{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,25]],"date-time":"2026-02-25T18:43:28Z","timestamp":1772045008275,"version":"3.50.1"},"reference-count":75,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2019,8,5]],"date-time":"2019-08-05T00:00:00Z","timestamp":1564963200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["INTR"],"published-print":{"date-parts":[[2019,8,5]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this paper is to examine how the usage of enterprise social media (ESM) affects eventual employee turnover.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This study developed a theoretical model based on the proposition that different ESM usage behaviors (utilitarian use, hedonic use and social use) have different effects on employee turnover, and job type and job level can moderate the effect of ESM usage on turnover. The model was examined empirically using 1,791 employee samples from a large high-tech manufacturing enterprise deploying ESM.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results indicate that the utilitarian and social use of ESM has negative effects on turnover, but the hedonic use of ESM has positive effects on turnover. Furthermore, for employees working in different job types and job levels, there are significant differences concerning the effect of ESM usage on their turnover.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>ESM managers should encourage employees to use ESM for utilitarian needs and social support but restrict excessive use of ESM for leisure. In addition, different ESM use policies depending upon job types and job levels could be adopted to retain valuable employees.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>Few studies have focused on how usage of ESM affects eventual employee turnover. Given the lack of theoretical research and empirical evidence, the authors developed a theoretical model and conducted an empirical study to fill the research gap.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/intr-03-2018-0140","type":"journal-article","created":{"date-parts":[[2019,3,22]],"date-time":"2019-03-22T06:59:36Z","timestamp":1553237976000},"page":"970-992","source":"Crossref","is-referenced-by-count":45,"title":["Does usage of enterprise social media affect employee turnover? Empirical evidence from Chinese companies"],"prefix":"10.1108","volume":"29","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9607-3607","authenticated-orcid":false,"given":"Lu","family":"Yingjie","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4515-6290","authenticated-orcid":false,"given":"Shasha","family":"Deng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Taotao","family":"Pan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"2","key":"key2019090214284591800_ref001","first-page":"306","article-title":"Blog, blogger and the firm: can negative posts by employees lead to positive outcomes?","volume":"23","year":"2010","journal-title":"Information Systems Research"},{"key":"key2019090214284591800_ref002","first-page":"1","article-title":"The impact of enterprise social media identity on job performance and job satisfaction","year":"2018"},{"issue":"2","key":"key2019090214284591800_ref003","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/j.jsis.2015.03.001","article-title":"Linking dimensions of social media use to job performance: the role of social capital","volume":"24","year":"2015","journal-title":"The Journal of Strategic Information Systems"},{"key":"key2019090214284591800_ref004","doi-asserted-by":"crossref","unstructured":"Andresen, M. (2015), \u201cA look into the future: is working time freedom apt to add value for different stakeholders?\u201d, in Andresen, M. and Nowak, C. (Eds), Human Resource Management Practices, Springer International Publishing, Berlin and Heidelberg, pp. 107-124.","DOI":"10.1007\/978-3-319-08186-1_7"},{"issue":"4","key":"key2019090214284591800_ref005","doi-asserted-by":"crossref","first-page":"1245","DOI":"10.25300\/MISQ\/2014\/38.4.14","article-title":"Knowledge exchange and symbolic action in social media-enabled electronic networks of practice: a multilevel perspective on knowledge seekers and contributors","volume":"38","year":"2014","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2019090214284591800_ref006","first-page":"1","article-title":"Should HR managers allow employees to use social media at work? Behavioral and motivational outcomes of employee blogging","volume":"12","year":"2017","journal-title":"International Journal of Human Resource Management"},{"key":"key2019090214284591800_ref007","doi-asserted-by":"crossref","unstructured":"Brandtzaeg, P. and Heim, J. (2009), \u201cWhy people use social networking sites\u201d, in Ozok, A.A. and Zaphiris, P. (Eds), Online Communities and Social Computing, Springer, Berlin and Heidelberg, pp. 143-152.","DOI":"10.1007\/978-3-642-02774-1_16"},{"issue":"1","key":"key2019090214284591800_ref008","first-page":"26","article-title":"Does