and promote joint action in supply chains. More importantly, whereas IOS-enabled interaction is more effective in promoting joint action, PSM-enabled interaction is more effective in mitigating conflict. In addition, conflict and joint action fully mediate the effect of IOS-enabled interaction on cooperative performance, but only partially mediate the impact of PSM-enabled interaction.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Research limitations\/implications<\/jats:title>\n                    <jats:p>This research is an essential investigation of the impacts of the concurrent use of IOSs and PSM as interaction platforms, showing a new mechanism through which ICT-enabled interactions improve performance.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>This research highlights the different effects of ICT-enabled interactions and provides practical insights for managers to deploy and leverage different ICT platforms in supply chains.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/intr-02-2024-0166","type":"journal-article","created":{"date-parts":[[2025,6,22]],"date-time":"2025-06-22T15:36:03Z","timestamp":1750606563000},"page":"1603-1620","source":"Crossref","is-referenced-by-count":1,"title":["Information exchange on interorganizational information systems and public social media: different impacts on conflict and joint action"],"prefix":"10.1108","volume":"35","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7636-3332","authenticated-orcid":true,"given":"Tingyu","family":"Lu","sequence":"first","affiliation":[{"name":"School of Management, Northwestern Polytechnical University , ,","place":["Xi\u2019an, China"]}]},{"given":"Xubing","family":"Zhang","sequence":"additional","affiliation":[{"name":"Faculty of Business, The Hong Kong Polytechnic University , ,","place":["Hong Kong, China"]}]},{"given":"Guijun","family":"Zhuang","sequence":"additional","affiliation":[{"name":"School of Management, Xi\u2019an Jiaotong University , ,","place":["Xi'an, China"]}]}],"member":"140","published-online":{"date-parts":[[2025,6,24]]},"reference":[{"issue":"10","key":"2025121904293247100_ref001","doi-asserted-by":"publisher","first-page":"241","DOI":"10.1016\/j.indmarman.2021.09.001","article-title":"Et-moone and marketing relationship governance: the effect of digital transformation and ICT during the COVID-19 pandemic","volume":"98","author":"Alalwan","year":"2021","journal-title":"Industrial Marketing Management"},{"issue":"1","key":"2025121904293247100_ref002","doi-asserted-by":"publisher","first-page":"12","DOI":"10.1016\/j.jom.2015.10.003","article-title":"Contract governance and buyer\u2013supplier conflict: the moderating role of institutions","volume":"41","author":"Bai","year":"2016","journal-title":"Journal of Operations Management"},{"issue":"1","key":"2025121904293247100_ref003","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1016\/j.jom.2014.09.009","article-title":"Revisiting the interplay between contractual and relational governance: a qualitative and meta-analytic investigation","volume":"33-34","author":"Cao","year":"2015","journal-title":"Journal of Operations Management"},{"issue":"2","key":"2025121904293247100_ref004","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1016\/j.indmarman.2008.10.003","article-title":"Conflict-coordination learning in marketing channel relationships: the distributor view","volume":"39","author":"Chang","year":"2010","journal-title":"Industrial Marketing Management"},{"issue":"1","key":"2025121904293247100_ref005","doi-asserted-by":"publisher","first-page":"335","DOI":"10.1108\/intr-05-2020-0252","article-title":"How do interpersonal interaction factors affect buyers' purchase intention in live stream shopping? 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