personal social media usage affect efficiency and well-being?","volume":"46","year":"2015","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2019090214284591800_ref009","doi-asserted-by":"crossref","first-page":"52","DOI":"10.1016\/j.ijinfomgt.2017.09.001","article-title":"Improving the agility of employees through enterprise social media: the mediating role of psychological conditions","volume":"38","year":"2018","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2019090214284591800_ref010","doi-asserted-by":"crossref","first-page":"529","DOI":"10.1108\/IntR-11-2014-0299","article-title":"Exploring the influence of social media on employee work performance","volume":"26","year":"2016","journal-title":"Internet Research"},{"issue":"3","key":"key2019090214284591800_ref011","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1177\/2329488414525446","article-title":"The hype and reality of social media use for work collaboration and team communication","volume":"52","year":"2015","journal-title":"International Journal of Business Communication"},{"issue":"1","key":"key2019090214284591800_ref012","doi-asserted-by":"crossref","first-page":"15","DOI":"10.4018\/JOEUC.2016010102","article-title":"Social media use in the workplace: a study of dual effects","volume":"28","year":"2016","journal-title":"Journal of Organizational and End User Computing"},{"issue":"1","key":"key2019090214284591800_ref013","first-page":"275","article-title":"Thanks for sharing\u2019 \u2013 identifying users\u2019 roles based on knowledge contribution in enterprise social networks","volume":"135","year":"2018","journal-title":"Computer Networks"},{"issue":"1","key":"key2019090214284591800_ref014","first-page":"340","article-title":"Effects of support and job demands on social media use and work outcomes","volume":"36","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"9","key":"key2019090214284591800_ref015","doi-asserted-by":"crossref","first-page":"1966","DOI":"10.1177\/1359105315569096","article-title":"Mindful Facebooking: the moderating role of mindfulness on the relationship between social media use intensity at work and burnout","volume":"21","year":"2016","journal-title":"Journal of Health Psychology"},{"issue":"2","key":"key2019090214284591800_ref016","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1016\/j.ijnurstu.2006.08.010","article-title":"Turnover factors revisited: a longitudinal study of Taiwan-based staff nurses","volume":"45","year":"2008","journal-title":"International Journal of Nursing Studies"},{"issue":"2","key":"key2019090214284591800_ref017","doi-asserted-by":"crossref","first-page":"130","DOI":"10.1057\/jit.2016.9","article-title":"Understanding individual user resistance and workarounds of enterprise social networks: the case of Service Ltd","volume":"31","year":"2016","journal-title":"Journal of Information Technology"},{"issue":"4","key":"key2019090214284591800_ref018","doi-asserted-by":"crossref","first-page":"241","DOI":"10.1080\/00207594.2012.699055","article-title":"Work-family interface from a life and career stage perspective: the role of demands and resources","volume":"47","year":"2012","journal-title":"International Journal of Psychology"},{"key":"key2019090214284591800_ref019","first-page":"711","article-title":"Motivations for social networking at work","year":"2008"},{"issue":"3","key":"key2019090214284591800_ref020","doi-asserted-by":"crossref","first-page":"325","DOI":"10.1016\/j.pubrev.2011.06.005","article-title":"How public relations executives perceive and measure the impact of social media in their organizations","volume":"37","year":"2011","journal-title":"Public Relations Review"},{"issue":"1","key":"key2019090214284591800_ref021","first-page":"25","article-title":"Does one model fit all? Exploring factors influencing the use of blogs, social networks, and wikis in the enterprise","volume":"27","year":"2016","journal-title":"Journal of Organizational Computing and Electronic Commerce"},{"issue":"1","key":"key2019090214284591800_ref022","first-page":"2","article-title":"Contribution and consumption of content in enterprise social media","volume":"35","year":"2017","journal-title":"Information Systems Management"},{"issue":"1","key":"key2019090214284591800_ref023","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1348\/096317904X22719","article-title":"Exploring predictors of alternative job changes","volume":"78","year":"2005","journal-title":"Journal of Occupational and Organizational Psychology"},{"issue":"1","key":"key2019090214284591800_ref024","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1111\/jcc4.12033","article-title":"Location, motivation, and social capitalization via enterprise social networking","volume":"19","year":"2013","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"1","key":"key2019090214284591800_ref025","first-page":"287","article-title":"On cyberslacking: workplace status and personal Internet use at work","volume":"11","year":"2008","journal-title":"CyberPsychology and Behavior"},{"issue":"1","key":"key2019090214284591800_ref026","doi-asserted-by":"crossref","first-page":"102","DOI":"10.1111\/jcc4.12034","article-title":"Overcoming the ideology of openness: probing the affordances of social media for organizational knowledge sharing","volume":"19","year":"2013","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"3","key":"key2019090214284591800_ref027","doi-asserted-by":"crossref","first-page":"463","DOI":"10.1177\/014920630002600305","article-title":"A meta-analysis of antecedents and correlates of employee turnover: update, moderator tests, and research implications for the next millennium","volume":"26","year":"2000","journal-title":"Journal of Management"},{"issue":"3","key":"key2019090214284591800_ref028","doi-asserted-by":"crossref","first-page":"242","DOI":"10.1080\/02678370802383962","article-title":"The relative roles of engagement and embeddedness in predicting job performance and intention to leave","volume":"22","year":"2008","journal-title":"Work and Stress"},{"issue":"21","key":"key2019090214284591800_ref029","first-page":"1","article-title":"Use of social media at work: a new form of employee voice?","volume":"27","year":"2016","journal-title":"The International Journal of Human Resource Management"},{"issue":"5","key":"key2019090214284591800_ref030","doi-asserted-by":"crossref","first-page":"831","DOI":"10.1037\/a0027983","article-title":"Reviewing employee turnover: focusing on proximal withdrawal states and an expanded criterion","volume":"138","year":"2012","journal-title":"Psychological Bulletin"},{"key":"key2019090214284591800_ref031","unstructured":"Hoover, J.N. (2007), \u201cSocial networking: a time waster or the next big thing in collaboration\u201d, InformationWeek, September 22, p. 9."},{"issue":"2","key":"key2019090214284591800_ref032","doi-asserted-by":"crossref","first-page":"151","DOI":"10.2307\/249376","article-title":"Career orientations of MIS employees: an empirical analysis","volume":"15","year":"1991","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2019090214284591800_ref033","first-page":"121","article-title":"Employee use of social media for private affairs during working hours","volume":"5","year":"2016","journal-title":"The Journal of Social Media in Society"},{"issue":"1","key":"key2019090214284591800_ref034","first-page":"97","article-title":"Enterprise social media: current capabilities and future possibilities","volume":"14","year":"2015","journal-title":"MIS Quarterly Executive"},{"issue":"4","key":"key2019090214284591800_ref035","doi-asserted-by":"crossref","first-page":"509","DOI":"10.1086\/268109","article-title":"Uses and gratification research","volume":"37","year":"1973","journal-title":"Public Opinion Quarterly"},{"issue":"4","key":"key2019090214284591800_ref036","doi-asserted-by":"crossref","first-page":"409","DOI":"10.1002\/hfm.20099","article-title":"Quality of working life and turnover intention in information technology work","volume":"18","year":"2008","journal-title":"Human Factors and Ergonomics in Manufacturing"},{"issue":"1","key":"key2019090214284591800_ref037","first-page":"1","article-title":"Staying in touch while at work: relationships between personal social media use at work and work-nonwork balance and creativity","volume":"28","year":"2017","journal-title":"The International Journal of Human Resource Management"},{"issue":"1","key":"key2019090214284591800_ref038","first-page":"826","article-title":"The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments","volume":"55","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"5","key":"key2019090214284591800_ref039","doi-asserted-by":"crossref","first-page":"628","DOI":"10.1177\/0894439314524891","article-title":"Validation of the beneficial and harmful work-related social media behavioral taxonomies: development of the work-related social media questionnaire","volume":"32","year":"2014","journal-title":"Social Science Computer Review"},{"issue":"3","key":"key2019090214284591800_ref040","doi-asserted-by":"crossref","first-page":"316","DOI":"10.1108\/00251740610656232","article-title":"Corporate blogging strategies of the fortune 500 companies","volume":"44","year":"2006","journal-title":"Management Decision"},{"issue":"1","key":"key2019090214284591800_ref041","first-page":"134","article-title":"Using social media for work: losing your time or improving your work?","volume":"31","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2019090214284591800_ref042","doi-asserted-by":"crossref","first-page":"117","DOI":"10.1016\/j.jsis.2018.03.003","article-title":"An affordance perspective of enterprise social media and organizational socialization","volume":"27","year":"2018","journal-title":"Journal of Strategic Information Systems"},{"issue":"4","key":"key2019090214284591800_ref043","doi-asserted-by":"crossref","first-page":"747","DOI":"10.25300\/MISQ\/2015\/39.4.1","article-title":"Ambient awareness and knowledge acquisition: using social media to learn who knows what and who knows whom","volume":"39","year":"2015","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2019090214284591800_ref045","first-page":"150","article-title":"Social media and their affordances for organizing: a review and agenda for research","volume":"11","year":"2016","journal-title":"Academy of Management Annals"},{"issue":"1","key":"key2019090214284591800_ref044","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1111\/jcc4.12029","article-title":"Enterprise social media: definition, history, and prospects for the study of social technologies in organizations","volume":"19","year":"2013","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"6","key":"key2019090214284591800_ref046","doi-asserted-by":"crossref","first-page":"2192","DOI":"10.1016\/j.chb.2011.06.015","article-title":"Employee job attitudes and organizational characteristics as predictors of cyberloafing","volume":"27","year":"2011","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2019090214284591800_ref047","first-page":"84","article-title":"Can non-work-related social media use benefit the company? A study on corporate blogging and affective organizational commitment","volume":"81","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"6","key":"key2019090214284591800_ref048","doi-asserted-by":"crossref","first-page":"1167","DOI":"10.1037\/0021-9010.86.6.1167","article-title":"Are female managers quitters? The relationships of gender, promotions, and family leaves of absence to voluntary turnover","volume":"86","year":"2001","journal-title":"Journal of Applied Psychology"},{"issue":"6","key":"key2019090214284591800_ref049","doi-asserted-by":"crossref","first-page":"1042","DOI":"10.1016\/j.ijinfomgt.2016.06.009","article-title":"Enterprise social networking: a knowledge management perspective","volume":"36","year":"2016","journal-title":"International Journal of Information Management"},{"key":"key2019090214284591800_ref050","volume-title":"Organizations","year":"1958"},{"issue":"1","key":"key2019090214284591800_ref051","doi-asserted-by":"crossref","first-page":"141","DOI":"10.2307\/3250982","article-title":"One road to turnover: an examination of work exhaustion in technology professionals","volume":"24","year":"2000","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2019090214284591800_ref052","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1016\/j.im.2017.05.001","article-title":"Unveiling the dark side of social networking sites: personal and work-related consequences of social networking site addiction","volume":"55","year":"2018","journal-title":"Information and Management"},{"issue":"3","key":"key2019090214284591800_ref053","doi-asserted-by":"crossref","first-page":"240","DOI":"10.1108\/ITP-10-2012-0110","article-title":"Organizational members\u2019 use of social networking sites and job performance: an exploratory study","volume":"26","year":"2013","journal-title":"Information Technology and People"},{"issue":"4","key":"key2019090214284591800_ref054","doi-asserted-by":"crossref","first-page":"466","DOI":"10.1108\/ER-12-2015-0216","article-title":"This is not what I wanted: the effect of avoidance coping strategy on non-work-related social media use at the workplace","volume":"38","year":"2016","journal-title":"Employee Relations"},{"issue":"2","key":"key2019090214284591800_ref055","first-page":"328","article-title":"Enterprise social media impact on human resource practices","volume":"5","year":"2017","journal-title":"Evidence-based HRM: a Global Forum for Empirical Scholarship"},{"issue":"3","key":"key2019090214284591800_ref056","first-page":"164","article-title":"Moderating effect of job type on job characteristic worker outcome relationships","volume":"3","year":"2017","journal-title":"Psychology Research"},{"issue":"1","key":"key2019090214284591800_ref057","doi-asserted-by":"crossref","first-page":"67","DOI":"10.1016\/j.tele.2014.03.001","article-title":"Social media usage and organizational performance: reflections of Malaysian social media managers","volume":"32","year":"2015","journal-title":"Telematics and Informatics"},{"issue":"1","key":"key2019090214284591800_ref058","first-page":"25","article-title":"Affordances for sharing domain-specific and complex knowledge on enterprise social media","volume":"43","year":"2018","journal-title":"International Journal of Information Management"},{"issue":"7","key":"key2019090214284591800_ref059","doi-asserted-by":"crossref","first-page":"600","DOI":"10.1108\/EUM0000000006233","article-title":"Reflections on the determinants of voluntary turnover","volume":"22","year":"2001","journal-title":"International Journal of Manpower"},{"issue":"1","key":"key2019090214284591800_ref060","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1207\/S15327825MCS0301_02","article-title":"Uses and gratifications theory in the 21st century","volume":"3","year":"2000","journal-title":"Mass Communications and Society"},{"issue":"1","key":"key2019090214284591800_ref061","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1108\/10662240910927795","article-title":"Understanding the appeal of user-generated media: a uses and gratification perspective","volume":"19","year":"2009","journal-title":"Internet Research"},{"issue":"1","key":"key2019090214284591800_ref062","first-page":"334","article-title":"The interplay between users\u2019 intraorganizational social media use and social capital","volume":"37","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2019090214284591800_ref063","doi-asserted-by":"crossref","first-page":"396","DOI":"10.1111\/jcom.12149","article-title":"Bringing technological frames to work: how previous experience with social media shapes the technology\u2019s meaning in an organization","volume":"65","year":"2015","journal-title":"Journal of Communication"},{"issue":"3","key":"key2019090214284591800_ref064","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1007\/s11628-014-0246-x","article-title":"The impact of enterprise 2.0 in organizations","volume":"8","year":"2014","journal-title":"Service Business"},{"issue":"3","key":"key2019090214284591800_ref065","doi-asserted-by":"crossref","first-page":"202","DOI":"10.1080\/10919392.2011.590109","article-title":"Enterprise social networking: opportunities, adoption, and risk mitigation","volume":"21","year":"2011","journal-title":"Journal of Organizational Computing and Electronic Commerce"},{"issue":"5","key":"key2019090214284591800_ref066","doi-asserted-by":"crossref","first-page":"584","DOI":"10.1089\/cpb.2006.9.584","article-title":"Friend networking sites and their relationship to adolescents\u2019 well-being and social self-esteem","volume":"9","year":"2006","journal-title":"CyberPsychology and Behavior"},{"issue":"1","key":"key2019090214284591800_ref067","first-page":"329","article-title":"How employees use Twitter to talk about work: a typology of work-related tweets","volume":"55","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2019090214284591800_ref068","first-page":"79","article-title":"Linking transformational leadership and employee creativity in the hospitality industry: the influences of creative role identity, creative self-efficacy, and job complexity","volume":"40","year":"2014","journal-title":"Tourism Management"},{"issue":"3","key":"key2019090214284591800_ref069","doi-asserted-by":"crossref","first-page":"298","DOI":"10.1177\/1548051810368546","article-title":"Work-family conflict, self-efficacy, job satisfaction, and gender: evidences from Asia","volume":"17","year":"2010","journal-title":"Journal of Leadership & Organizational Studies"},{"issue":"2","key":"key2019090214284591800_ref070","first-page":"155","article-title":"It is what one does: why people participate and help other in electronic communities of practice","volume":"9","year":"2000","journal-title":"Journal of Strategic Information Systems"},{"key":"key2019090214284591800_ref071","first-page":"2071","article-title":"Blogging at work and the corporate attention economy","year":"2009"},{"issue":"1","key":"key2019090214284591800_ref072","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1007\/s00127-005-0011-5","article-title":"Burnout in the general population","volume":"41","year":"2006","journal-title":"Social Psychiatry & Psychiatric Epidemiology"},{"issue":"1","key":"key2019090214284591800_ref073","doi-asserted-by":"crossref","first-page":"231","DOI":"10.1080\/19416520802211552","article-title":"Turnover and retention research: a glance at the past, a closer review of the present, and a venture into the future","volume":"2","year":"2008","journal-title":"The Academy of Management Annals"},{"issue":"6","key":"key2019090214284591800_ref074","first-page":"1102","article-title":"Why people stay: using job embeddedness to predict voluntary turnover","volume":"44","year":"2001","journal-title":"The Academy of Management Journal"},{"key":"key2019090214284591800_ref075","first-page":"4242","article-title":"Enterprise social networks from a manager\u2019s perspective","year":"2016"}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-03-2018-0140\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/INTR-03-2018-0140\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:35:30Z","timestamp":1753392930000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/intr\/article\/29\/4\/970-992\/177036"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,8,5]]},"references-count":75,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2019,8,5]]}},"alternative-id":["10.1108\/INTR-03-2018-0140"],"URL":"https:\/\/doi.org\/10.1108\/intr-03-2018-0140","relation":{},"ISSN":["1066-2243"],"issn-type":[{"value":"1066-2243","type":"print"}],"subject":[],"published":{"date-parts":[[2019,8,5]]}}}